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Qiscus

Qiscus provides a comprehensive platform that facilitates the management of customer interactions across various channels, including WhatsApp, email, and live c...

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Qiscus provides a comprehensive platform that facilitates the management of customer interactions across various channels, including WhatsApp, email, and live c...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Qiscus provides a comprehensive platform that facilitates the management of customer interactions across various channels, including WhatsApp, email, and live chat. Setting it up initially may take some time, particularly for teams lacking technical assistance. Nevertheless, its automation features and unified messaging system prove to be efficient in enhancing communication and speeding up response times.

Product Details

What Is Qiscus?

Qiscus is an advanced cloud-based platform designed for managing conversations across multiple channels, specifically tailored for teams in industries such as banking and telecommunications. It caters to mid-sized and larger enterprises by bringing together communications from WhatsApp, Instagram, live chat, and various marketplaces into a single dashboard. Rather than switching between different applications, customer support and sales teams utilize Qiscus to monitor leads, exchange information, and handle a large number of inquiries—all in real-time. This platform addresses frequent challenges like disjointed messaging, delayed responses, and the complexities of scaling chat operations.

Qiscus Pricing

The company provides eight distinct pricing packages for Qiscus:

  • Omnichannel:

    • Startup: $115/month

    • Grow: $270/month

    • Enterprise: Custom pricing

  • WhatsApp API Only:

    • Marketing Conversation: Meta pricing + $0.0045/message

    • Utility Conversation: Meta pricing + $0.0025/message

    • Service Conversation: Free

    • Authentication Conversation: Custom pricing

  • WhatsApp Call:

    • Inbound: Free

    • Outbound: $0.0278/minute

For plans involving ChatBot, CRM, Helpdesk, In-app Chat SDK, and Call Centre services, customized quotes are available. The final pricing will be influenced by the specific needs and type of your organization. You can request a tailored quote from Qiscus to find the plan that best fits your requirements.

Please note that prices may vary.

Qiscus Integrations

The Qiscus software integrates smoothly with various applications, including:

  • Zendesk

  • Salesforce

  • Teams

  • Slack software

  • Shopify software

  • Mailchimp software

  • Play Store

You can view a free demo of Qiscus to explore its integration capabilities further.

Who Is Qiscus For?

This software is crafted for medium to large organizations spanning multiple sectors such as:

  • Banking

  • Retail

  • Healthcare

  • Fishery

  • IT

  • Nonprofits

Is Qiscus Right For You?

The Qiscus platform enables businesses to respond more swiftly, manage a high volume of customer interactions in one centralized location, and ensure consistent communication across various channels. It fosters improved team collaboration, minimizes response errors, and boosts customer satisfaction. Its adaptable framework makes it an ideal choice for growing teams that require support, sales, or engagement at scale.

If you're still uncertain whether Qiscus meets your needs, our support team is ready to assist you at info@softwareseekers.com to help you make the right choice for your business.

CRM Software Features

✘ security
✘ training
✘ dashboard
✘ invoicing
✘ reporting
✘ timeclock
✘ mobile app
✔ mobile crm
✘ purchasing
✘ online help
✘ ai analytics
✘ audit trails
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✘ integrations
✘ lead routing
✘ sales orders
✘ client portal
✘ hr compliance
✘ insurance crm
✘ time tracking
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✘ mobile crm app
✘ sales pipeline
✘ sales tracking
✘ tax management
✘ budget tracking
✘ case management
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✘ deployment type
✘ email marketing
✘ lead generation
✔ lead management
✘ market position
✘ task management
✘ accounts payable
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✘ crm for startups
✘ customer support
✘ distribution crm
✘ donor management
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✘ crm for b2b sales
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✘ donation tracking
✘ email integration
✘ fundraising tools
✘ project templates
✘ sales forecasting
✘ vendor management
✘ activity dashboard
✔ contact management
✘ content management
✘ crm for healthcare
✘ crm for nonprofits
✘ financial tracking
✘ hotel crm software
✘ invoice management
✘ payment processing
✘ payroll processing
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✘ route optimization
✘ accounts receivable
✘ alertsnotifications
✘ analytics reporting
✘ automated workflows
✘ bank reconciliation
✘ campaign management
✘ collaboration tools
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✘ crm for consultants
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✘ customer management
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✘ customer segmentation
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✔ multi channel support
✘ productivity tracking
✘ safety and compliance
✘ crm for digital agency
✘ crm for small business
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✘ multi currency support
✔ opportunity management
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✔ analytics and reporting
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✘ crm for media companies
✘ customer servicesupport
✘ customizable dashboards
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✘ registration management
✘ reporting and analytics
✔ sales pipeline tracking
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✘ social media management
✘ alerts and notifications
✘ communication management
✘ crm for event management
✘ crm for insurance agents
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✘ crm for rental companies
✘ customer service support
✔ deal pipeline management
✘ multi channel management
✘ omnichannel crm software
✘ social media integration
✘ task activity management
✘ training and development
✘ automated purchase orders
✘ budgeting and forecasting
✘ crm for equipment dealers
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✘ crm for service providers
✘ customer service software
✘ customizable hr workflows
✘ email integration implied
✘ mobile crm mobile crm app
✘ sales pipeline management
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✘ crm for content management
✘ crm for financial advisors
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✘ customer engagement platform
✘ employee database management
✘ task and activity management
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✘ time and attendance tracking
✘ crm for professional services
✘ customer feedback and surveys
✘ investorcustomer segmentation
✘ crm for manufacturing business
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✘ crm for real estate wholesalers
✔ customer communication tracking
✘ employee information management
✘ project planning and scheduling
✘ sales force automation software
✘ sales forecasting via analytics
✘ appointment managementscheduling
✘ crm for digital marketing agency
✘ crm for membership organizations
✘ delivery planning and scheduling
✘ integration with marketing tools
✘ integration with thirdparty apps
✘ mobile crm implied mobile access
✘ crm software for accounting firms
✘ email integration email marketing
✘ integration with third party apps
✘ cloud based crm for small business
✘ mobile crm analytics and reporting
✘ recruitment and applicant tracking
✘ task management alertsnotifications
✘ customer relationship management crm
✘ opportunity deal pipeline management
✘ workflow automationautomated workflows
✘ sales pipeline deal pipeline management
✘ workflow automation automated workflows
✘ social media integration via integration
✘ sales forecasting pipeline value tracking
✘ crm for offices and public administrations
✘ multi channel support email sms whatsapp chat
✘ analytics and reportingreporting and analytics
✘ analytics and reporting reporting and analytics
✘ casesupport ticketing customer support ticketing
✘ deal pipeline management sales pipeline tracking
✘ social media integration lead capture from social channels

Pros

  • ✔ Fast and responsive support team
  • ✔ Userfriendly and intuitive dashboard
  • ✔ Reliable performance under heavy loads, according to software users

Cons

  • ✘ Bot responses sometimes misroute queries
  • ✘ Occasional server downtime occurs

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Qiscus offers an API.

Qiscus offers contact forms, FAQs and knowledge base.

Qiscus integrates with Slack, Teams, Mailchimp, and many others.

Qiscus offers eight pricing packages tailored to different needs. Omnichannel plans start at $115/month for Startup, $270/month for Grow, and custom pricing for Enterprise. WhatsApp API plans are billed per message, with marketing at $0.0045, utility at $0.0025, Service Conversation free, and Authentication Conversation at custom rates. WhatsApp Call charges include free inbound calls and $0.0278/minute for outbound. Request a custom Qiscus cost estimate for ChatBot, CRM, Helpdesk, In-app Chat SDK, and Call Centre solutions.

Yes, Qiscus has a mobile app for both Android and iOS.

Qiscus is used by retail, banking, IT, fishery and several other industries.

Qiscus supports English and Indonesian language.