Soon
Soon offers a suite of workforce management solutions specifically designed for call centers, enabling efficient management of agent scheduling and real-time pe...
Soon offers a suite of workforce management solutions specifically designed for call centers, enabling efficient management of agent scheduling and real-time pe...
Product Overview
Soon offers a suite of workforce management solutions specifically designed for call centers, enabling efficient management of agent scheduling and real-time performance tracking. Although the initial setup may demand a bit of work, the intuitive user interface combined with automated processes supports quick decision-making and helps control labor expenses from a centralized platform.
Product Details
What Is Soon?
Soon serves as a comprehensive workforce management solution tailored for call center teams, service desks, and operational divisions, aimed at simplifying the scheduling process and enhancing staffing efficiency. This platform offers features such as automated shift planning, real-time management of daily operations, and efficient leave tracking.
With its essential tools, managers can synchronize staffing needs with demand and automate everyday logistics, making it simpler to elevate service quality and boost team morale.
Soon Pricing
The starting price for Soon is €10 per user each month. This entry-level plan, referred to as Team, encompasses shift scheduling, leave management, and calendar synchronization. The additional pricing plans for the software are outlined below:
Business: €20/user/month
Enterprise: custom pricing
Request a customized pricing quote for your organization today!
Please note that pricing may change.
Soon Integrations
This software is compatible with various platforms and systems, including:
Google Calendar
Outlook Calendar
Microsoft Teams
Auth0
Okta
Check out the Soon demo to discover more about its integration capabilities.
Who Is Soon For?
Soon is well-suited for a diverse array of industries and sectors, such as:
Banking
Government
Call centers
Logistics
Healthcare
Is Soon Right For You?
If you are part of a dynamic call center looking to transition from spreadsheets to automated scheduling solutions, Soon could be the perfect match. The platform merges AI-driven forecasting with intraday management to assist service desks and call centers in optimizing their coverage effectively. Furthermore, Soon complies with the General Data Protection Regulation (GDPR), offering a secure option for users.
If you're still uncertain whether Soon is the best choice for your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.
Call Center Software Features
Pros
- ✔ Handles complex schedules with minimal manual adjustments
- ✔ Saves significant time by reducing manual data entry for shifts
- ✔ Simplifies schedule creation through AI-powered features
- ✔ Offers immediate visibility of required information
- ✔ Enables clean handling of common tasks like trading shifts
Cons
- ✘ Has room for improvement in the approval process
- ✘ A formal introduction can be added to help users
- ✘ User selection process for specific events can be more refined
- ✘ Can incorporate even more intraday functionalities for effectiveness
Price
Professional
Custom
Get Free Guidance from Our Solution Experts.
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