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Plivo

Plivo enables companies to oversee customer interactions through various voice and messaging platforms. Although it provides restricted options for intricate co...

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Plivo enables companies to oversee customer interactions through various voice and messaging platforms. Although it provides restricted options for intricate co...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Plivo enables companies to oversee customer interactions through various voice and messaging platforms. Although it provides restricted options for intricate conversation pathways, it effectively manages a large volume of communications. In summary, it serves as a trustworthy choice for businesses requiring reliable, multi-channel communication on a large scale.

Product Details

What Is Plivo?

Plivo is a cloud-centric communication solution designed to create and manage AI-driven conversational agents across both voice and digital platforms. This enables businesses to develop agents capable of managing calls and messages with human-like dialogue and natural language processing. Users can access voice, SMS, WhatsApp, and chat functionalities from a unified interface, utilizing no-code tools and guided setup for expedited deployment.

Additionally, Plivo features integrated telephony, support for multiple languages, and connections with popular business applications.

Plivo Pricing

The pricing structure for Plivo includes the following options:

  • Professional: Pay-as-you-go model (based on usage)

  • Enterprise: Starting at $1000 per month

The charges for channels and AI agents operate on a pay-as-you-go basis, varying according to the chosen channel and usage levels. Request a tailored pricing quote for your business today!

Please note that pricing may change.

Plivo Integrations

The platform seamlessly integrates with numerous applications and services, including:

  • Salesforce

  • HubSpot CRM software

  • Zendesk suite

  • Shopify software

  • Zoho CRM software

  • Slack software

View the Plivo demo to discover more about its integration capabilities.

Who Is Plivo For?

Plivo caters to a diverse array of industries and sectors, such as:

  • Healthcare

  • Finance

  • Retail

  • Hospitality

  • Government

Is Plivo Right For You?

The Plivo Software is well-suited for businesses looking to establish scalable communication solutions without incurring hefty infrastructure expenses. It combines adaptable APIs with a visual builder, enabling developers and support teams to oversee global voice and messaging operations. Plivo adheres to global security protocols through SOC 2 Type 2 certifications while ensuring stringent compliance with GDPR for data protection.

If you have questions about whether Plivo software is the right choice for you, reach out to our customer support team at info@softwareseekers.com for assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ Rapid setup with stable performance and minimal maintenance
  • ✔ Reliable voice and SMS support with clear call quality
  • ✔ Automated calling to reduce manual effort and improve efficiency

Cons

  • ✘ User interface and administration panel could be more intuitive
  • ✘ Analytical reports could offer more customization

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Plivo offers an API.

The platform integrates with various software and services including Slack, Zoho CRM, Shopify, Zendesk, HubSpot CRM, and Salesforce.

The platform provides support through a contact form.

Information regarding a dedicated mobile app has not been specified by the vendor.

The platform supports multiple languages including English, French, German, Korean, Chinese, and Portuguese.

Plivo offers a Professional plan with pay-as-you-go, usage-based pricing, while its Enterprise plan starts at $1,000/month. Pricing for channels and AI agents is also usage-based and depends on the selected channel and volume of interactions. Request a customized Plivo price plan for your business today!

Plivo features are designed for businesses in industries and sectors like retail, government, healthcare, hospitality, and finance.