QueueMetrics

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Enhance your Asterisk call center with QueueMetrics for real-time monitoring, agent insights, and reliable analytics, all while keeping your current setup.

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Product Overview

QueueMetrics offers comprehensive monitoring and reporting solutions for call centers operating within Asterisk frameworks. Although the initial setup might demand some technical knowledge, this platform ensures robust real-time visibility, insights into agent performance, and dependable analytics. Importantly, teams can maintain effective management of both incoming and outgoing operations without needing to modify their current telephony systems.

Product Details

What Is QueueMetrics?

QueueMetrics is a cloud-based platform designed for monitoring and analyzing call center operations, specifically tailored for contact centers utilizing Asterisk telephony systems. It serves supervisors, managers, and operations personnel who require comprehensive insights into both incoming and outgoing call activities.

This software provides functionalities like real-time monitoring, performance analytics, agent oversight, and quality assessment tools. With QueueMetrics, organizations can monitor service levels, grasp agent workloads, and make informed staffing and performance choices without altering their current phone systems.

QueueMetrics Pricing

The pricing structure for QueueMetrics includes various tiers for both on-premises and cloud deployments, all of which come with unlimited supervisor access, complimentary support, and free updates:

On-Premises Plans (Annual, CHF)
- QueueMetrics 10: CHF 750/year (10 Agents)
- QueueMetrics 20: CHF 1,500/year (20 Agents)
- QueueMetrics 50: CHF 2,400/year (50 Agents)
- QueueMetrics 100: CHF 3,500/year (100 Agents)
Cloud Version (QueueMetrics Live): CHF 8/agent/month

For a tailored cost estimate for your organization, request a custom quote for QueueMetrics.

Please note that pricing is subject to change.

QueueMetrics Integrations

QueueMetrics connects with selected CRM and call center applications to enhance workflow integration and centralized performance monitoring.

Vtiger CRM
Salesforce Engage software
WebRTC softphone

To explore its features and potential integrations further, request a demo of QueueMetrics.

Who Is QueueMetrics For?

This platform caters to contact centers and teams that require in-depth call monitoring, reporting, and performance analysis. It accommodates various contact center functions across diverse organizational settings.

Is QueueMetrics Right For You?

If you are in search of a call center analytics platform that provides real-time operational insights along with detailed performance tracking, QueueMetrics could be the solution you need. It aids teams in overcoming challenges related to manual reporting and limited visibility into call center operations through centralized metrics and live dashboards.

Furthermore, QueueMetrics is compliant with the General Data Protection Regulation (GDPR), ensuring secure management of personal and call data. The platform is built for secure deployments and is scalable from small teams to extensive multi-queue setups.

If you still have questions about whether QueueMetrics suits your needs, reach out to our customer support team at info@softwareseekers.com. They will assist you in making an informed decision.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

cancel Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

check_circle Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkReduces reporting and analysis time significantly

checkProvides deep visibility into call center performance

checkSupports extensive report customization and filtering

Cons

closeInitial setup can require technical expertise

closeLimited support for omnichannel or social media

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Frequently Asked Questions

The software offers both on-premises and cloud plans. On-premises QueueMetrics price starts at CHF 750/year for 10 agents, with larger tiers at CHF 1,500/year (20 agents), CHF 2,400/year (50 agents), and CHF 3,500/year (100 agents). The cloud version, QueueMetrics Live, costs CHF 8 per agent/month. Request a custom QueueMetrics cost or price quotation today.

QueueMetrics is used by contact centers and teams needing detailed call monitoring, reporting, and performance analytics across various industries and organizational environments.

No, QueueMetrics does not offer a dedicated mobile application.

QueueMetrics supports English, Spanish, Portuguese, German, and many more languages.

QueueMetrics provides support through multiple channels, including user manuals, live training, FAQs, an active forum, video tutorials, email, and phone assistance to help with installation, configuration, and troubleshooting.

No, QueueMetrics does not offer API access.

QueueMetrics integrates with select CRM and call center tools, including Vtiger CRM, Salesforce Engage, and WebRTC softphone. These integrations help centralize performance monitoring and streamline workflows.

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