VoiceAnalytics

star star star star star 0.0 (0 reviews) | Call Center Software · Call Recording Software

Transform your contact center with VoiceAnalytics, automating quality monitoring and enhancing decision-making through insightful conversation analysis.

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Product Overview

VoiceAnalytics offers a solution for automated quality monitoring by transcribing and scrutinizing each conversation within a contact center. While it may take some time for users to become proficient with the intricate reporting interface, its ability to detect sentiment successfully brings attention to instances of customer dissatisfaction. In general, this analytics engine significantly improves decision-making processes across the organization while keeping a record of every agent interaction.

Product Details

What Is VoiceAnalytics?

VoiceAnalytics represents a cutting-edge solution in Speech Analytics, crafted to convert contact center data into practical insights. This software employs precise transcription and sentiment analysis techniques, delivering a comprehensive perspective on customer interactions. By pinpointing emotional signals and trending keywords, organizations can notably decrease average handling times and enhance first-call resolution rates. It proves to be exceptionally beneficial for large enterprises focused on automating quality assurance and eliminating inconsistencies found in manual call audits.

VoiceAnalytics Pricing

The starting price for VoiceAnalytics is €22 per user each month. Additionally, you have the option to request a tailored pricing quote specifically for your business needs.

Note: The pricing information has been obtained from external sources and may change over time.

VoiceAnalytics Integrations

This software facilitates integration with various platforms, including:

Salesforce
HubSpot CRM software
Zendesk
Microsoft Dynamics
Genesys
Ringover

Consider watching a complimentary demo of VoiceAnalytics to delve deeper into its integration capabilities.

Who Is VoiceAnalytics For?

VoiceAnalytics is well-suited for numerous sectors, such as:

Telecommunications
Utilities
BPO call centers
Retail
Banking and financial services

Is VoiceAnalytics Right For You?

This platform is particularly advantageous for organizations that emphasize automated compliance and empowering their agents. Its remarkable real-time assistance feature offers agents immediate support to tackle complex challenges efficiently. With its AI-driven analytics, VoiceAnalytics guarantees scalability while maintaining strong GDPR compliance. This ensures that sensitive customer information remains secure across various global locations while enhancing overall performance in call centers.

If you're still uncertain about choosing VoiceAnalytics, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

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cancel Call Recording

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cancel Knowledge Base

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cancel Case Management

check_circle CRM Integration

cancel Lead Management

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cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

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cancel Contact Management

cancel Predictive Dialing

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cancel Video Conferencing

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cancel Cloud-Based Calling (VoIP)

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cancel Customer Feedback Surveys

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cancel Sales Pipeline Management

cancel Compliance-focused Dialing

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cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

cancel Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkProvides language-independent emotion and sentiment detection

checkReal-time assistance reduces average call handling time

checkHighly accurate transcription supports multiple global languages

Cons

closeInitial data mapping needs dedicated administrative time

closeNotification settings may need fine-tuning initially

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Frequently Asked Questions

The typical users of VoiceAnalytics features come from different industries, including telecommunications, utilities, BPO call centers, retail, and banking and financial services.

VoiceAnalytics provides support through email, phone, AI assistant, and general resources, such as articles and FAQs.

Yes, VoiceAnalytics offers an API.

No, VoiceAnalytics does not offer a standalone mobile app.

VoiceAnalytics software integrates with various third-party platforms, such as Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Genesys, and Ringover.

VoiceAnalytics is primary available in English, Spanish, Mandarin, Dutch, German, French, and several other global languages.

The VoiceAnalytics price starts at €22/user/month, as per third-party sources. Request a personalized VoiceAnalytics pricing quote for your business.

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