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Ziwo

Ziwo stands out as a premier cloud-driven contact center and customer experience (CX) solution. It enables businesses to engage with their clients through vario...

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Ziwo stands out as a premier cloud-driven contact center and customer experience (CX) solution. It enables businesses to engage with their clients through vario...

Watch Demo Get Pricing
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Product Overview

Ziwo stands out as a premier cloud-driven contact center and customer experience (CX) solution. It enables businesses to engage with their clients through various channels, including voice, WhatsApp, SMS, and others. Concentrating primarily on the GCC area, Ziwo offers adaptable, secure, and straightforward integration options designed for contemporary enterprises.

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Product Details

What Is Ziwo?

Ziwo is a cloud-based, omnichannel contact center and customer experience platform that consolidates voice, WhatsApp, SMS, and additional communication channels into a single interface. It holds ISO 27001 certification and adheres to the General Data Protection Regulation (GDPR) along with local data regulations. Additionally, the platform is CST-licensed in Saudi Arabia and is subject to regular third-party security evaluations. This positions it as an excellent option for companies seeking a secure and scalable solution to boost customer engagement and satisfaction.

What Is Ziwo Best For?

The platform is notable for its 'Unified Communication' strategy. In contrast to conventional customer experience software, Ziwo integrates customer interactions across various channels, such as voice, WhatsApp, and SMS. This approach saves time and reduces errors since agents do not need to switch between platforms to access the complete context and details related to a particular ticket or customer.

Ziwo Pricing

The provider presents three pricing tiers tailored to meet diverse business requirements. These plans are billed on a quarterly basis:

  • Cloud Business Phone System - $40/user/month (minimum of 3 users)

  • Cloud Contact Center - $109/user/month

  • Enterprise - Custom pricing available

If you need a customized Ziwo pricing plan, feel free to reach out.

Please note that pricing may vary.

Ziwo Integrations

The software connects with various applications, including:

  • Freshchat

  • Bitrix 24

  • Intercom

  • HubSpot CRM Software

  • Zendesk Suite

  • Foodics

Schedule a complimentary Ziwo demo to explore its features more comprehensively.

Who Is Ziwo For?

This software is suitable for various teams and businesses across multiple sectors, such as:

  • Customer support centers

  • Sales teams

  • Marketing campaigns

  • Finance teams

  • Healthcare professionals

  • Travel agents

Is Ziwo Right For You?

If your organization operates in the Middle East and seeks a solution that centralizes customer communications while providing AI-driven features, then Ziwo could be the perfect fit. Its user-friendly design, quick deployment, and robust CRM integrations make it suitable for both small startups and larger enterprises.

If you remain uncertain about whether Ziwo is the best option for your business, please get in touch with us at info@softwareseekers.com to speak with one of our consultants who can assist you in making an informed choice.

Call Center Software Features

✘ ivr
✘ live chat
✘ ivr system
✘ call routing
✘ crm software
✘ ivr software
✘ voip calling
✘ call blocking
✘ client portal
✘ mobile access
✘ phone support
✘ time tracking
✘ voip software
✘ call recording
✘ call reporting
✔ call scripting
✘ knowledge base
✘ call forwarding
✘ call monitoring
✘ case management
✔ crm integration
✘ lead management
✘ task management
✘ agent scheduling
✘ canned responses
✘ email management
✘ sales automation
✘ speech analytics
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ conversational ai
✘ ticket management
✘ cloudbased calling
✘ contact management
✘ predictive dialing
✘ realtime dashboard
✘ telephony software
✘ video conferencing
✘ cloud based calling
✘ cloud pbx telephony
✘ collaboration tools
✘ document management
✔ omnichannel support
✘ predictive dialling
✔ real time dashboard
✘ auto dialer software
✘ call center software
✘ cloud contact center
✘ reporting dashboards
✘ client management crm
✘ call center management
✘ call tracking software
✘ analytics and reporting
✘ call recording software
✘ contact center software
✘ reporting and analytics
✘ sf call center software
✘ call analytics reporting
✘ cloud based calling voip
✘ cloud telephony software
✘ call recording monitoring
✘ customer feedback surveys
✘ customer support software
✘ omnichannel communication
✘ real time call monitoring
✘ sales pipeline management
✘ compliance focused dialing
✘ integration with help desk
✘ interactive voice response
✘ predictive dialer software
✔ call reporting and analytics
✘ compliance security features
✘ gamified performance tracking
✘ nteractive voice response ivr
✘ call transfer and conferencing
✔ interactive voice response ivr
✘ agent scheduling and management
✘ automated responses and chatbots
✘ call forwarding and call routing
✘ call routing cloud based calling
✘ voicemail and callback management
✘ customer relationship management crm
✘ crm integration via custom integrations
✘ integration wth help desk and support systems
✘ integration with help desk and support systems

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, it offers an API.

It supports multiple languages, including English, French, and Arabic.

The platform offers mobile apps for both iOS and Android.

The vendor offers three pricing plans, which are billed quarterly, including Cloud Business Phone System at $40/user/month (minimum 3 users), Cloud Contact Center at $109/user/month, and Enterprise at custom pricing. Contact us for a personalized Ziwo cost quotation.

Typical users of Ziwo include marketing teams, sales teams, and customer support teams.

Customers can contact Ziwo via call, chat, or by submitting a support form.