XSELL
Boost your contact center performance with XSELL's AI-powered coaching, delivering real-time insights from top performers across all interactions.
XSELL offers coaching for agents driven by artificial intelligence, aimed at boosting the effectiveness of contact centers. It analyzes effective tactics used by leading performers and shares these insights in real-time across various communication channels including voice, chat, and digital interactions. Although it may not always provide uniform support, this platform caters to Fortune 50 healthcare companies and seamlessly integrates with prominent telephony systems without necessitating technology replacements.
What Is XSELL Software?
XSELL software serves as an AI-driven conversational intelligence platform aimed at enhancing the performance of contact center agents by providing real-time coaching during customer interactions. This innovative solution tackles the challenge of fostering the behaviors of top-performing agents across all teams within a contact center.
The software evaluates past customer conversations to uncover effective communication techniques, strategies, and language employed by the best agents. It then converts these findings into a tailored eXpert Language Model specific to each organization. XSELL functions as an additional layer on top of existing contact center technologies, seamlessly supporting voice, chat, SMS, and digital communication channels without necessitating any system overhauls.
XSELL Pricing
The pricing for XSELL is tailored to meet the unique needs of each organization, taking into account factors such as the size of the contact center and the scope of implementation. For a personalized quote regarding XSELL costs for your business, please make a request.
Please note that pricing is subject to change.
XSELL Integrations
This software is compatible with various telephony systems and platforms, including:
Five9 software
Genesys
NICE
Amazon Connect software
Avaya
TalkDesk
To explore more about its integration capabilities, be sure to watch the XSELL demo.
Who Is XSELL For?
XSELL is suitable for an array of industries and sectors, such as:
Medicare advantage organizations
Healthcare plans
Insurance brokers
Senior medical services
Health risk assessment providers
Contact centers
Customer service operations
Is XSELL Right For You?
If you are looking for ways to optimize your contact center by scaling the strategies of top performers across your agent team without overhauling existing technology, XSELL offers enterprise-ready solutions that have proven results. The vendor claims average handle-time reductions ranging from 5-15%.
With HITRUST i1 certification ensuring compliance with data protection standards and a technology-agnostic structure that allows for 90-day implementations, this platform is designed to support organizations operating at scale. Trusted by reputable companies such as WellBe Senior Medical, Elevance Health, HCSC, and CPF Living Communities, XSELL stands out in the market.
If you're still uncertain whether XSELL is the right choice for you, feel free to reach out to our customer support team at info@softwareseekers.com for further assistance.