SentiSum

star star star star star 0.0 (0 reviews) | Call Center Software · Contact Center Software

Transform customer service with SentiSum's AI-powered feedback analysis, detecting issues early and enhancing retention for call centers.

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Product Overview

SentiSum provides an innovative solution for analyzing feedback through the power of artificial intelligence. This platform consolidates customer insights from various channels, enabling call centers to identify problems promptly and enhance customer loyalty. While the setup for customization may take some time initially, its superior AI precision and instant notifications position it as an excellent option for elevating customer service standards.

Product Details

What Is SentiSum?

SentiSum is a cloud-based platform that utilizes AI to capture the voice of the customer. It collects insights from various sources including tickets, calls, surveys, reviews, and notes from Customer Relationship Management (CRM) systems. By doing so, it presents a consolidated perspective on customer sentiment, helping identify the underlying issues behind complaints and potential churn. The platform features real-time anomaly detection to swiftly highlight any developing concerns. Moreover, it provides straightforward query responses that yield immediate insights. These functionalities enable businesses to overcome challenges like isolated data and slow response times, fostering proactive service improvements and enhancing customer loyalty.

SentiSum Pricing

The pricing structure for SentiSum includes adaptable plans that grow alongside conversation volume, channels, and user count. The options are as follows:

Pro: Begins at $3000/month
Enterprise: Customized pricing available

Request your tailored SentiSum pricing quote today!

Note: Pricing may change over time.

SentiSum Integrations

This software is compatible with a variety of systems and platforms, including:

Zendesk Suite
Salesforce Customer360
Intercom
Genesys

Schedule a SentiSum demo to explore the software's capabilities further.

Who Is SentiSum For?

SentiSum is well-suited for numerous industries and sectors, such as:

Retail
E-commerce
Travel
Finance

Is SentiSum Right For You?

If you are looking for an advanced AI solution to gain customer insights in call centers, SentiSum stands out by integrating feedback channels to deliver clear and actionable guidance. It effectively addresses issues like fragmented data views and delayed churn detection, allowing for quicker resolutions. The platform adheres to GDPR regulations and has achieved SOC 2 Type 2 certification. Security measures include encryption and role-based access to safeguard data while efficiently managing increasing volumes.

If you are still uncertain about whether SentiSum is the right choice for you, please reach out to our customer support team at info@softwareseekers.com. They will assist you in making an informed decision.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

cancel Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkPrecise root cause identification

checkReal-time anomaly spotting

checkMulti-channel data merging

Cons

closeLimited historical analysis depth

closeFewer supported languages initially

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Frequently Asked Questions

SentiSum is commonly used in retail, e-commerce, travel, and e-commerce sectors.

SentiSum price offers two plans, Pro ($3000/month) and Enterprise (custom). Get a personalized SentiSum cost estimate for your business.

SentiSum integrates with Zendesk, Salesforce, Intercom, and more.

Yes, SentiSum provides API access.

SentiSum supports multiple languages, including English and French.

SentiSum provides dedicated support through phone and chat.

No. SentiSum does not have a standalone mobile app.

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