Vocalcom

star star star star star 0.0 (0 reviews) | Call Center Software · Auto Dialer Software

Transform your customer service into a profit center with Vocalcom's high-performance engagement platform and world-class predictive dialing.

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Product Overview

Vocalcom stands out as a robust customer engagement solution designed for businesses aiming to turn their customer service operations into a revenue-generating segment. Although new agents may need dedicated training to navigate the sophisticated features, this initial investment is easily justified by the platform's exceptional predictive dialing capabilities and its smooth integration across multiple channels.

Product Details

What Is Vocalcom?

Vocalcom is a comprehensive cloud contact center solution, featuring its notable Hermes360 platform. This platform is crafted to streamline all customer interactions, whether they occur via phone, email, SMS, or social messaging apps such as WhatsApp. It equips sales and service teams with essential tools to engage proactively with both customers and prospects, utilizing cutting-edge predictive dialing algorithms and intelligent IVR flows. With both cloud (AWS-based) and on-premise deployment options available, it provides organizations with the flexibility needed to accommodate different technological environments. The software effectively addresses the challenge of disjointed communication channels, allowing agents to offer a cohesive and tailored experience.

Vocalcom Pricing

Vocalcom presents the following plans:

Click2Start: $76/month
Business Plus: $115/month
Enterprise: $146/month

Request a customized pricing quote for Vocalcom tailored to your business today!

Note: The pricing information has been sourced from third-party websites and may change.

Vocalcom Integrations

The software seamlessly integrates with your existing CRM and business applications to enhance productivity. Schedule a demo of Vocalcom to explore these integrations in more depth.

Who Is Vocalcom For?

The Vocalcom software caters to a diverse array of industries and sectors, including:

Financial services and banking
Debt collection agencies
E-commerce and retail
Telemarketing and sales teams
Insurance providers
Outsourced Contact Centers (BPOs)
Healthcare and utilities

Is Vocalcom Right For You?

Vocalcom stands out as the optimal choice for enterprises seeking a powerful, AI-ready solution capable of handling high-volume outbound campaigns and intricate inbound inquiries. Its key feature is the Hermes360 predictive dialer, which employs advanced algorithms to enhance agent talk time while significantly minimizing idle periods. Trusted by numerous global clients, including industry giants like Disney and McDonald’s, Vocalcom has established itself as a reliable solution for organizations facing challenges with low contact rates and fragmented communication. It empowers your team to adopt a proactive approach, transforming every customer interaction into a chance for growth.

If you still have questions about Vocalcom's features, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

check_circle Call Recording

cancel Call Reporting

check_circle Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

cancel CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

check_circle Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

check_circle Call Transfer and Conferencing

check_circle Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

check_circle Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkBoosts contact rates with powerful predictive algorithms

checkUnified 360-degree view of the customer across all channels

checkHigh-security AWS cloud hosting and ISO 27001 certified

Cons

closeSoftware may lag a bit during peak hours

closeCall recording feature can be improved further as reported by some users

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Frequently Asked Questions

Vocalcom offers support via email, contact form and telephone.

Vocalcom software primarily supports English alongside French, Spanish and Portuguese.

Vocalcom price starts with Click2Start at $76/month, Business Plus at $115/month and Enterprise at $146/month. Get a detailed Vocalcom cost breakdown tailored to your specific requirements.

Yes, Vocalcom offers an API.

Vocalcom features are used by sales agents, customer support representatives, and contact center managers in mid-to-large size enterprises.

No, Vocalcom does not offer a dedicated mobile app.

The software integrates with CRMs and business applications to boost productivity.

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