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Voicent

Voicent offers an all-encompassing solution for automating call center operations, enhancing lead interaction and streamlining workflows. Although response time...

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Voicent offers an all-encompassing solution for automating call center operations, enhancing lead interaction and streamlining workflows. Although response time...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Voicent offers an all-encompassing solution for automating call center operations, enhancing lead interaction and streamlining workflows. Although response times for customer support can fluctuate during busy periods, the platform’s powerful predictive dialing capabilities and built-in CRM make it a worthwhile investment. In summary, the advantages provided by Voicent position it as an attractive option for contemporary communication needs.

Product Details

What Is Voicent?

Voicent is a comprehensive communication platform that integrates voice, text, and email solutions tailored for businesses. With its robust features, including predictive dialers and IVR systems, it automates both customer outreach and handling of incoming inquiries. Organizations benefit from its integrated CRM, which helps in monitoring interactions and addresses the issue of scattered data. This flexible software is designed to empower small teams to perform at an enterprise level, facilitating smooth communication across various channels and enhancing overall efficiency while offering adaptable deployment methods.

Voicent Pricing

Voicent provides a free trial along with the following monthly subscription options:

  • Pay As You Go: $19 per agent per month

  • Starter Plan: $179 per month

  • Premium Plan: $549 per month

  • Enterprise Plan: $22,222 per month

Request a tailored Voicent pricing quote for your business today.

Note: The pricing may change.

Voicent Integrations

The Voicent platform allows integration with various systems and applications, including:

  • Zoho CRM software

  • SugarCRM software

  • Salesforce customer360

Watch the Voicent demo to discover more about its integration capabilities.

Who Is Voicent For?

Voicent serves a diverse array of industries and sectors, such as:

  • Healthcare and medical

  • Real estate agencies

  • Non-profit organizations

  • Government agencies

  • Debt collection services

  • Political campaigns

  • Telemarketing and sales

Is Voicent Right For You?

This platform is particularly suitable for businesses looking to enhance their communication strategies without incurring significant hardware costs. It is especially effective in specialized areas such as medical offices and political campaigns where automated reminders play a crucial role. With features like scalability and an intuitive interface, Voicent stands out as a dependable option for organizations striving for impactful customer interactions.

If you are still uncertain whether Voicent meets your needs, reach out to our customer support team at info@softwareseekers.com for more assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✔ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ The management tool allows monitoring of phone calls and whisper coaching in real time
  • ✔ The agent tool requires almost no training
  • ✔ Using the software can significantly increase sales when fully deployed

Cons

  • ✘ Some users have requested improvements in the interface
  • ✘ Might require initial training for better software adoption

Price

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Voicent offers support via an online contact form.

Yes, Voicent offers an API.

There is no information available about a Voicent mobile application.

Voicent is primarily available in English.

Voicent price includes a free trial along with several monthly pricing options to suit different business needs. Plans include Pay As You Go at $19 per agent per month, the Starter Plan at $179 per month, the Premium Plan at $549 per month, and an Enterprise Plan starting at $22,222 per month. You can request a personalized Voicent cost quote to find the best fit for their requirements.

Voicent is well-suited for a broad range of industries and sectors, including healthcare and medical services, real estate agencies, non-profit organizations, and government agencies. It is also commonly used by debt collection services, political campaigns, and telemarketing and sales teams to support large-scale outbound and inbound communication needs.

The Voicent software integrates with several popular CRM platforms to support sales and outreach workflows, including Zoho CRM, SugarCRM, and Salesforce.