VICIhost

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Enhance your call center efficiency with VICIhost's inbound, outbound, and blended call handling, featuring predictive dialing and advanced reporting.

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Product Overview

VICIhost serves as a comprehensive solution for managing calls and emails, providing complete call center hosting capabilities that include handling inbound, outbound, and blended calls. Although the user interface could benefit from enhancements, it offers predictive dialing along with sophisticated reporting tools to facilitate successful campaign management.

Product Details

What Is VICIhost?

VICIhost is an innovative cloud platform designed for both inbound and outbound communications, facilitating blended call experiences. The service includes features such as real-time call recording, skills-based routing, and a web-based phone system for agents. Additionally, it supports multi-channel customer interactions via email and chat. The platform offers versatile agent management capabilities, including shift enforcement, queue prioritization, and customizable call dispositions. Security is a top priority, with robust data handling and high-level encryption, ensuring that businesses operate compliant and efficient contact centers on a global scale.

VICIhost Pricing

The pricing structure for VICIhost is as follows:

$1,000 initial server provisioning fee (includes the first month of hosting)
$500 server provisioning fee for each additional server (covers the first month of hosting)
$400 per server per month for hosting (following the first month) plus the cost of minutes
¢1.5 per minute for outbound calls and inbound toll calls
¢2.8 per minute for inbound toll-free calls
$2.50 per month per DID (Direct Inward Dial)

For a tailored VICIhost pricing plan that meets your business needs and budget, reach out to us.

Please note: Pricing is subject to change.

VICIhost Integrations

The VICIhost platform seamlessly integrates with numerous applications, including:

Zoho CRM software
Zendesk
WordPress
Vtiger CRM
TeamSupport software
SugarCRM software
Salesforce

Schedule a complimentary demo of VICIhost to discover more about its integration capabilities.

Who Is VICIhost For?

VICIhost is ideal for various types of businesses, including:

Call centers
Customer support departments

Is VICIhost Right For You?

This software is particularly beneficial for organizations looking to expand their contact center operations with options for remote agents and comprehensive call management. It features predictive dialing, blended call handling, and web-based agent interfaces that enhance multi-channel support. Furthermore, the platform provides real-time reporting, call recording capabilities, and effective queue management while ensuring secure data practices and adherence to regulations.

If you're still uncertain about whether VICIhost meets your needs, please contact our customer support team at info@softwareseekers.com for assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

check_circle Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

cancel Call Monitoring

cancel Case Management

cancel CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

check_circle Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

cancel Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

check_circle Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkEnables skills-based routing to assign calls to the most qualified agents

checkSupports web-configurable ‘IVRs’ and voicemail boxes

checkAllows remote agent login from any internet-connected computer

checkEnhancesfull call recording with real-time monitoring

Cons

closeThe platform may offer limited offline functionality

closeIt may offer limited mobile app accessibility

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Frequently Asked Questions

Yes, VICIhost does offer an API.

VICIhost offers support through email and phone number.

The typical users of VICIhost include businesses like call centers and customer support departments.

No, VICIhost does not offer a mobile app.

VICIhost software integrates with a wide range of apps, including Zoho CRM software, Zendesk, WordPress, Vtiger CRM, TeamSupport software, SugarCRM software, Salesforce, and more.

The vendor offers customized pricing plans according to different business needs. It requires $1,000 initial server provisioning fee (also covers the 1st month of hosting), a $500 server provisioning fee/additional server (covers the 1st month of hosting), $400/server/month hosting fee (after first month) plus cost of minutes, ¢1.5/minute for outbound calls as well as inbound toll calls, ¢2.8/minute for inbound toll-free calls, and $2.50/month/DID (Direct Inward Dial). Get a customized VICIhost cost breakdown for your business today.

VICIhost software supports English, Spanish, Greek, German, French, Italian, Polish, and more.

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