VCC Live

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Boost your contact center's efficiency and customer satisfaction with VCC Live's powerful features like IVR, predictive dialer, and real-time stats.

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Product Overview

The software from VCC Live equips your contact center with a range of sophisticated features, including IVR, live statistics, a predictive dialer, and VCC Live Pay. Although the setup process for certain functions may be intricate, the extensive customization capabilities provided by VCC Live ensure that the specific requirements of your business take precedence. Above all, it boosts efficiency, enhances productivity, and improves customer satisfaction.

Product Details

What is VCC Live?

Overview

VCC Live stands out as an adaptable cloud-based contact center solution suitable for organizations of various sizes. It features IVR, a predictive dialer, VCC Live Pay, and supports Omnichannel communication. This platform proves to be particularly beneficial for sectors such as banking, insurance, healthcare, and retail. With robust integration capabilities and real-time analytics, VCC Live significantly boosts operational efficiency, agent performance, and customer satisfaction. It is a customized platform aimed at delivering extensive support to your business.

VCC Live Pricing

The pricing structure for VCC Live includes four distinct plans:

Essentials
Advanced
Multichannel
Enterprise

Pricing is tailored to meet the specific needs of your business.

VCC Live Integrations

VCC Live seamlessly integrates with several third-party applications, including:

Salesforce
Dialogflow
Zapier
Hubspot
Docusign
Looker
WhatsApp

You can view a demo of VCC Live to explore its integration capabilities further.

Who Is VCC Live For?

This solution caters to a diverse array of industries and sectors, such as:

Healthcare
Retail
Banking
Insurance
Consumer Lending
BPO

Is VCC Live Right For You?

If you are in search of a comprehensive and customizable contact center solution, VCC Live is an outstanding option. It boasts powerful features like predictive dialing, ACD, CRM integration, and real-time dashboards that enhance efficiency and improve customer satisfaction. Furthermore, it has gained the trust of major companies such as Vodafone, Whirlpool, UNICEF, and Sun Finance, providing you with confidence in your choice.

If you still have doubts about whether VCC Live is the right fit for you, reach out to our customer service team at info@softwareseekers.com for assistance in making an informed decision.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

cancel Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

cancel Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

check_circle Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkIntuitive user interface

checkFully cloud-based

checkCustomization options

checkExcellent support

Cons

closeComplicated setup for some functions

closeMissing minor functionalities

closeCall issues in some countries

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Frequently Asked Questions

Yes, VCC Live offers an API.

No, VCC Live does not support mobile devices.

VCC Live integrates with Zapier, Hubspot, WhatsApp, Looker, Salesforce, Dialogflow, and Docusign.

VCC Live supports English, German, Polish, Romanian, and Hungarian languages.

VCC Live cost is not mentioned on its website. It offers three plans, i.e., VCC Lite, VCC Startup, and VCC Enterprise, along with customized pricing.

Typical users of VCC Live are healthcare, retail, banking, consumer lending, insurance, and BPO industries/sectors.

VCC Live provides support through phone, live chat, and email.

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VCC Live

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