Teckinfo

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Transform your contact center with Teckinfo's AI-driven solutions and intelligent routing, ensuring compliance and customization for your business needs.

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Product Overview

Teckinfo delivers robust contact center solutions designed for enterprises, featuring sophisticated AI functionalities and smart routing. While the administrative interface may seem intricate for teams seeking only fundamental features, it offers extensive customization options along with stringent compliance standards. This ensures that organizations can adapt the system to meet regulatory obligations effectively.

Product Details

What Is Teckinfo?

Teckinfo provides a comprehensive Omnichannel Contact Center solution that consolidates customer communications across various channels, including voice, email, and social media. The platform features automation capabilities such as predictive dialing and AI-driven chatbots, effectively addressing the common issue of lengthy wait times for customers. This solution is particularly beneficial for large organizations looking to enhance their support services while ensuring robust security measures. By integrating different communication methods, Teckinfo enables businesses to boost agent efficiency and maintain consistent service quality.

Teckinfo Pricing

The cost of Teckinfo is tailored to meet the unique requirements of each organization. Therefore, it is advisable to request a customized pricing quote specific to your business.

Note: Prices may vary.

Teckinfo Integrations

This software seamlessly integrates with various platforms, including:

Zoho CRM software
Zendesk
Freshworks
Salesforce
Microsoft Dynamics 365
LeadSquared

Consider watching a free demo of Teckinfo to delve deeper into its integration capabilities.

Who Is Teckinfo For?

Teckinfo caters to a diverse array of industries, such as:

Banking
Insurance
Education
Healthcare
E-commerce
Telecommunications

Is Teckinfo Right For You?

If your business demands a scalable and secure omnichannel platform, Teckinfo is an outstanding option. Its notable advantage is the ability to support up to 3,500 agents per setup, making it particularly suitable for enterprises. The platform has garnered esteemed recognitions, including the Technoviti Award. For organizations seeking a solution that combines AI-based automation with rigorous compliance standards, Teckinfo provides the reliability necessary for sustainable growth.

If you still have questions regarding Teckinfo, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

cancel Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

cancel Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

cancel Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkSeamless omnichannel support for unified communication

checkOffers advanced AI chatbots for automated assistance

checkComes with detailed analytics for better operational insights

Cons

closeThe initial platform configuration requires technical expertise

closeIts system updates may occasionally need scheduled maintenance

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Frequently Asked Questions

Teckinfo software provides support through email, phone, WhatsApp, and form submission.

The typical users of Teckinfo features come from different industries, including banking, insurance, education, healthcare, e-commerce, and telecommunications.

Yes, Teckinfo offers a mobile app called “ID Mobile Call Center Agents” for field staff and remote agents.

The Teckinfo price is customizable as per the specific needs of each business. So, request a personalized Teckinfo pricing quote for your business.

Yes, Teckinfo offers an API.

Teckinfo is primarily available in English; however, its Conversation AI tools come with multilingual support, including Hindi, for text-to-speech conversion.

Teckinfo integrates with various third-party platforms, such as Zoho, Zendesk, Freshworks, Salesforce, Microsoft Dynamics 365, and LeadSquared.

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