Telmar

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Maximize productivity with Telmar Evolution, a powerful call center solution featuring Smart Predictive Dialing and Georeferenced Appointment Management.

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Product Overview

Telmar Evolution is an advanced, decentralized call center and market research platform aimed at enhancing efficiency and optimizing communication. Although users might require some training to fully utilize its comprehensive CATI and dialing capabilities, the platform's key advantages include Smart Predictive Dialing and Georeferenced Appointment Management.

Product Details

What Is Telmar?

Telmar Evolution is a specialized software solution tailored for call centers and contact centers, mainly utilized for telemarketing, teleselling, and Computer Assisted Telephone Interviewing (CATI). Created by SiB Srl, a company based in Italy, it boasts a distributed architecture that accommodates both on-premise setups and remote work (smart working). This software equips operators with a "unified workstation" to manage multi-channel communications such as VoIP calls, SMS, and emails. Key features include an advanced "Quota Manager" designed for market research and a sophisticated georeferenced agenda that helps sales teams organize field visits.

Telmar Pricing

The starting price for Telmar ranges from $45 to $75 per user, making it accessible for various teams. You can request a tailored pricing quote for your business today.

Note: The pricing information is obtained from third-party websites and may change over time.

Telmar Integrations

The vendor has not disclosed specifics regarding third-party integrations for this software. To learn more about the capabilities of Telmar, consider scheduling a demo.

Who Is Telmar For?

Telmar software is well-suited for an array of organizations that emphasize proactive communication, including:

Outbound telemarketing and teleselling agencies
Market Research Firms (for CATI applications)
Sales teams that need georeferenced appointment scheduling
Departments focused on customer satisfaction and surveys
Outsourced call center providers
Businesses managing remote or "Smart Working" agent teams

Is Telmar Right For You?

If your organization is centered around high-volume outbound calling and requires meticulous control over call scripts and market research quotas, then Telmar is an excellent option. Additionally, if you seek a tool capable of geolocating leads on a map to enhance agent travel routes, Telmar stands out as a leader in this area. However, if your primary requirement is a simple inbound-only help desk with limited setup needs, the technical complexity and configuration demands of Telmar might exceed your expectations. For professional call centers aiming for maximum operator efficiency and comprehensive analytical reporting, Telmar Evolution represents a top-tier choice.

If you still have questions about Telmar's features, feel free to reach out to us at info@softwareseekers.com.

Call Center Software Features

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Pros & Cons

Pros

checkAI predictive engine maximizes talk time

checkOffers targeted research via advanced CATI tools for balanced surveys

checkSmart mapping, optimized routes for field sales visits

Cons

closeDocumentation gaps may hinder user workflows

closeInterface can be improved further for user ease

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Frequently Asked Questions

Telmar offers support via email and phone.

No, Telmar does not offer a dedicated mobile app.

Telmar price starts at $45 – $75 per user, thereby facilitating teams. Get a detailed Telmar cost breakdown tailored to your specific requirements.

Yes, Telmar offers an API.

Telmar software primarily supports English and Italian.

Telmar features are used by call center operators, Market Researchers (CATI), and sales managers.

The vendor has not provided details about third-party integrations for this software.

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