VICIdial

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Transform your contact center with VICIdial, the open-source software that boosts productivity with powerful call recording and multi-language support.

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Product Overview

VICIdial is an all-encompassing open-source solution designed for contact centers, offering robust call recording capabilities, support for multiple languages, and excellent integration options. Although certain users recommend updating its interface for a more contemporary look, the existing features perform well for support tasks. VICIdial is recognized for its reliability and its effectiveness in enhancing a company's productivity.

Product Details

What Is VICIdial?

VICIdial is a robust and versatile solution designed for contact centers. It provides features like predictive dialing, call recording, and supports communication across multiple channels such as phone, email, and chat. This software is suitable for businesses of any scale, recognized for its reliability and flexibility. It enhances customer interaction and caters to various sectors, including telecommunications, finance, and healthcare. With over 2,000 features available, VICIdial ensures efficient management and smooth communication, making it a preferred option for contact centers around the globe.

VICIdial Pricing

The pricing details for VICIdial are not listed on its website since it is available as free, open-source software.

VICIdial Integrations

VICIdial offers compatibility with a wide range of third-party applications, including:

Salesforce
Zoho
Zendesk
Insightly
VTiger
MailChimp
Hubspot

You can view the VICIdial demo to discover more about its integration capabilities.

Who Is VICIdial For?

VICIdial serves a diverse array of industries, such as:

Financial services
Telecommunications
Media
Technology
Education
Healthcare
Retail
Government
Manufacturing
Professional services

Is VICIdial Right For You?

The software is favored for its dependability, scalability, and adherence to regulations including FCC, FTC, OFCOM, and GDPR. With its comprehensive features, it guarantees effective communication and management for businesses across various sizes. Most importantly, it is an open-source and free contact center solution that is trusted by countless organizations worldwide.

If you're still uncertain about whether VICIdial is the right fit for you, feel free to reach out to us at info@softwareseekers.com so our team can assist you in making an informed decision.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

cancel Omnichannel Support

cancel Predictive Dialling

cancel Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

check_circle Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkThe open-source integration systems

checkRobust data input and output

checkEffective quality control modules

checkQuick lead loading

Cons

closeInterface is simple but users suggest it should be updated as per modern UI designs

closeOccasional slowdowns in reporting and analytics

closeRequires PC deployment

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Frequently Asked Questions

Yes, VICIdial offers an API.

VICIdial integrates with Hubspot, MailChimp, Zendesk, Salesforce, Zoho, VTiger, Insightly, and many more.

VICIdial supports English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese, and Japanese languages.

The VICIdial cost is none as it is an open-source software.

Typical users of VICIdial are healthcare, education, retail, financial services, telecommunications, manufacturing, media, technology, government, and professional services.

VICIdial provides support through phone and email.

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