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VoiceBase

The software from VoiceBase converts intricate contact center recordings into valuable business intelligence, supporting compliance and enhancing customer exper...

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The software from VoiceBase converts intricate contact center recordings into valuable business intelligence, supporting compliance and enhancing customer exper...

Watch Demo Get Pricing
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Product Overview

The software from VoiceBase converts intricate contact center recordings into valuable business intelligence, supporting compliance and enhancing customer experience management. Although some users report challenges with advanced queries, the platform stands out due to its accurate predictive analytics, robust PCI redaction capabilities, and insightful data for managing contemporary enterprise communications, making it an attractive option.

Product Details

What Is VoiceBase?

VoiceBase is an innovative solution powered by AI that specializes in speech analytics. It processes conversations with customers to derive valuable business insights. Utilizing sophisticated natural language processing, it transcribes calls and identifies intricate behavioral trends, including signs of customer churn or intent to purchase. By automating quality assurance and maintaining PCI compliance through redaction, this software aids businesses in minimizing risks while enhancing sales effectiveness. VoiceBase is tailored to accommodate contact centers that manage high volumes of calls.

VoiceBase Pricing

The pricing structure for VoiceBase is as follows:

  • Monthly - $250/month

  • Enterprise - Custom Pricing

Contact us to receive a personalized quote for VoiceBase.

Please note: Pricing may vary over time.

VoiceBase Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Genesys

  • Tableau software

  • ThoughtSpot software

  • Voxbone

  • Twilio software

Schedule a complimentary demo of VoiceBase to discover more about its integration capabilities.

Who Is VoiceBase For?

VoiceBase caters to an extensive array of industries and sectors, such as:

  • Insurance

  • Telecommunications

  • Healthcare

  • Retail

  • Hospitality

Is VoiceBase Right For You?

If you're looking for a solution that transcends basic transcription to deliver profound, predictive insights regarding customer interactions, then VoiceBase is an excellent choice. Its notable feature of automatically redacting sensitive PCI information guarantees compliance for sectors dealing with financial data. Additionally, its predictive analytics can anticipate customer churn ahead of time. Having won the 2017 Edison Best New Product Award, VoiceBase is acknowledged for its innovative approach to harnessing voice data value. It is particularly beneficial for enterprises aiming to utilize their existing call data to boost revenue and enhance agent performance through automated scoring.

If you still have reservations about whether VoiceBase is the right fit for you, feel free to contact us at info@softwareseekers.com for expert guidance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✔ integration with help desk and support systems

Pros

  • ✔ Powerful API for developers
  • ✔ Comprehensive predictive analytics capabilities
  • ✔ Effective PCI data redaction

Cons

  • ✘ Occasional transcription accuracy issues
  • ✘ Custom queries require technical skill

Price

Professional

Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform offers pricing plans that include a monthly subscription at $250/month, while enterprise pricing is available on a custom basis. You can also request a personalized VoiceBase price quote now.

The software integrates with multiple systems and platforms, including Tableau, Genesys, Twilio, ThoughtSpot, and Voxbone.

Yes, VoiceBase software provides an API.

No, it does not offer a mobile app.

The platform is primary available in English, Spanish, French, etc.

The software offers help articles and email support.

Businesses across various industries, including healthcare, telecommunications, retail, insurance, and hospitality, benefit from VoiceBase features.