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VCC Live

The software from VCC Live equips your contact center with a range of sophisticated features, including IVR, live statistics, a predictive dialer, and VCC Live...

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The software from VCC Live equips your contact center with a range of sophisticated features, including IVR, live statistics, a predictive dialer, and VCC Live...

Watch Demo Get Pricing
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Product Overview

The software from VCC Live equips your contact center with a range of sophisticated features, including IVR, live statistics, a predictive dialer, and VCC Live Pay. Although the setup process for certain functions may be intricate, the extensive customization capabilities provided by VCC Live ensure that the specific requirements of your business take precedence. Above all, it boosts efficiency, enhances productivity, and improves customer satisfaction.

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Product Details

What is VCC Live?

Overview

VCC Live stands out as an adaptable cloud-based contact center solution suitable for organizations of various sizes. It features IVR, a predictive dialer, VCC Live Pay, and supports Omnichannel communication. This platform proves to be particularly beneficial for sectors such as banking, insurance, healthcare, and retail. With robust integration capabilities and real-time analytics, VCC Live significantly boosts operational efficiency, agent performance, and customer satisfaction. It is a customized platform aimed at delivering extensive support to your business.

VCC Live Pricing

The pricing structure for VCC Live includes four distinct plans:

  • Essentials

  • Advanced

  • Multichannel

  • Enterprise

Pricing is tailored to meet the specific needs of your business.

VCC Live Integrations

VCC Live seamlessly integrates with several third-party applications, including:

  • Salesforce

  • Dialogflow

  • Zapier

  • Hubspot

  • Docusign

  • Looker

  • WhatsApp

You can view a demo of VCC Live to explore its integration capabilities further.

Who Is VCC Live For?

This solution caters to a diverse array of industries and sectors, such as:

  • Healthcare

  • Retail

  • Banking

  • Insurance

  • Consumer Lending

  • BPO

Is VCC Live Right For You?

If you are in search of a comprehensive and customizable contact center solution, VCC Live is an outstanding option. It boasts powerful features like predictive dialing, ACD, CRM integration, and real-time dashboards that enhance efficiency and improve customer satisfaction. Furthermore, it has gained the trust of major companies such as Vodafone, Whirlpool, UNICEF, and Sun Finance, providing you with confidence in your choice.

If you still have doubts about whether VCC Live is the right fit for you, reach out to our customer service team at info@softwareseekers.com for assistance in making an informed decision.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✘ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Intuitive user interface
  • ✔ Fully cloud-based
  • ✔ Customization options
  • ✔ Excellent support

Cons

  • ✘ Complicated setup for some functions
  • ✘ Missing minor functionalities
  • ✘ Call issues in some countries

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, VCC Live offers an API.

No, VCC Live does not support mobile devices.

VCC Live integrates with Zapier, Hubspot, WhatsApp, Looker, Salesforce, Dialogflow, and Docusign.

VCC Live supports English, German, Polish, Romanian, and Hungarian languages.

VCC Live cost is not mentioned on its website. It offers three plans, i.e., VCC Lite, VCC Startup, and VCC Enterprise, along with customized pricing.

Typical users of VCC Live are healthcare, retail, banking, consumer lending, insurance, and BPO industries/sectors.

VCC Live provides support through phone, live chat, and email.