Tegsoft Contact Center
The Tegsoft Contact Center is designed to assist contact center teams in handling voice and text communications through various channels, including inbound, out...
The Tegsoft Contact Center is designed to assist contact center teams in handling voice and text communications through various channels, including inbound, out...
Product Overview
The Tegsoft Contact Center is designed to assist contact center teams in handling voice and text communications through various channels, including inbound, outbound, blended, and omnichannel options. Although the interface may seem complex at first glance, its API integrations facilitate effective workflows for both customer service and tele-sales teams. In summary, it is an ideal solution for teams seeking a unified platform for diverse communication methods.
Product Details
What Is Tegsoft Contact Center?
Tegsoft Contact Center is a comprehensive software solution tailored for businesses that handle customer service or sales communications. It facilitates both voice and text interactions across various channels, including SMS, email, webchat, messaging applications, and social media. This platform supports inbound, outbound, blended, and omnichannel communication options. Key features of Tegsoft encompass reporting and analytics, call recording and voicemail functionalities, IVR capabilities, and tools for monitoring contact center performance.
Additionally, it provides integration through APIs, allowing seamless connections to PBX systems and IP phones to assist teams in tracking their activities and performance metrics.
Tegsoft Contact Center Pricing
The provider offers several pricing plans:
Text Based: $29/agent/month
Inbound: $59/agent/month
Outbound: $59/agent/month
Blended: $69/agent/month
Omnichannel: $99/agent/month
Request a custom quote for Tegsoft Contact Center pricing tailored to your business needs today!
Please note that pricing is subject to change.
Tegsoft Contact Center Integrations
This software allows integration with various systems and platforms, such as:
WhatsApp
Salesforce
Zendesk suite
SAP CRM software
Unify
Cisco
Yealink
Stripe
Schedule a complimentary demo of Tegsoft Contact Center to explore its integration capabilities further.
Who Is Tegsoft Contact Center For?
Tegsoft Contact Center is well-suited for a diverse array of industries and sectors, including:
Healthcare
Insurance
Real estate
Travel and tourism
Municipality
Education
Finance
Is Tegsoft Contact Center Right For You?
If you operate a contact center and require a unified communication platform centered on enhancing customer experience, Tegsoft Contact Center could be the solution you need. It complies with GDPR regulations and offers cloud deployment on IBM Cloud. This platform can help optimize your operations, elevate customer satisfaction, and ensure your team remains connected and productive.
If you're still uncertain whether Tegsoft Contact Center meets your requirements, reach out to our customer support team at info@softwareseekers.com for additional assistance.
Call Center Software Features
Pros
- ✔ Helpful and responsive customer support
- ✔ Integrates quickly with existing software
- ✔ Real-time analytics and reporting visibility
Cons
- ✘ The user interface feels complex initially
- ✘ May require restarting the web service
Price
Professional
Custom
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