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Voxjar

Voxjar is a platform driven by artificial intelligence, designed to streamline the assessment of customer interactions on a large scale. The substantial amount...

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Voxjar is a platform driven by artificial intelligence, designed to streamline the assessment of customer interactions on a large scale. The substantial amount...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Voxjar is a platform driven by artificial intelligence, designed to streamline the assessment of customer interactions on a large scale. The substantial amount of data produced necessitates continuous monitoring to uncover valuable insights. However, this capability allows teams to evaluate each call effectively, enhancing consistency, performance, and overall customer satisfaction.

Product Details

What Is Voxjar?

Voxjar represents a cutting-edge productivity platform that harnesses the power of artificial intelligence to revolutionize the traditional quality assurance processes in call centers. By employing advanced language models, this platform goes beyond outdated methods of monitoring that rely on spreadsheets; it automatically assesses every customer interaction. With Voxjar, managers can create tailored scorecards for the AI to examine aspects such as sentiment, compliance verification, and to deliver unbiased feedback. This evolution from random sampling to thorough oversight enables teams to uncover significant behavioral patterns and coaching possibilities, ultimately enhancing customer satisfaction and ensuring a more uniform service experience.

Voxjar Pricing

The pricing for Voxjar begins at $0, which includes 120 AI credits. Additionally, various add-ons are available.

Request a customized Voxjar price quote tailored for your business today!

Note: Pricing may vary.

Voxjar Integrations

Voxjar seamlessly integrates with several software solutions, including:

  • Nice inContact

  • RingCentral

  • Convoso

  • Google Cloud Storage

  • AWS S3

Request a complimentary Voxjar demo to discover more about its integration capabilities.

Who Is Voxjar For?

This platform is particularly well-suited for the following sectors:

  • Quality assurance

  • Sales leadership

  • Compliance

  • Contact center operations

Is Voxjar Right For You?

If your organization seeks to gain complete insight into customer interactions without expanding your quality assurance team, then Voxjar is an excellent option. Its unique capability lies in deploying artificial intelligence that comprehends user-friendly scoring systems, making it an essential tool for businesses that value objective data and wish to automate mundane administrative tasks, allowing them to concentrate on agent development.

If you still have questions about Voxjar, feel free to reach out to our support team at info@softwareseekers.com for further assistance.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✘ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✘ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✔ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✘ omnichannel support
✘ predictive dialling
✘ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✘ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ Automated insights significantly improve team coaching and development
  • ✔ Centralized oversight ensures high data integrity across interaction logs
  • ✔ Seamless connectivity unifies customer data from diverse storage sources

Cons

  • ✘ Analyzing massive call volumes requires stable high speed internet access
  • ✘ Development of custom logic demands dedicated technical oversight

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Voxjar software offers an API.

The platform interface is in English, but the underlying artificial intelligence models are capable of transcribing and evaluating call recordings in dozens of global languages for international contact center operations.

Voxjar is ideal for quality assurance, sales leadership, compliance, and contact center operations.

Voxjar provides a comprehensive online knowledge base, technical documentation, and email-based assistance to help users set up their scorecards and integrate their telephony systems effectively.

Voxjar does not offer a mobile app.

Voxjar pricing starts at $0 with 120 AI credits, with additional add-ons available. You can request a personalized Voxjar cost quote for your business today.

Voxjar integrates with Nice inContact, RingCentral, Convoso, Google Cloud Storage, and AWS S3.