Soon

star star star star star 0.0 (0 reviews) | Call Center Software · Contact Center Software

Optimize your call center's workforce with Soon's powerful scheduling and performance management tools, streamlining decisions and reducing labor costs.

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Product Overview

Soon offers a suite of workforce management solutions specifically designed for call centers, enabling efficient management of agent scheduling and real-time performance tracking. Although the initial setup may demand a bit of work, the intuitive user interface combined with automated processes supports quick decision-making and helps control labor expenses from a centralized platform.

Product Details

What Is Soon?

Soon serves as a comprehensive workforce management solution tailored for call center teams, service desks, and operational divisions, aimed at simplifying the scheduling process and enhancing staffing efficiency. This platform offers features such as automated shift planning, real-time management of daily operations, and efficient leave tracking.

With its essential tools, managers can synchronize staffing needs with demand and automate everyday logistics, making it simpler to elevate service quality and boost team morale.

Soon Pricing

The starting price for Soon is €10 per user each month. This entry-level plan, referred to as Team, encompasses shift scheduling, leave management, and calendar synchronization. The additional pricing plans for the software are outlined below:

Business: €20/user/month
Enterprise: custom pricing

Request a customized pricing quote for your organization today!

Please note that pricing may change.

Soon Integrations

This software is compatible with various platforms and systems, including:

Google Calendar
Outlook Calendar
Microsoft Teams
Auth0
Okta

Check out the Soon demo to discover more about its integration capabilities.

Who Is Soon For?

Soon is well-suited for a diverse array of industries and sectors, such as:

Banking
Government
Call centers
Logistics
Healthcare

Is Soon Right For You?

If you are part of a dynamic call center looking to transition from spreadsheets to automated scheduling solutions, Soon could be the perfect match. The platform merges AI-driven forecasting with intraday management to assist service desks and call centers in optimizing their coverage effectively. Furthermore, Soon complies with the General Data Protection Regulation (GDPR), offering a secure option for users.

If you're still uncertain whether Soon is the best choice for your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

cancel Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

cancel CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

cancel Omnichannel Support

cancel Predictive Dialling

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cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

check_circle Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkHandles complex schedules with minimal manual adjustments

checkSaves significant time by reducing manual data entry for shifts

checkSimplifies schedule creation through AI-powered features

checkOffers immediate visibility of required information

checkEnables clean handling of common tasks like trading shifts

Cons

closeHas room for improvement in the approval process

closeA formal introduction can be added to help users

closeUser selection process for specific events can be more refined

closeCan incorporate even more intraday functionalities for effectiveness

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Frequently Asked Questions

The platform integrates with various software and services, including Google Calendar, Outlook Calendar, Microsoft Teams, Okta, and Auth0.

Information regarding the vendor’s API availability has not been provided.

Yes, Soon includes a mobile app.

Soon cost breakdown includes three plans: Team (€10/user/month), Business (€20/user/month), and Enterprise (Custom). Request a customized Soon price plan for your business today!

The platform provides support through email, chat, and contact form.

The platform currently supports the English language.

Soon features are designed for businesses in industries and sectors like logistics, healthcare, call centers, government, and banking.

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