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Regal

Regal is a cloud-driven call center solution designed to streamline both inbound and outbound communications. Featuring AI-driven voice agents, a journey builde...

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Regal is a cloud-driven call center solution designed to streamline both inbound and outbound communications. Featuring AI-driven voice agents, a journey builde...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Regal is a cloud-driven call center solution designed to streamline both inbound and outbound communications. Featuring AI-driven voice agents, a journey builder, and an advanced dialer, it significantly boosts engagement and operational efficiency. While the reporting and analytics features may take some time to get used to, the platform’s ability to be customized and scaled makes it well-suited for managing high-volume operations successfully.

Product Details

What Is Regal?

Regal is an innovative cloud-based platform designed for call centers and customer engagement, tailored specifically for enterprises that handle significant volumes of both inbound and outbound communications. This solution is commonly utilized by contact centers, sales departments, and support teams that depend on voice and messaging to connect with customers.

The software boasts an array of features including AI-driven voice agents, SMS automation, conversation intelligence, and workflow orchestration, among others. Regal empowers organizations to manage calls and messages more effectively, minimize wait times, and ensure consistent customer interactions across various channels without the exclusive reliance on human agents.

Regal Pricing

The pricing for Regal is customized based on the specific requirements of your organization, including usage levels and deployment scale. You can request a personalized quote for your business regarding Regal's cost.

Note: Pricing may vary over time.

Regal Integrations

Regal seamlessly integrates with a variety of systems and platforms, including:

  • Salesforce Sales Cloud

  • HubSpot

  • Calendly

  • Slack

  • Zendesk Suite

  • ServiceTitan

  • Dynamics 365

To explore its features and potential compatibility further, consider requesting a demo of Regal.

Who Is Regal For?

The software is suitable for numerous industries and sectors, such as:

  • Healthcare

  • Insurance

  • Local services

  • Education

  • eCommerce

  • Medicare

  • Loan collection and servicing

  • Financial services

Is Regal Right For You?

If you are in search of a call center solution that automates outreach efforts while enhancing conversions and alleviating agent workloads, Regal could be the answer. It enables contact centers to manage large volumes of calls and messages effectively, ensuring quicker engagement and improved customer experiences. Additionally, it complies with regulations like STIR/SHAKEN for verified calls.

Regal is designed for secure and scalable deployment, giving teams the ability to grow operations without facing infrastructure constraints or compromising performance.

If you're still uncertain whether Regal suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for assistance in making the right choice.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Enhances outreach productivity across multi-client environments
  • ✔ Automates customer communication, freeing agent time
  • ✔ Supports personalized, omnichannel engagement effectively

Cons

  • ✘ Reporting setup can be overwhelming initially
  • ✘ Real-time analytics capabilities are limited

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Regal integrates with major contact center software, CRMs, and telephony systems via SIP and native connectors, including Salesforce, HubSpot, Calendly, Slack, Zendesk Suite, ServiceTitan, Dynamics 365, and more.

Regal provides support through its Knowledge Hub and customer support channels. Users can access help articles and submit support requests via the Regal Knowledge Hub. Live in‑app chat and email support are available for troubleshooting and assistance.

No, Regal does not offer a dedicated mobile application.

Regal pricing follows a custom-quote model. Request a custom Regal price quotation.

Regal is used by enterprises across healthcare, insurance, local services, education, eCommerce, Medicare, loan collection & servicing, and financial services. It helps automate call handling, lead qualification, scheduling, and customer support, improving efficiency and engagement at scale.

Yes, Regal provides APIs access.

Regal supports multiple languages for voice and SMS agents, including English, Spanish, Chinese, French, and many more languages.