VoiceBase

star star star star star 0.0 (0 reviews) | Call Center Software · Contact Center Software

Transform your contact center recordings into actionable insights with VoiceBase, enhancing compliance and customer experience management effortlessly.

Get Pricing play_circleWatch Demo

Product Overview

The software from VoiceBase converts intricate contact center recordings into valuable business intelligence, supporting compliance and enhancing customer experience management. Although some users report challenges with advanced queries, the platform stands out due to its accurate predictive analytics, robust PCI redaction capabilities, and insightful data for managing contemporary enterprise communications, making it an attractive option.

Product Details

What Is VoiceBase?

VoiceBase is an innovative solution powered by AI that specializes in speech analytics. It processes conversations with customers to derive valuable business insights. Utilizing sophisticated natural language processing, it transcribes calls and identifies intricate behavioral trends, including signs of customer churn or intent to purchase. By automating quality assurance and maintaining PCI compliance through redaction, this software aids businesses in minimizing risks while enhancing sales effectiveness. VoiceBase is tailored to accommodate contact centers that manage high volumes of calls.

VoiceBase Pricing

The pricing structure for VoiceBase is as follows:

Monthly - $250/month
Enterprise - Custom Pricing

Please note: Pricing may vary over time.

VoiceBase Integrations

This software seamlessly integrates with various systems and platforms, including:

Genesys
Tableau software
ThoughtSpot software
Voxbone
Twilio software

Schedule a complimentary demo of VoiceBase to discover more about its integration capabilities.

Who Is VoiceBase For?

VoiceBase caters to an extensive array of industries and sectors, such as:

Insurance
Telecommunications
Healthcare
Retail
Hospitality

Is VoiceBase Right For You?

If you're looking for a solution that transcends basic transcription to deliver profound, predictive insights regarding customer interactions, then VoiceBase is an excellent choice. Its notable feature of automatically redacting sensitive PCI information guarantees compliance for sectors dealing with financial data. Additionally, its predictive analytics can anticipate customer churn ahead of time. Having won the 2017 Edison Best New Product Award, VoiceBase is acknowledged for its innovative approach to harnessing voice data value. It is particularly beneficial for enterprises aiming to utilize their existing call data to boost revenue and enhance agent performance through automated scoring.

If you still have reservations about whether VoiceBase is the right fit for you, feel free to contact us at info@softwareseekers.com for expert guidance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

cancel Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

check_circle CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

check_circle Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

check_circle Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkPowerful API for developers

checkComprehensive predictive analytics capabilities

checkEffective PCI data redaction

Cons

closeOccasional transcription accuracy issues

closeCustom queries require technical skill

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with VoiceBase.

Frequently Asked Questions

The platform offers pricing plans that include a monthly subscription at $250/month, while enterprise pricing is available on a custom basis. You can also request a personalized VoiceBase price quote now.

The software integrates with multiple systems and platforms, including Tableau, Genesys, Twilio, ThoughtSpot, and Voxbone.

Yes, VoiceBase software provides an API.

No, it does not offer a mobile app.

The platform is primary available in English, Spanish, French, etc.

The software offers help articles and email support.

Businesses across various industries, including healthcare, telecommunications, retail, insurance, and hospitality, benefit from VoiceBase features.

Still deciding on VoiceBase?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

VoiceBase

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality