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Qtivity

Qtivity provides a unique entertainment solution designed for in-queue environments, transforming the often tedious wait times into captivating interactions for...

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Qtivity provides a unique entertainment solution designed for in-queue environments, transforming the often tedious wait times into captivating interactions for...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Qtivity provides a unique entertainment solution designed for in-queue environments, transforming the often tedious wait times into captivating interactions for customers, which ultimately boosts satisfaction ratings. With a wide array of content choices and valuable analytics, it stands out. While the effectiveness of content matching may differ based on the audience, its adaptable experiences and analytical tools position it as an excellent option for improving contact center operations.

Product Details

What Is Qtivity?

Qtivity is an innovative cloud-based solution that enhances the experience of callers on hold in contact centers. With an extensive library of audio content, it helps make waiting times more enjoyable, thereby decreasing both perceived wait times and the chances of callers hanging up. Users can also integrate personalized messages for promotions or special events. Furthermore, it features tools for conducting surveys to collect feedback while callers are in the queue. These functionalities assist businesses in fostering customer loyalty by transforming waiting periods into positive interactions and obtaining essential insights from customers.

Qtivity Pricing

Qtivity provides tailored pricing options that cater to the size of your business and the features you need.

Get a customized quote for Qtivity pricing that suits your business today!

Please note: Pricing may vary.

Qtivity Integrations

The provider has not disclosed any information regarding third-party integrations available for this software.

Arrange a demo of Qtivity to discover more about its features and capabilities.

Who Is Qtivity For?

This software is well-suited for a diverse array of industries, including:

  • Telecommunications

  • Retail

  • Finance

  • Healthcare

Is Qtivity Right For You?

If you are in search of a sophisticated in-queue solution for your contact center, Qtivity enhances the experience of being on hold with engaging content, effectively addressing lengthy waits and low satisfaction levels. It tackles challenges such as high abandonment rates and negative perceptions among callers prior to connecting with agents. The platform emphasizes data security through its robust cloud infrastructure.

Still uncertain if Qtivity meets your needs? Reach out to our customer support team at info@softwareseekers.com, and they will assist you in making an informed choice.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Vast content selection options
  • ✔ Personalized caller experiences
  • ✔ Real-time feedback collection

Cons

  • ✘ Content variety needs expansion
  • ✘ Analytics depth could increase

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No. Qtivity does not have a standalone mobile app.

The vendor has not shared details about third-party integrations.

The vendor has not shared information about its API. 

Qtivity primarily supports English language. 

Qtivity is commonly used in telecommunications, retail, finance, and healthcare sectors.

Qtivity price is customized based on required features. Get a personalized Qtivity cost estimate for your business.

Qtivity provides support via email and phone.