VoIP Detective
VoIP Detective serves as a dedicated call reporting solution that converts unrefined telephony information into valuable insights tailored for Cisco and Webex e...
VoIP Detective serves as a dedicated call reporting solution that converts unrefined telephony information into valuable insights tailored for Cisco and Webex e...
Product Overview
VoIP Detective serves as a dedicated call reporting solution that converts unrefined telephony information into valuable insights tailored for Cisco and Webex environments. Although some technical support might be necessary, the platform's automated email reporting and extensive CUCM integration offer unmatched transparency. In summary, its accuracy positions it as an attractive option for managing communications.
Product Details
What Is VoIP Detective?
VoIP Detective is a powerful solution designed for call accounting and analytics, tailored specifically for organizations utilizing Cisco Unified Communications Manager, Webex, and Microsoft Teams. This software provides in-depth tracking of both incoming and outgoing calls, along with automated reports for teams, effectively removing the hassle of manual CDR analysis. It caters mainly to IT administrators and department heads who are tasked with overseeing call quality, evaluating employee performance, and managing telephony costs via a centralized and intuitive interface.
VoIP Detective Pricing
VoIP Detective has two distinct plans available for its users:
Lite Version: $0/one-time
Pro Version: $1,299/year
Request a custom price quote for your business today!
Please note: Pricing may change over time.
VoIP Detective Integrations
The vendor has not provided details regarding third-party integrations. To discover more about how VoIP Detective integrates with other systems, view the demo.
Who Is VoIP Detective For?
This software is well-suited for various industries and sectors, such as:
Healthcare services
Financial institutions
Government agencies
Educational facilities
Customer support centers
Enterprise IT departments
Legal firms
Is VoIP Detective Right For You?
If your organization finds the native complexity of Cisco CDR reporting challenging, then VoIP Detective is the ideal solution. It has received high praise for its straightforward deployment and dependability in technical settings, making it easier to troubleshoot issues and analyze network quality. This software is particularly beneficial for managers who require high-level visual representations of team call metrics without heavy administrative demands.
If you're still uncertain whether VoIP Detective meets your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.
Call Center Software Features
Pros
- ✔ Effortless setup of on-premises server environment
- ✔ Streamlined user administration and extension transfers
- ✔ Highly reliable automated email report delivery
Cons
- ✘ Does not retrieve CUCM naming conventions
- ✘ Issues regarding active directory synchronization functionality
Price
Professional
Custom
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