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VoiceAnalytics

VoiceAnalytics offers a solution for automated quality monitoring by transcribing and scrutinizing each conversation within a contact center. While it may take...

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VoiceAnalytics offers a solution for automated quality monitoring by transcribing and scrutinizing each conversation within a contact center. While it may take...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

VoiceAnalytics offers a solution for automated quality monitoring by transcribing and scrutinizing each conversation within a contact center. While it may take some time for users to become proficient with the intricate reporting interface, its ability to detect sentiment successfully brings attention to instances of customer dissatisfaction. In general, this analytics engine significantly improves decision-making processes across the organization while keeping a record of every agent interaction.

Product Details

What Is VoiceAnalytics?

VoiceAnalytics represents a cutting-edge solution in Speech Analytics, crafted to convert contact center data into practical insights. This software employs precise transcription and sentiment analysis techniques, delivering a comprehensive perspective on customer interactions. By pinpointing emotional signals and trending keywords, organizations can notably decrease average handling times and enhance first-call resolution rates. It proves to be exceptionally beneficial for large enterprises focused on automating quality assurance and eliminating inconsistencies found in manual call audits.

VoiceAnalytics Pricing

The starting price for VoiceAnalytics is €22 per user each month. Additionally, you have the option to request a tailored pricing quote specifically for your business needs.

Note: The pricing information has been obtained from external sources and may change over time.

VoiceAnalytics Integrations

This software facilitates integration with various platforms, including:

  • Salesforce

  • HubSpot CRM software

  • Zendesk

  • Microsoft Dynamics

  • Genesys

  • Ringover

Consider watching a complimentary demo of VoiceAnalytics to delve deeper into its integration capabilities.

Who Is VoiceAnalytics For?

VoiceAnalytics is well-suited for numerous sectors, such as:

  • Telecommunications

  • Utilities

  • BPO call centers

  • Retail

  • Banking and financial services

Is VoiceAnalytics Right For You?

This platform is particularly advantageous for organizations that emphasize automated compliance and empowering their agents. Its remarkable real-time assistance feature offers agents immediate support to tackle complex challenges efficiently. With its AI-driven analytics, VoiceAnalytics guarantees scalability while maintaining strong GDPR compliance. This ensures that sensitive customer information remains secure across various global locations while enhancing overall performance in call centers.

If you're still uncertain about choosing VoiceAnalytics, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Provides language-independent emotion and sentiment detection
  • ✔ Real-time assistance reduces average call handling time
  • ✔ Highly accurate transcription supports multiple global languages

Cons

  • ✘ Initial data mapping needs dedicated administrative time
  • ✘ Notification settings may need fine-tuning initially

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The typical users of VoiceAnalytics features come from different industries, including telecommunications, utilities, BPO call centers, retail, and banking and financial services.

VoiceAnalytics provides support through email, phone, AI assistant, and general resources, such as articles and FAQs.

Yes, VoiceAnalytics offers an API.

No, VoiceAnalytics does not offer a standalone mobile app.

VoiceAnalytics software integrates with various third-party platforms, such as Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Genesys, and Ringover.

VoiceAnalytics is primary available in English, Spanish, Mandarin, Dutch, German, French, and several other global languages.

The VoiceAnalytics price starts at €22/user/month, as per third-party sources. Request a personalized VoiceAnalytics pricing quote for your business.