Ziwo

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Transform customer interactions with Ziwo, the cloud-based contact center platform that connects you via voice, WhatsApp, SMS, and more.

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Product Overview

Ziwo stands out as a premier cloud-driven contact center and customer experience (CX) solution. It enables businesses to engage with their clients through various channels, including voice, WhatsApp, SMS, and others. Concentrating primarily on the GCC area, Ziwo offers adaptable, secure, and straightforward integration options designed for contemporary enterprises.

Product Details

What Is Ziwo?

Ziwo is a cloud-based, omnichannel contact center and customer experience platform that consolidates voice, WhatsApp, SMS, and additional communication channels into a single interface. It holds ISO 27001 certification and adheres to the General Data Protection Regulation (GDPR) along with local data regulations. Additionally, the platform is CST-licensed in Saudi Arabia and is subject to regular third-party security evaluations. This positions it as an excellent option for companies seeking a secure and scalable solution to boost customer engagement and satisfaction.

What Is Ziwo Best For?

The platform is notable for its 'Unified Communication' strategy. In contrast to conventional customer experience software, Ziwo integrates customer interactions across various channels, such as voice, WhatsApp, and SMS. This approach saves time and reduces errors since agents do not need to switch between platforms to access the complete context and details related to a particular ticket or customer.

Ziwo Pricing

The provider presents three pricing tiers tailored to meet diverse business requirements. These plans are billed on a quarterly basis:

Cloud Business Phone System - $40/user/month (minimum of 3 users)
Cloud Contact Center - $109/user/month
Enterprise - Custom pricing available

If you need a customized Ziwo pricing plan, feel free to reach out.

Please note that pricing may vary.

Ziwo Integrations

The software connects with various applications, including:

Freshchat
Bitrix 24
Intercom
HubSpot CRM Software
Zendesk Suite
Foodics

Schedule a complimentary Ziwo demo to explore its features more comprehensively.

Who Is Ziwo For?

This software is suitable for various teams and businesses across multiple sectors, such as:

Customer support centers
Sales teams
Marketing campaigns
Finance teams
Healthcare professionals
Travel agents

Is Ziwo Right For You?

If your organization operates in the Middle East and seeks a solution that centralizes customer communications while providing AI-driven features, then Ziwo could be the perfect fit. Its user-friendly design, quick deployment, and robust CRM integrations make it suitable for both small startups and larger enterprises.

If you remain uncertain about whether Ziwo is the best option for your business, please get in touch with us at info@softwareseekers.com to speak with one of our consultants who can assist you in making an informed choice.

Call Center Software Features

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Frequently Asked Questions

Yes, it offers an API.

It supports multiple languages, including English, French, and Arabic.

The platform offers mobile apps for both iOS and Android.

The vendor offers three pricing plans, which are billed quarterly, including Cloud Business Phone System at $40/user/month (minimum 3 users), Cloud Contact Center at $109/user/month, and Enterprise at custom pricing. Contact us for a personalized Ziwo cost quotation.

Typical users of Ziwo include marketing teams, sales teams, and customer support teams.

Customers can contact Ziwo via call, chat, or by submitting a support form.

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