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Toktiv

Toktiv empowers customer support and remote teams to handle voice calls, messaging, and IVR all from one device without the need for any hardware and with a qui...

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Toktiv empowers customer support and remote teams to handle voice calls, messaging, and IVR all from one device without the need for any hardware and with a qui...

Watch Demo Get Pricing
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Product Overview

Toktiv empowers customer support and remote teams to handle voice calls, messaging, and IVR all from one device without the need for any hardware and with a quick setup. Utilizing Twilio’s robust voice and messaging framework, it also provides integrations, centralized management, webhooks, and voicemail routing for after-hours. In summary, it enhances seamless communication with customers from virtually anywhere.

Product Details

What Is Toktiv?

Toktiv is a versatile communications software designed for teams that require voice calls, instant messaging, and IVR services all from one device. Leveraging Twilio's voice and messaging framework, it eliminates the need for any additional hardware, allowing users to get started simply by signing up. The platform boasts features such as integrations, centralized management, and webhooks for streamlined workflows, along with voicemail routing outside of business hours. Accessible as a web application and through both Google Play and the App Store, Toktiv ensures users can stay connected from virtually anywhere.

Toktiv Pricing

The provider offers two main plans: Corporate and Enterprise, with options for customization:

  • Corporate:

    • Calls: $2/user/month

    • SMS: $1/user/month

    • Conference: $1/user/month

  • Enterprise:

    • Calls

    • SMS

    • Conference

A free trial is also available. Reach out for a tailored Toktiv pricing quote for your organization today!

Please note that pricing may vary.

Toktiv Integrations

The vendor has not provided details regarding third-party integrations. Schedule a Toktiv demo to dive deeper into the software's capabilities.

Who Is Toktiv For?

Toktiv caters to a diverse array of teams within various organizations, including:

  • Customer support teams

  • Remote work teams

  • Customer service departments

  • IT teams

Is Toktiv Right For You?

If your team seeks a cloud-based phone system that enhances customer experiences, Toktiv could be an excellent choice for your communication needs across different locations. Built on Twilio's robust voice and messaging infrastructure, it offers a device-agnostic solution that is ready for enterprise use. With a focus on reliable support, high availability, and security via TLS and SRTP, Toktiv is designed to keep teams connected whether they are working from home or elsewhere. Opt for Toktiv if these values align with your communication style.

If you’re still unsure whether Toktiv is the right solution for you, feel free to reach out to our customer support team at info@softwareseekers.com for more assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✔ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✘ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✔ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ Quick setup without hardware hassles
  • ✔ Works across web and mobile
  • ✔ One place for calls and messaging

Cons

  • ✘ Integrations may require API connections
  • ✘ Documentation may not cover all scenarios

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Toktiv offers two plans, Corporate and Enterprise; Toktiv price details show Corporate includes Calls at $2/user/month, plus SMS at $1/user/month and Conference at $1/user/month, while Enterprise includes Calls, SMS, and Conference. Get a detailed Toktiv cost breakdown tailored to your specific requirements.

Yes, Toktiv offers a dedicated mobile app.

No, Toktiv does not offer an API.

Information about third-party integrations has not been specified by the vendor.

Toktiv features are used by a wide range of teams across organizations, including customer service teams, customer support teams, and remote teams.

Toktiv offers support through email and an online contact form.

Toktiv primarily supports the English language.