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Spiky.ai

Spiky.ai empowers teams to transform meetings and sales discussions into actionable insights, concise summaries, and effective follow-ups. With its real-time co...

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Spiky.ai empowers teams to transform meetings and sales discussions into actionable insights, concise summaries, and effective follow-ups. With its real-time co...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Spiky.ai empowers teams to transform meetings and sales discussions into actionable insights, concise summaries, and effective follow-ups. With its real-time coaching feature and seamless CRM synchronization, it promotes consistent performance throughout conversations. Although some users might find the interface a bit less polished, the extensive analytical capabilities and automation offered make it a valuable option for teams focused on call-driven activities.

Product Details

What Is Spiky.ai?

Spiky.ai is an innovative, cloud-based platform that harnesses the power of AI for conversation intelligence. Tailored for call centers, sales teams, and professionals in customer success, it offers a suite of features including real-time coaching, insights after calls, CRM integration, and actionable analytics. This software empowers teams to capture, analyze, and enhance each call by providing live guidance and automating follow-up tasks.

With Spiky.ai, call centers can boost agent performance, ensure consistent interactions, and leverage data-driven insights to improve customer engagement and foster revenue growth.

Spiky.ai Pricing

The pricing structure for Spiky.ai includes the following options:

  • Free: $0/user/month (allows up to 10 meetings/user)

  • Plus: $18/user/month (allows up to 30 meetings/user)

  • Pro: $29/user/month (allows up to 30 meetings/user)

  • Premium: $49/user/month (unlimited meetings supported)

  • Enterprise: Custom pricing (unlimited meetings supported)

All paid plans come with a free trial that does not require a credit card, allowing you to explore the features of Spiky.ai, including real-time coaching and analytics, before making a commitment. For a tailored cost estimate for your business needs, request a custom quote.

Please note that pricing is subject to change.

Spiky.ai Integrations

Spiky.ai readily integrates with various systems and platforms such as:

  • Salesforce Engage Software

  • HubSpot CRM Software

  • Pipedrive CRM

  • Zoho CRM Software

  • Zoom

  • Microsoft Teams

  • Cisco Webex

To explore its features and compatibility further, you can request a demo of Spiky.ai.

Who Is Spiky.ai For?

This software is designed for:

  • The software development sector

  • Sales and revenue teams across various industries

  • The customer success and support sectors

  • Professional services firms

  • B2B technology enterprises

  • Organizations operating in hybrid or remote work environments

  • Larger enterprises with intricate deal processes

Is Spiky.ai Right For You?

If you're in search of a conversation intelligence platform that transforms every call into quantifiable insights and actionable results, Spiky.ai is an excellent choice. It aids call centers and sales teams in enhancing coaching efforts, minimizing manual tasks, and identifying crucial patterns that propel pipeline advancement and revenue generation. Additionally, it adheres to GDPR (General Data Protection Regulation) and KVKK (Personal Data Protection Law) compliance standards, ensuring that personal data is managed according to EU privacy regulations.

The platform also guarantees enterprise-level security and scalability, supported by SOC 2 Type II certification and ISO 27001 infrastructure.

If you're still uncertain about whether Spiky.ai meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for assistance in making the right choice.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✔ call tracking software
✘ analytics and reporting
✔ call recording software
✔ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✘ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Improves deal visibility through actionable insights
  • ✔ Strengthens sales coaching with real-time guidance
  • ✔ Supports multilingual teams with strong language handling

Cons

  • ✘ Interface design feels less polished visually
  • ✘ Advanced filtering options feel limited

Price

Professional

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Spiky.ai does have a mobile app, available on iOS devices.

Yes, Spiky.ai provides API access.

Spiky.ai provides support via email and Help Center documentation.

Spiky.ai serves software development, sales and revenue teams, customer success and support, professional services, B2B technology, hybrid/remote work organizations, and enterprise-level businesses.

Spiky.ai supports English, Turkish, Deutsch, French, Spanish, and Arabic languages.

Spiky.ai offers five pricing plans: Free at $0/user/month, Plus at $18/user/month, Pro at $29/user/month, Premium at $49/user/month, and an Enterprise plan with custom pricing. Request a custom Spiky.ai price quotation.

Spiky.ai integrates with Salesforce, HubSpot, Pipedrive, Zoho CRM, Zoom, Microsoft Teams, Cisco Webex, and more.