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Symbee

Symbee serves as a comprehensive call center solution, providing low-code contact center functionalities along with unified communications features, all powered...

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Symbee serves as a comprehensive call center solution, providing low-code contact center functionalities along with unified communications features, all powered...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Symbee serves as a comprehensive call center solution, providing low-code contact center functionalities along with unified communications features, all powered by AWS. The platform includes complete voice support, omnichannel options, predictive dialing, and call recording capabilities. Although its performance may lag when faced with heavy usage, it boasts real-time dashboards and AI-driven speech analytics to enhance user interactions.

Product Details

What Is Symbee?

Symbee is an innovative cloud call center solution that provides a comprehensive contact center experience along with unified communication features. It enhances the capabilities of ‘Amazon Connect’ and ‘AWS’ engagement services, offering complete inbound and outbound voice functionalities. Additionally, it includes text-to-speech, speech recognition, skills-based routing, call recording, and a variety of omnichannel digital interactions such as email, webchat, SMS, and social messaging. The platform also features a user-friendly drag-and-drop ‘Callflow’ designer, predictive dialing, and tools for optimizing workforce performance. Robust reporting and business intelligence dashboards are also part of its offerings.

Symbee Pricing

The pricing for Symbee is tailored based on specific business needs. You can obtain a customized quote for Symbee that aligns with your budget and requirements.

Symbee Integrations

Symbee seamlessly integrates with numerous applications, including:

  • Salesforce

  • Zendesk Suite

  • Calabrio ONE

  • Carahsoft

  • FaxLogic

  • Poly

  • Jabra

Schedule a complimentary demo of Symbee to discover more about the integration options available.

Who Is Symbee For?

This platform is ideal for:

  • Cloud contact centers

Is Symbee Right For You?

If your business seeks to enhance contact center operations through effective voice and digital channel automation, then Symbee may be the right choice. It offers predictive dialing and skills-based routing to ensure optimal agent utilization. Furthermore, the platform includes complete interaction recording and speech analytics to provide valuable performance insights.

If you're still uncertain whether Symbee fits your needs, feel free to reach out to our customer support at info@softwareseekers.com for more assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Provides drag‑and‑drop ‘Callflow’ designer
  • ✔ Delivers omnichannel automation across email, SMS, and chat
  • ✔ Supports AI speech recognition and analytics
  • ✔ Enables predictive dialing and workforce optimization

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Symbee software supports English Language only.

No, Symbee does not offer a mobile app.

Yes, Symbee does offer an API.

Symbee software integrates with a wide range of apps, including Salesforce, Zendesk Suite, Calabrio, Carahsoft, FaxLogic, Poly, Jabra, and more.

Symbee offers support through email, phone number, and form submission.

The typical users of Symbee include businesses like cloud contact centers.

The vendor offers customized pricing plans according to different business needs. Get a customized Symbee cost breakdown for your business today.