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uContact

uContact enables teams to oversee customer interactions using a blend of omnichannel communication, artificial intelligence automation, and immediate insights a...

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uContact enables teams to oversee customer interactions using a blend of omnichannel communication, artificial intelligence automation, and immediate insights a...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

uContact enables teams to oversee customer interactions using a blend of omnichannel communication, artificial intelligence automation, and immediate insights across both voice and digital platforms. Although certain users have mentioned experiencing minor delays before making further calls, its cloud-driven system guarantees dependable daily functionality. In general, it is an ideal choice for contact centers, service teams, and medium-sized businesses aiming for enhanced efficiency.

Product Details

What Is uContact?

uContact is a cloud-driven contact center solution tailored for businesses that oversee voice and digital customer interactions across various channels. It provides a comprehensive suite of tools for automation, analytics, personalization, and real-time performance monitoring within a single platform. This software is ideal for teams managing both inbound and outbound communications, enhancing responsiveness, optimizing workflows, and ensuring consistent customer engagement through voice, chat, email, and social media.

uContact Pricing

The pricing structure for uContact is organized around these plans:

  • Voice - $59.99/user/month

  • Omni - $84.99/user/month

You can request a customized uContact pricing estimate that meets your unique needs.

Please note: The prices are subject to change.

uContact Integrations

This software seamlessly integrates with various Customer Relationship Management (CRM) systems. Schedule a uContact demonstration to delve into these integrations thoroughly.

Who Is uContact For?

This platform is well-suited for organizations spanning multiple industries and sectors, including:

  • Education

  • Fintech

  • Government

  • Healthcare

  • Hospitality

  • Retail

  • Real estate

Is uContact Right For You?

If your organization is in search of a cloud-based contact center solution that consolidates voice and digital interactions, uContact provides an integrated environment for communication, automation, and performance management. Its emphasis on customer-centric operations promotes consistent engagement across various channels.

Equipped with features for workflow automation, personalization, and real-time insights, teams can enhance their responsiveness and control over operations. If your goals include centralizing communication and improving customer experiences, uContact may be an excellent choice.

If you still have questions about whether uContact is the best option for you, our support team is ready to assist you at info@softwareseekers.com to help you make an informed decision.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✔ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✔ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Voicemail transcripts and notifications are helpful
  • ✔ Provides detailed statistics for calls and agent activity
  • ✔ Administrator views simplify oversight and monitoring

Cons

  • ✘ Interface can feel complex initially
  • ✘ Updates can temporarily disrupt existing functions

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

uContact offers API access via Net2phone, its parent platform, that supports broader integration needs.

uContact primarily supports Spanish, Portuguese, and English.

uContact supports integrations with various CRM systems.

uContact offers support through FAQs, phone, email, an online contact form, guides, and a blog.

No, uContact does not offer a dedicated mobile app.

Pricing for uContact is organized into two plans: the Voice plan at $59.99/user/month and the Omni plan at $84.99/user/month. Request a detailed uContact price breakdown for your organization today.

uContact is suitable for organizations across a range of sectors and industries, including education, fintech, government and municipalities, healthcare, hospitality, retail, and real estate.