Shadow CMS

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Transform communication data into actionable insights with Shadow CMS, the premier call accounting solution for effective cost management.

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Product Overview

Shadow CMS stands out as a leading solution for call accounting and telemanagement, aimed at converting intricate communication data into valuable financial insights. Although the customer support may not always be available during busy periods, its capabilities like Real-Time Call Tracking and Automated Cost Allocation guarantee that communication expenses are well-accounted for.

Product Details

What Is Shadow CMS?

Shadow CMS, created by Resource Software International (RSI), serves as a comprehensive call accounting solution tailored for enterprises. It seamlessly integrates communication data from various platforms, effectively linking traditional PBX systems with modern cloud solutions such as Microsoft Teams, Cisco, and Webex. This software functions as a central hub for Communication Management Strategy (CMS), enabling companies to track usage, identify toll fraud, and accurately allocate costs among different departments. By offering a unified view of all voice, data, and mobile interactions, Shadow CMS equips IT and Finance managers with the tools they need to enhance their infrastructure, reduce waste, and maintain compliance with regulations across international networks.

Shadow CMS Pricing

The pricing structure for Shadow CMS includes:

Basic: CA$1000/user

Reach out for a customized pricing quote tailored to your business needs!

Please note that prices are sourced from third-party websites and may vary.

Shadow CMS Integrations

This software is compatible with a variety of systems and platforms, including:

Zoom
Mitel
Avaya
Teams
Cisco
Digium
RingCentral

Check out the Shadow CMS demo to discover more about its integration capabilities.

Who Is Shadow CMS For?

Shadow CMS is well-suited for numerous industries and sectors, such as:

Multi-site corporations
Hospitality and hotels
Legal and professional services
Healthcare networks
Educational institutions
Government agencies
Enterprise contact centers

Is Shadow CMS Right For You?

If your business operates in a multi-vendor landscape and requires consolidated billing in one report, Shadow CMS may be the ideal solution. It is particularly beneficial for organizations that need stringent cost-recovery measures, such as law firms billing clients for telephone usage. Additionally, if you are concerned about toll fraud or security issues, Shadow CMS offers the investigative tools necessary for safeguarding your operations. For those in search of a scalable, secure, and vendor-agnostic call accounting solution, Shadow CMS stands out as a leading choice in the industry.

If you have any lingering questions about the features of Shadow CMS, feel free to reach out to us at info@softwareseekers.com for more assistance.

Call Center Software Features

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cancel Activity Tracking

cancel Billing & Invoicing

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Pros & Cons

Pros

checkReal-time fraud detection prevents expensive unauthorized network usage

checkAutomates departmental bill-back to ensure complete cost recovery

checkVendor-neutral architecture integrates with almost any PBX system

Cons

closeCustomer support team can be unresponsive during peak hours

closeData accuracy can be improved further as reported by some users

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Frequently Asked Questions

Shadow CMS supports integration with a wide range of platforms, including Cisco, MS Teams, Zoom, Mitel, Avaya, Digium and RingCentral.

Shadow CMS features are used by IT managers, finance officers, and telecom analysts.

No, Shadow CMS does not offer a dedicated mobile app.

Shadow CMS offers support via email, telephone and contact form.

No, Shadow CMS does not offer an API.

Shadow CMS software primarily supports English.

Shadow CMS price starts at CA$1000/user for one time purchase. Get a detailed Shadow CMS cost breakdown tailored to your specific requirements.

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