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Teltrac

Teltrac Call Accounting captures and analyzes calls from PBX/IPT and voice networks to enhance cost management and transparency. Although configuring it for mul...

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Teltrac Call Accounting captures and analyzes calls from PBX/IPT and voice networks to enhance cost management and transparency. Although configuring it for mul...

Product Overview

Teltrac Call Accounting captures and analyzes calls from PBX/IPT and voice networks to enhance cost management and transparency. Although configuring it for multiple locations might involve additional setup, the installation process is swift and user-friendly. It delivers extensive reporting features along with fraud detection capabilities. Overall, this solution stands out as a dependable choice for call accounting.

Product Details

What Is Teltrac?

Teltrac Call Accounting serves as a comprehensive call accounting solution for organizations aiming to manage telecom expenses and gain in-depth call insights. It meticulously records calls from Private Branch Exchange (PBX), Internet Protocol Telephony (IPT), and mobile platforms. Users can access real-time or scheduled reports and analytics, shedding light on usage patterns and associated costs. The system includes tools for cost allocation and client billing, ensuring precise chargeback, while its integrated fraud detection and carrier bill verification features work to minimize overcharges and misuse.

Teltrac Pricing

The provider offers tailored pricing options. Request a customized quote for Teltrac that fits your business needs today.

Teltrac Integrations

Details regarding third-party integrations for this software have not been disclosed by the vendor. To discover more about the software's capabilities, consider scheduling a Teltrac demo.

Who Is Teltrac For?

Teltrac is designed to cater to various industries and sectors, including but not limited to:

  • Finance and insurance firms

  • Government entities

  • Healthcare organizations

  • Hospitality businesses

  • Manufacturing and logistics teams

Is Teltrac Right For You?

If your organization is experiencing telecom cost overruns, billing discrepancies, or toll fraud issues, then Teltrac could provide the centralized visibility you need. The system captures comprehensive data from all PBX, IPT, and mobile calls and offers both scheduled and real-time reporting for effective cost allocation and client billing. It is also capable of managing multi-site and multi-country deployments, making it an ideal choice for regional or enterprise voice networks. Additionally, Teltrac incorporates essential security measures to safeguard call data.

If you are still uncertain whether Teltrac software is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.

Call Center Software Features

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live chat
ivr system
call routing
crm software
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voip calling
call blocking
client portal
mobile access
phone support
time tracking
voip software
call recording
call reporting
call scripting
knowledge base
call forwarding
call monitoring
case management
crm integration
lead management
task management
agent scheduling
canned responses
email management
sales automation
speech analytics
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activity tracking
billing invoicing
conversational ai
ticket management
cloudbased calling
contact management
predictive dialing
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video conferencing
cloud based calling
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collaboration tools
document management
omnichannel support
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auto dialer software
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reporting dashboards
client management crm
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analytics and reporting
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call recording monitoring
customer feedback surveys
customer support software
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sales pipeline management
compliance focused dialing
integration with help desk
interactive voice response
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call reporting and analytics
compliance security features
gamified performance tracking
nteractive voice response ivr
call transfer and conferencing
interactive voice response ivr
agent scheduling and management
automated responses and chatbots
call forwarding and call routing
call routing cloud based calling
voicemail and callback management
customer relationship management crm
crm integration via custom integrations
integration wth help desk and support systems
integration with help desk and support systems

Pros

  • Tracks detailed call costs and activities
  • Helps control expenses on personal phone usage
  • Identifies and resolves carrier billing errors

Cons

  • Some users have requested improvements in the interface
  • Support documentation may not cover all scenarios

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Teltrac is well-suited for diverse industries and sectors and may serve finance and insurance companies, government agencies, healthcare providers, hotels, and manufacturing and logistics teams.

The platform provides support via email and phone.

No, Teltrac does not offer an API.

The vendor provides tailored pricing. Contact us to request a personalized Teltrac cost quote based on your institution's requirements.

The software supports English only.

Information about third-party integrations has not been specified by the vendor.

No, Teltrac does not offer a mobile app.