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TeleCMI

TeleCMI is a cloud-driven call center solution designed to facilitate both incoming and outgoing calls for teams that interact with customers. While a few users...

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TeleCMI is a cloud-driven call center solution designed to facilitate both incoming and outgoing calls for teams that interact with customers. While a few users...

Watch Demo Get Pricing
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Product Overview

TeleCMI is a cloud-driven call center solution designed to facilitate both incoming and outgoing calls for teams that interact with customers. While a few users have pointed out some constraints in reporting flexibility, it ensures reliable call quality. The platform features real-time dashboards that enable active monitoring of calls and offers robust customer support, assisting teams in managing their daily call operations effectively.

Product Details

What Is TeleCMI?

TeleCMI is a cloud-driven call center solution tailored for companies managing significant call volumes in both sales and support functions. It equips teams to efficiently handle incoming and outgoing calls through features such as smart call routing, live dashboards, and the ability to record calls. With integrated monitoring and analytics, businesses can assess agent performance, enhance the quality of call handling, and uphold uniform standards in customer communication.

TeleCMI Pricing

The provider presents three different pricing models for TeleCMI, catering to varying needs of call centers and team sizes. The Cloud PBX and Contact Center options come with custom pricing. Additionally, there is a 14-day free trial available. Here’s the pricing breakdown for the Business Phone module:

  • Premium: $19.99/user/month

  • Enterprises: $29.99/user/month

  • Custom: Custom Pricing

Request a personalized quote for TeleCMI today!

Please note that pricing may vary.

TeleCMI Integrations

This software seamlessly connects with a variety of third-party applications and systems, including:

  • HubSpot Customer Platform

  • Salesforce

  • Zendesk Suite

  • Freshdesk software

  • Intercom

  • Gorgias

Check out the TeleCMI demo for more details on its integration options.

Who Is TeleCMI For?

TeleCMI serves a diverse array of industries and sectors, such as:

  • Information technology

  • Construction

  • Financial services

  • Real estate

  • Telecommunications

Is TeleCMI Right For You?

This solution could be an excellent match for businesses that depend on phone-based customer interactions and seek transparency regarding agent activities. It is trusted by well-known brands including KPMG, Hyundai, and Flipkart. The real-time dashboards and call monitoring capabilities ensure reliable service delivery, while adherence to GDPR, ISO, and CCPA regulations supports security compliance.

If you’re still uncertain whether TeleCMI meets your business requirements, reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Provides stable call quality during high inbound and outbound call volumes
  • ✔ Real-time dashboards make agent activity and queues easy to monitor
  • ✔ Call monitoring supports effective quality checks and agent coaching

Cons

  • ✘ Report customization options are limited for advanced analysis needs
  • ✘ Interface updates are released less frequently than expected

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, TeleCMI provides API access for system-level integrations.

TeleCMI software is used across industries, including information technology, construction, financial services, real estate, and telecommunications.

The vendor does provide a mobile app for Android devices.

TeleCMI offers support in the English language.

TeleCMI pricing includes three models designed for different call center needs. Cloud PBX and Contact Center plans are offered at custom pricing, while the Business Phone module starts at $19.99/user/month for Premium and $29.99/user/month for Enterprise. A 14-day free trial is available. Request a tailored TeleCMI cost quote.

The vendor offers support via live chat, email, phone, and ticketing system.

The platform integrates with platforms such as HubSpot, Salesforce, Zendesk, Freshdesk, Intercom, and Gorgias, allowing teams to manage calls within existing workflows.