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Teckinfo

Teckinfo delivers robust contact center solutions designed for enterprises, featuring sophisticated AI functionalities and smart routing. While the administrati...

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Teckinfo delivers robust contact center solutions designed for enterprises, featuring sophisticated AI functionalities and smart routing. While the administrati...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Teckinfo delivers robust contact center solutions designed for enterprises, featuring sophisticated AI functionalities and smart routing. While the administrative interface may seem intricate for teams seeking only fundamental features, it offers extensive customization options along with stringent compliance standards. This ensures that organizations can adapt the system to meet regulatory obligations effectively.

Product Details

What Is Teckinfo?

Teckinfo provides a comprehensive Omnichannel Contact Center solution that consolidates customer communications across various channels, including voice, email, and social media. The platform features automation capabilities such as predictive dialing and AI-driven chatbots, effectively addressing the common issue of lengthy wait times for customers. This solution is particularly beneficial for large organizations looking to enhance their support services while ensuring robust security measures. By integrating different communication methods, Teckinfo enables businesses to boost agent efficiency and maintain consistent service quality.

Teckinfo Pricing

The cost of Teckinfo is tailored to meet the unique requirements of each organization. Therefore, it is advisable to request a customized pricing quote specific to your business.

Note: Prices may vary.

Teckinfo Integrations

This software seamlessly integrates with various platforms, including:

  • Zoho CRM software

  • Zendesk

  • Freshworks

  • Salesforce

  • Microsoft Dynamics 365

  • LeadSquared

Consider watching a free demo of Teckinfo to delve deeper into its integration capabilities.

Who Is Teckinfo For?

Teckinfo caters to a diverse array of industries, such as:

  • Banking

  • Insurance

  • Education

  • Healthcare

  • E-commerce

  • Telecommunications

Is Teckinfo Right For You?

If your business demands a scalable and secure omnichannel platform, Teckinfo is an outstanding option. Its notable advantage is the ability to support up to 3,500 agents per setup, making it particularly suitable for enterprises. The platform has garnered esteemed recognitions, including the Technoviti Award. For organizations seeking a solution that combines AI-based automation with rigorous compliance standards, Teckinfo provides the reliability necessary for sustainable growth.

If you still have questions regarding Teckinfo, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✘ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ Seamless omnichannel support for unified communication
  • ✔ Offers advanced AI chatbots for automated assistance
  • ✔ Comes with detailed analytics for better operational insights

Cons

  • ✘ The initial platform configuration requires technical expertise
  • ✘ Its system updates may occasionally need scheduled maintenance

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Teckinfo software provides support through email, phone, WhatsApp, and form submission.

The typical users of Teckinfo features come from different industries, including banking, insurance, education, healthcare, e-commerce, and telecommunications.

Yes, Teckinfo offers a mobile app called “ID Mobile Call Center Agents” for field staff and remote agents.

The Teckinfo price is customizable as per the specific needs of each business. So, request a personalized Teckinfo pricing quote for your business.

Yes, Teckinfo offers an API.

Teckinfo is primarily available in English; however, its Conversation AI tools come with multilingual support, including Hindi, for text-to-speech conversion.

Teckinfo integrates with various third-party platforms, such as Zoho, Zendesk, Freshworks, Salesforce, Microsoft Dynamics 365, and LeadSquared.