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XCALLY

XCALLY is a sophisticated contact center solution designed to enhance customer service with its robust functionalities. It includes features such as outbound di...

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XCALLY is a sophisticated contact center solution designed to enhance customer service with its robust functionalities. It includes features such as outbound di...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

XCALLY is a sophisticated contact center solution designed to enhance customer service with its robust functionalities. It includes features such as outbound dialing, IVR design, CRM integrations, real-time analytics, and automation capabilities. While it has some limitations regarding backups, these are balanced by its straightforward installation and configuration process. Recognized worldwide, XCALLY enhances business agility by significantly improving the efficiency of customer service operations.

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Product Details

What Is XCALLY?

Overview

XCALLY is a sophisticated software solution tailored for contact centers. This platform enhances customer service efficiency across various sectors, including healthcare, financial services, business process outsourcing (BPO), and appointment scheduling. It boasts capabilities such as outbound dialing, interactive voice response (IVR) design, customer relationship management (CRM), real-time analytics, and automation. By facilitating seamless business workflows, it boosts operational efficiency and elevates customer satisfaction levels. XCALLY operates on a global scale, empowering organizations to enhance their service quality.

XCALLY Pricing

The official website does not provide specific pricing details for XCALLY. You can request pricing estimates based on your unique business needs.

XCALLY Integrations

XCALLY can connect with a variety of applications, including:

  • Hubspot

  • Zoho

  • Salesforce

  • Freshdesk

  • Microsoft Dynamics 365

  • Amazon Lex

  • Tilde

  • Twilio

Explore the free XCALLY demo to discover more about its integration capabilities.

Who Is XCALLY For?

XCALLY caters to multiple industries, such as:

  • Service booking

  • Healthcare

  • BPO

  • Financial services

  • E-commerce

Is XCALLY Right For You?

As a flexible contact center solution, XCALLY is applicable in fields like telemarketing, customer support, healthcare, financial services, and public administration. It has a worldwide presence and provides features such as outbound dialing, IVR design, CRM integration, real-time analytics, and automation.

If you're still pondering whether XCALLY fits your needs, reach out to us at info@softwareseekers.com for expert guidance from our team.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✔ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✔ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✔ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✔ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

Pros

  • ✔ User-friendly interface
  • ✔ Easy installation and configuration
  • ✔ Customizable software settings
  • ✔ Real-time modifications

Cons

  • ✘ Occasional upgradation required
  • ✘ Reporting tools could be improved, according to some software users
  • ✘ Backup limitations

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, XCALLY offers an API.

XCALLY integrates with Salesforce, Zoho, Hubspot, Tilde, Twilio, Freshdesk, Amazon Lex, and Microsoft Dynamics 365.

XCALLY supports English and Italian languages.

The XCALLY cost is unavailable on its website. Get a customized XCALLY price estimate tailored for your business.

Typical users of XCALLY are those in the healthcare, financial services, BPO, and service booking industries.

XCALLY provides phone, live chat, and email support.