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QueueMetrics

QueueMetrics offers comprehensive monitoring and reporting solutions for call centers operating within Asterisk frameworks. Although the initial setup might dem...

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QueueMetrics offers comprehensive monitoring and reporting solutions for call centers operating within Asterisk frameworks. Although the initial setup might dem...

Watch Demo Get Pricing
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Product Overview

QueueMetrics offers comprehensive monitoring and reporting solutions for call centers operating within Asterisk frameworks. Although the initial setup might demand some technical knowledge, this platform ensures robust real-time visibility, insights into agent performance, and dependable analytics. Importantly, teams can maintain effective management of both incoming and outgoing operations without needing to modify their current telephony systems.

Product Details

What Is QueueMetrics?

QueueMetrics is a cloud-based platform designed for monitoring and analyzing call center operations, specifically tailored for contact centers utilizing Asterisk telephony systems. It serves supervisors, managers, and operations personnel who require comprehensive insights into both incoming and outgoing call activities.

This software provides functionalities like real-time monitoring, performance analytics, agent oversight, and quality assessment tools. With QueueMetrics, organizations can monitor service levels, grasp agent workloads, and make informed staffing and performance choices without altering their current phone systems.

QueueMetrics Pricing

The pricing structure for QueueMetrics includes various tiers for both on-premises and cloud deployments, all of which come with unlimited supervisor access, complimentary support, and free updates:

  • On-Premises Plans (Annual, CHF)

    • QueueMetrics 10: CHF 750/year (10 Agents)

    • QueueMetrics 20: CHF 1,500/year (20 Agents)

    • QueueMetrics 50: CHF 2,400/year (50 Agents)

    • QueueMetrics 100: CHF 3,500/year (100 Agents)

  • Cloud Version (QueueMetrics Live): CHF 8/agent/month

For a tailored cost estimate for your organization, request a custom quote for QueueMetrics.

Please note that pricing is subject to change.

QueueMetrics Integrations

QueueMetrics connects with selected CRM and call center applications to enhance workflow integration and centralized performance monitoring.

  • Vtiger CRM

  • Salesforce Engage software

  • WebRTC softphone

To explore its features and potential integrations further, request a demo of QueueMetrics.

Who Is QueueMetrics For?

This platform caters to contact centers and teams that require in-depth call monitoring, reporting, and performance analysis. It accommodates various contact center functions across diverse organizational settings.

Is QueueMetrics Right For You?

If you are in search of a call center analytics platform that provides real-time operational insights along with detailed performance tracking, QueueMetrics could be the solution you need. It aids teams in overcoming challenges related to manual reporting and limited visibility into call center operations through centralized metrics and live dashboards.

Furthermore, QueueMetrics is compliant with the General Data Protection Regulation (GDPR), ensuring secure management of personal and call data. The platform is built for secure deployments and is scalable from small teams to extensive multi-queue setups.

If you still have questions about whether QueueMetrics suits your needs, reach out to our customer support team at info@softwareseekers.com. They will assist you in making an informed decision.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✔ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Reduces reporting and analysis time significantly
  • ✔ Provides deep visibility into call center performance
  • ✔ Supports extensive report customization and filtering

Cons

  • ✘ Initial setup can require technical expertise
  • ✘ Limited support for omnichannel or social media

Price

Professional

Multiple Tiers

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software offers both on-premises and cloud plans. On-premises QueueMetrics price starts at CHF 750/year for 10 agents, with larger tiers at CHF 1,500/year (20 agents), CHF 2,400/year (50 agents), and CHF 3,500/year (100 agents). The cloud version, QueueMetrics Live, costs CHF 8 per agent/month. Request a custom QueueMetrics cost or price quotation today.

QueueMetrics is used by contact centers and teams needing detailed call monitoring, reporting, and performance analytics across various industries and organizational environments.

No, QueueMetrics does not offer a dedicated mobile application.

QueueMetrics supports English, Spanish, Portuguese, German, and many more languages.

QueueMetrics provides support through multiple channels, including user manuals, live training, FAQs, an active forum, video tutorials, email, and phone assistance to help with installation, configuration, and troubleshooting.

No, QueueMetrics does not offer API access.

QueueMetrics integrates with select CRM and call center tools, including Vtiger CRM, Salesforce Engage, and WebRTC softphone. These integrations help centralize performance monitoring and streamline workflows.