RECITE
Unlock insights with RECITE—analyzing every contact center interaction for sentiment, intent, and compliance to enhance agent performance and coaching.
RECITE provides contact centers with the tools to record and analyze each interaction, revealing sentiment, intent, and potential compliance issues. Although some users might require assistance during the initial configuration, RECITE offers eight different recording options, automated quality assurance scoring, conversation analytics, and insightful reporting. These capabilities foster enhanced agent performance, ensure compliance oversight, and facilitate more impactful coaching.
What Is RECITE?
RECITE is a sophisticated speech analytics and quality management tool powered by artificial intelligence, specifically crafted for contact centers to evaluate customer interactions on a large scale. This solution can be implemented either on-premises or in a hybrid setup, giving organizations the ability to manage sensitive voice data securely. The system automatically analyzes calls to reveal insights on sentiment, intent, and potential compliance issues, thereby providing teams with a clear view of agent performance and areas for enhancing customer experience. Key features of RECITE include automated quality assurance scoring, deep conversation insights, and actionable reports aimed at facilitating coaching and improving service quality. It seamlessly integrates with current telephony and contact center systems to transform voice data into quantifiable results.
RECITE Pricing
The pricing model for RECITE is license-based, starting at around $1500 per user as a one-time fee. For a customized quote based on your specific deployment needs and usage requirements, please reach out to us.
Please note: The pricing information has been obtained from third-party sources and may vary.
RECITE Integrations
This platform is compatible with a variety of systems, including:
Microsoft Teams
Oracle Sales Cloud
Avaya Experience Platform
Cisco
To discover more about its integration capabilities, watch the RECITE demo.
Who Is RECITE For?
RECITE is utilized across various industries and sectors including:
Contact Center
Financial Services
Government
Healthcare
Education
Is RECITE Right For You?
If you're finding it challenging to achieve complete visibility into customer communications across multiple formats, RECITE can help. It supports eight different recording modalities such as voice, video, and screen sharing. By capturing and analyzing each interaction in its entirety, RECITE helps eliminate quality and compliance discrepancies while allowing for more precise evaluations and enhanced coaching.
RECITE holds ISO 27001 and SOC 2 Type 2 certifications. This platform is particularly effective for dispute resolution, agent training, and ensuring regulatory compliance. Notable enterprises in compliance-sensitive sectors that use RECITE include Domino’s, IBM, and Coca-Cola.
If you’re still uncertain whether RECITE meets your call tracking needs, feel free to contact us at info@softwareseekers.com to discuss your objectives and receive a personalized recommendation tailored to your requirements.