VICIhost
VICIhost serves as a comprehensive solution for managing calls and emails, providing complete call center hosting capabilities that include handling inbound, ou...
VICIhost serves as a comprehensive solution for managing calls and emails, providing complete call center hosting capabilities that include handling inbound, ou...
Product Overview
VICIhost serves as a comprehensive solution for managing calls and emails, providing complete call center hosting capabilities that include handling inbound, outbound, and blended calls. Although the user interface could benefit from enhancements, it offers predictive dialing along with sophisticated reporting tools to facilitate successful campaign management.
Product Details
What Is VICIhost?
VICIhost is an innovative cloud platform designed for both inbound and outbound communications, facilitating blended call experiences. The service includes features such as real-time call recording, skills-based routing, and a web-based phone system for agents. Additionally, it supports multi-channel customer interactions via email and chat. The platform offers versatile agent management capabilities, including shift enforcement, queue prioritization, and customizable call dispositions. Security is a top priority, with robust data handling and high-level encryption, ensuring that businesses operate compliant and efficient contact centers on a global scale.
VICIhost Pricing
The pricing structure for VICIhost is as follows:
$1,000 initial server provisioning fee (includes the first month of hosting)
$500 server provisioning fee for each additional server (covers the first month of hosting)
$400 per server per month for hosting (following the first month) plus the cost of minutes
¢1.5 per minute for outbound calls and inbound toll calls
¢2.8 per minute for inbound toll-free calls
$2.50 per month per DID (Direct Inward Dial)
For a tailored VICIhost pricing plan that meets your business needs and budget, reach out to us.
Please note: Pricing is subject to change.
VICIhost Integrations
The VICIhost platform seamlessly integrates with numerous applications, including:
Zoho CRM software
Zendesk
WordPress
Vtiger CRM
TeamSupport software
SugarCRM software
Salesforce
Schedule a complimentary demo of VICIhost to discover more about its integration capabilities.
Who Is VICIhost For?
VICIhost is ideal for various types of businesses, including:
Call centers
Customer support departments
Is VICIhost Right For You?
This software is particularly beneficial for organizations looking to expand their contact center operations with options for remote agents and comprehensive call management. It features predictive dialing, blended call handling, and web-based agent interfaces that enhance multi-channel support. Furthermore, the platform provides real-time reporting, call recording capabilities, and effective queue management while ensuring secure data practices and adherence to regulations.
If you're still uncertain about whether VICIhost meets your needs, please contact our customer support team at info@softwareseekers.com for assistance.
Call Center Software Features
Pros
- ✔ Enables skills-based routing to assign calls to the most qualified agents
- ✔ Supports web-configurable ‘IVRs’ and voicemail boxes
- ✔ Allows remote agent login from any internet-connected computer
- ✔ Enhancesfull call recording with real-time monitoring
Cons
- ✘ The platform may offer limited offline functionality
- ✘ It may offer limited mobile app accessibility
Price
Professional
Custom
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