VoIP Detective

star star star star star 0.0 (0 reviews) | Call Center Software · Call Tracking Software

Unlock actionable insights from your telephony data with VoIP Detective, the ultimate call reporting platform for Cisco and Webex ecosystems.

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Product Overview

VoIP Detective serves as a dedicated call reporting solution that converts unrefined telephony information into valuable insights tailored for Cisco and Webex environments. Although some technical support might be necessary, the platform's automated email reporting and extensive CUCM integration offer unmatched transparency. In summary, its accuracy positions it as an attractive option for managing communications.

Product Details

What Is VoIP Detective?

VoIP Detective is a powerful solution designed for call accounting and analytics, tailored specifically for organizations utilizing Cisco Unified Communications Manager, Webex, and Microsoft Teams. This software provides in-depth tracking of both incoming and outgoing calls, along with automated reports for teams, effectively removing the hassle of manual CDR analysis. It caters mainly to IT administrators and department heads who are tasked with overseeing call quality, evaluating employee performance, and managing telephony costs via a centralized and intuitive interface.

VoIP Detective Pricing

VoIP Detective has two distinct plans available for its users:

Lite Version: $0/one-time
Pro Version: $1,299/year

Request a custom price quote for your business today!

Please note: Pricing may change over time.

VoIP Detective Integrations

The vendor has not provided details regarding third-party integrations. To discover more about how VoIP Detective integrates with other systems, view the demo.

Who Is VoIP Detective For?

This software is well-suited for various industries and sectors, such as:

Healthcare services
Financial institutions
Government agencies
Educational facilities
Customer support centers
Enterprise IT departments
Legal firms

Is VoIP Detective Right For You?

If your organization finds the native complexity of Cisco CDR reporting challenging, then VoIP Detective is the ideal solution. It has received high praise for its straightforward deployment and dependability in technical settings, making it easier to troubleshoot issues and analyze network quality. This software is particularly beneficial for managers who require high-level visual representations of team call metrics without heavy administrative demands.

If you're still uncertain whether VoIP Detective meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Call Center Software Features

cancel IVR

cancel Live Chat

cancel IVR System

cancel Call Routing

cancel CRM Software

cancel IVR Software

cancel VoIP Calling

cancel Call Blocking

cancel Client Portal

cancel Mobile Access

cancel Phone Support

cancel Time Tracking

cancel VoIP Software

cancel Call Recording

cancel Call Reporting

cancel Call Scripting

cancel Knowledge Base

cancel Call Forwarding

check_circle Call Monitoring

cancel Case Management

cancel CRM Integration

cancel Lead Management

cancel Task Management

cancel Agent Scheduling

cancel Canned Responses

cancel Email Management

cancel Sales Automation

cancel Speech Analytics

cancel Trust Accounting

cancel Activity Tracking

cancel Billing & Invoicing

cancel Conversational AI

cancel Ticket Management

cancel Cloud‑Based Calling

cancel Contact Management

cancel Predictive Dialing

cancel Real‑Time Dashboard

cancel Telephony Software

cancel Video Conferencing

cancel Cloud-Based Calling

cancel Cloud PBX Telephony

cancel Collaboration Tools

cancel Document Management

cancel Omnichannel Support

cancel Predictive Dialling

check_circle Real-Time Dashboard

cancel Auto Dialer Software

cancel Call Center Software

cancel Cloud Contact Center

cancel Reporting Dashboards

cancel Client Management (CRM)

cancel Call Center Management

cancel Call Tracking Software

cancel Analytics And Reporting

cancel Call Recording Software

cancel Contact Center Software

cancel Reporting and Analytics

cancel SF Call Center Software

cancel Call Analytics & Reporting

cancel Cloud-Based Calling (VoIP)

cancel Cloud Telephony Software

cancel Call Recording & Monitoring

cancel Customer Feedback Surveys

cancel Customer Support Software

cancel Omnichannel Communication

cancel Real-time Call Monitoring

cancel Sales Pipeline Management

cancel Compliance-focused Dialing

cancel Integration with Help Desk

cancel Interactive Voice Response

cancel Predictive Dialer Software

check_circle Call Reporting And Analytics

cancel Compliance & Security Features

cancel Gamified Performance Tracking

cancel nteractive Voice Response (IVR)

cancel Call Transfer and Conferencing

cancel Interactive Voice Response (IVR)

cancel Agent Scheduling And Management

cancel Automated Responses And Chatbots

cancel Call Forwarding and Call Routing

cancel Call Routing Cloud-Based Calling

cancel Voicemail And Callback Management

cancel Customer Relationship Management (CRM)

cancel CRM Integration (via custom integrations)

cancel Integration Wth Help Desk And Support Systems

check_circle Integration With Help Desk And Support Systems

Pros & Cons

Pros

checkEffortless setup of on-premises server environment

checkStreamlined user administration and extension transfers

checkHighly reliable automated email report delivery

Cons

closeDoes not retrieve CUCM naming conventions

closeIssues regarding active directory synchronization functionality

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Frequently Asked Questions

No, VoIP Detective does not offer an API.

VoIP Detective offers a free Lite version and a Pro version for $1,299 per year. Get a detailed VoIP Detective cost breakdown tailored to your specific requirements.

Typical users include healthcare, finance, government, education, customer support, enterprise IT, and legal sectors.

Information about third-party integrations has not been specified by the vendor.

The platform supports multiple languages.

No, VoIP Detective does not offer a dedicated mobile app.

VoIP Detective offers expert support via ticket system.

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