Video RTC

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Transform your contact center into a visual engagement hub with Video RTC, the high-performance platform bridging telephony and modern web-based video.

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Product Overview

Video RTC is an advanced Video Engagement Platform created by Interactive Powers, aimed at connecting traditional telephony with contemporary web-based video solutions. Despite some connectivity constraints, this platform serves as an intelligent gateway, enabling businesses to evolve their conventional contact centers into cutting-edge visual engagement centers.

Product Details

What Is Video RTC?

Video RTC is a robust software gateway designed for enterprises, enabling smooth Web-to-SIP video interactions. Unlike conventional meeting applications, Video RTC is tailored specifically for "omnichannel" contact centers. This allows video calls to be handled and directed in the same manner as traditional voice calls. The platform enables completely browser-based engagements, so customers can start a video session effortlessly with just one click from any device. Notable features include dual-stream recording, co-browsing, and document sharing, all while ensuring top-notch security through end-to-end encryption. By integrating with current SIP infrastructures such as Cisco, Avaya, or Asterisk, Video RTC empowers organizations to upgrade their communication systems without the need to overhaul their essential telephony setups.

Video RTC Pricing

Video RTC provides several pricing options:

RTC Basic: $69/port/month
RTC Pro: $99/port/month
RTC Plus: $149/port/month

Request a customized pricing quote for your business today!

Please note that prices may vary.

Video RTC Integrations

The software facilitates integration with a variety of systems and platforms, including:

Talkdesk
GoContact
Genesys
3CX
Five9
Vocalcom
Cisco

Check out the Video RTC demo to discover more about its integration capabilities.

Who Is Video RTC For?

Video RTC is designed for industries that require high-touch service and large enterprises, such as:

Retail banking and financial services
Healthcare and telemedicine
Insurance claims
Government and citizen services
Technical support
High-end retail

Is Video RTC Right For You?

If you aim to incorporate video calling directly into your customer journey instead of depending on external meeting invitations, Video RTC could be the ideal solution. It’s especially suitable for organizations that already utilize a SIP-based contact center and wish to introduce a "Video" channel that adheres to existing routing and recording protocols. However, if you are in search of a straightforward tool for internal team meetings, a standard cloud application might serve you better. For those needing GDPR-compliant, plugin-free video interactions that improve customer experiences, Video RTC stands out as a powerful, enterprise-grade option.

If you're still uncertain about the features of Video RTC, feel free to reach out to us at info@softwareseekers.com for more information.

Call Center Software Features

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Pros & Cons

Pros

checkBridges modern web calls with legacy phone systems

checkMandatory end-to-end encryption ensures maximum data security

checkAdvanced visual tools improve first contact resolution rates

Cons

closeInitial setup requires significant technical SIP integration expertise

closeExcessive features may overwhelm users who are new to the software

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Frequently Asked Questions

Video RTC price starts with RTC Basic at $69/port/month, RTC Pro at $99/port/month, and RTC Plus at $149/port/month. Get a detailed Video RTC cost breakdown tailored to your specific requirements.

Video RTC supports integration with a wide range of platforms, including Talkdesk, GoContact, Genesys, 3CX, Five9, Vocalcom and Cisco.

No, Video RTC does not offer a dedicated mobile app.

Video RTC offers support via 24/7 live online chat, dedicated phone support, and email ticketing.

Video RTC features are used by contact center agents, remote advisors, IT managers, and customer support teams across high-touch industries.

Yes, Video RTC offers an API.

Video RTC software primarily supports English and Spanish.

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