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VICIdial

VICIdial is an all-encompassing open-source solution designed for contact centers, offering robust call recording capabilities, support for multiple languages,...

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VICIdial is an all-encompassing open-source solution designed for contact centers, offering robust call recording capabilities, support for multiple languages,...

Watch Demo Get Pricing
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Product Overview

VICIdial is an all-encompassing open-source solution designed for contact centers, offering robust call recording capabilities, support for multiple languages, and excellent integration options. Although certain users recommend updating its interface for a more contemporary look, the existing features perform well for support tasks. VICIdial is recognized for its reliability and its effectiveness in enhancing a company's productivity.

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Product Details

What Is VICIdial?

VICIdial is a robust and versatile solution designed for contact centers. It provides features like predictive dialing, call recording, and supports communication across multiple channels such as phone, email, and chat. This software is suitable for businesses of any scale, recognized for its reliability and flexibility. It enhances customer interaction and caters to various sectors, including telecommunications, finance, and healthcare. With over 2,000 features available, VICIdial ensures efficient management and smooth communication, making it a preferred option for contact centers around the globe.

VICIdial Pricing

The pricing details for VICIdial are not listed on its website since it is available as free, open-source software.

VICIdial Integrations

VICIdial offers compatibility with a wide range of third-party applications, including:

  • Salesforce

  • Zoho

  • Zendesk

  • Insightly

  • VTiger

  • MailChimp

  • Hubspot

You can view the VICIdial demo to discover more about its integration capabilities.

Who Is VICIdial For?

VICIdial serves a diverse array of industries, such as:

  • Financial services

  • Telecommunications

  • Media

  • Technology

  • Education

  • Healthcare

  • Retail

  • Government

  • Manufacturing

  • Professional services

Is VICIdial Right For You?

The software is favored for its dependability, scalability, and adherence to regulations including FCC, FTC, OFCOM, and GDPR. With its comprehensive features, it guarantees effective communication and management for businesses across various sizes. Most importantly, it is an open-source and free contact center solution that is trusted by countless organizations worldwide.

If you're still uncertain about whether VICIdial is the right fit for you, feel free to reach out to us at info@softwareseekers.com so our team can assist you in making an informed decision.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ The open-source integration systems
  • ✔ Robust data input and output
  • ✔ Effective quality control modules
  • ✔ Quick lead loading

Cons

  • ✘ Interface is simple but users suggest it should be updated as per modern UI designs
  • ✘ Occasional slowdowns in reporting and analytics
  • ✘ Requires PC deployment

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, VICIdial offers an API.

VICIdial integrates with Hubspot, MailChimp, Zendesk, Salesforce, Zoho, VTiger, Insightly, and many more.

VICIdial supports English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese, and Japanese languages.

The VICIdial cost is none as it is an open-source software.

Typical users of VICIdial are healthcare, education, retail, financial services, telecommunications, manufacturing, media, technology, government, and professional services.

VICIdial provides support through phone and email.