Sharpen
Sharpen is a contact center solution hosted in the cloud that brings together voice, chat, email, and SMS into one cohesive platform. Although the onboarding pr...
Sharpen is a contact center solution hosted in the cloud that brings together voice, chat, email, and SMS into one cohesive platform. Although the onboarding pr...
Product Overview
Sharpen is a contact center solution hosted in the cloud that brings together voice, chat, email, and SMS into one cohesive platform. Although the onboarding process may need some initial guidance, it ultimately enables teams to enhance their operations and improve customer interactions through the use of AI-driven, real-time tools.
Product Details
What Is Sharpen?
Sharpen is a cloud-powered contact center as a service (CCaaS) solution designed specifically for mid-sized contact centers. It provides user-friendly interfaces, effective AI capabilities, and tools for omnichannel communication. Agents are equipped with a comprehensive understanding of customer contexts and insights. This platform enhances workflows, increases satisfaction, and guarantees an impressive 99.999% uptime.
The system offers call agents features like sentiment analysis, auto-summarization, and customizable workflows to minimize effort and provide real-time insights during customer interactions. Sharpen has built a solid reputation within the industry, recently receiving a Bronze Stevie® Award for Technical Support in 2024.
Sharpen Pricing
Sharpen's pricing structure is designed around four adaptable plans, which include:
IVR/Self Service – Starting at $0.05/minute
Core Agent - Starting at $90/license
Performance - Starting at $105/license
Workforce - Starting at $135/license
The pricing is based on a three-year commitment, with payment made upfront. Reach out to us for a tailored Sharpen pricing quote that aligns with your business goals.
Note: Pricing may vary.
Sharpen Integration
Sharpen features integrations with various third-party applications and platforms, including:
Asana
ElevenLabs
Slack software
Microsoft Teams
Zoom
Watch a complimentary demo of Sharpen to explore its integration capabilities further.
Who Is Sharpen For?
This platform serves businesses across diverse industries and sectors, such as:
Banking and finance
Healthcare
Retail and e-commerce
Education
Credit unions
Small and medium-sized enterprises
Is Sharpen Right For You?
If your contact center's goal is to decrease handling times, improve agent efficiency, and boost customer satisfaction, then Sharpen may be an excellent option. Its ‘Usable AI™’ provides agents with immediate customer insights and automates repetitive tasks like summarization and sentiment analysis, enhancing efficiency and return on investment from the very start.
The user-friendly interface and performance metrics keep agents focused and informed, leading to favorable outcomes. Sharpen promises a robust and reliable platform supported by US-based assistance for added security. It’s ideal for organizations looking for a scalable, secure, and human-centered contact center infrastructure.
If you still have questions about whether Sharpen is the right solution for you, please reach out to our customer support team at info@softwareseekers.com for further assistance.
Call Center Software Features
Pros
- ✔ Centralizes all customer interactions
- ✔ Includes built-in QA scoring
- ✔ Enables hands-on customization
Cons
- ✘ Limited custom reporting
- ✘ Shows occasional metrics inconsistencies
Price
Professional
Custom
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