Sharpen

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Transform your customer experience with Sharpen, the cloud-native contact center platform that unifies voice, chat, email, and SMS for seamless operations.

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Product Overview

Sharpen is a contact center solution hosted in the cloud that brings together voice, chat, email, and SMS into one cohesive platform. Although the onboarding process may need some initial guidance, it ultimately enables teams to enhance their operations and improve customer interactions through the use of AI-driven, real-time tools.

Product Details

What Is Sharpen?

Sharpen is a cloud-powered contact center as a service (CCaaS) solution designed specifically for mid-sized contact centers. It provides user-friendly interfaces, effective AI capabilities, and tools for omnichannel communication. Agents are equipped with a comprehensive understanding of customer contexts and insights. This platform enhances workflows, increases satisfaction, and guarantees an impressive 99.999% uptime.

The system offers call agents features like sentiment analysis, auto-summarization, and customizable workflows to minimize effort and provide real-time insights during customer interactions. Sharpen has built a solid reputation within the industry, recently receiving a Bronze Stevie® Award for Technical Support in 2024.

Sharpen Pricing

Sharpen's pricing structure is designed around four adaptable plans, which include:

IVR/Self Service – Starting at $0.05/minute
Core Agent - Starting at $90/license
Performance - Starting at $105/license
Workforce - Starting at $135/license

The pricing is based on a three-year commitment, with payment made upfront. Reach out to us for a tailored Sharpen pricing quote that aligns with your business goals.

Note: Pricing may vary.

Sharpen Integration

Sharpen features integrations with various third-party applications and platforms, including:

Asana
ElevenLabs
Slack software
Microsoft Teams
Zoom

Watch a complimentary demo of Sharpen to explore its integration capabilities further.

Who Is Sharpen For?

This platform serves businesses across diverse industries and sectors, such as:

Banking and finance
Healthcare
Retail and e-commerce
Education
Credit unions
Small and medium-sized enterprises

Is Sharpen Right For You?

If your contact center's goal is to decrease handling times, improve agent efficiency, and boost customer satisfaction, then Sharpen may be an excellent option. Its ‘Usable AI™’ provides agents with immediate customer insights and automates repetitive tasks like summarization and sentiment analysis, enhancing efficiency and return on investment from the very start.

The user-friendly interface and performance metrics keep agents focused and informed, leading to favorable outcomes. Sharpen promises a robust and reliable platform supported by US-based assistance for added security. It’s ideal for organizations looking for a scalable, secure, and human-centered contact center infrastructure.

If you still have questions about whether Sharpen is the right solution for you, please reach out to our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

check_circle Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkCentralizes all customer interactions

checkIncludes built-in QA scoring

checkEnables hands-on customization

Cons

closeLimited custom reporting

closeShows occasional metrics inconsistencies

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Frequently Asked Questions

Sharpen software is ideal for a wide range of industries and sectors, including banking and finance, healthcare, retail and e-commerce, education, credit unions, and small and medium-sized businesses.

Sharpen offers integration with several third-party tools, including Slack, Mailchimp, SurveyMonkey, and more.

Yes, the Workforce plan includes a mobile app for agents to manage schedules, shift trades, and request time-offs.

Yes, Sharpen offers an API.

Sharpen primarily supports the English language.

Sharpen offers four pricing plans that are based on a 3-year commitment. These pricing plans start at $0.05/minute for IVR/Self Service, $90/license for Core Agent, $105/license for Performance, and $135/license for Workforce. Get in touch with us for a customized Sharpen price estimate.Disclaimer: The pricing is subject to change.

Sharpen offers hands-on support, including training, implementation guidance, and ongoing CX strategy alignment. The vendor also provides support through email and phone.

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