Caremerge
Enhance resident engagement and streamline communication with Caremerge, the senior living platform designed for caregivers and community staff.
Key Insights
Derived from customer feedback, Caremerge serves as a communication and engagement platform tailored for senior living. It is utilized by community staff, caregivers, and administrators. Many users appreciate its interactive features that significantly boost resident involvement; however, a few have mentioned facing challenges during the initial training and implementation phases. Recently, the company has launched revamped mobile applications via Go Icon to enhance usability and accessibility for both residents and staff.
Our Assessment
Caremerge proves to be a valuable choice for senior living facilities needing organized documentation and engagement processes across various care environments. While smaller communities might find its pricing and setup costs challenging to rationalize, larger organizations could see substantial long-term benefits from its adaptable and modular design. We suggest it for those organizations that place a high emphasis on engaging residents and their families, along with streamlined community coordination.
What Is Caremerge?
Caremerge is a cloud-based electronic health record (EHR) and engagement solution tailored specifically for the senior living sector. Its primary features encompass family coordination, chronic care management, and community engagement. With Caremerge, healthcare professionals can efficiently oversee patient assessments through an assessment calendar and tools for tracking care tasks.
Additional functionalities include smart medication order management, pharmacy integrations, real-time notifications, and more, all aimed at ensuring thorough care coordination.
Following VoiceFriend's acquisition of Caremerge’s engagement division in 2022, the integrated engagement platform was renamed Go Icon, while Caremerge’s clinical solutions remain operational independently.
What Is Caremerge Best Known For?
The standout feature of Caremerge EHR is its highly customizable interface, which allows users to easily adjust communications to meet the specific needs of residents, staff, and families. This intuitive platform enhances operational efficiency by reducing manual tasks and promoting effective and personalized engagement throughout all levels of care.
How Much Does Caremerge Cost?
The cost of Caremerge typically ranges from $250 to over $2,500 per month for each community, in line with industry standards for senior living engagement and wellness platforms. This pricing range serves as a general guideline since actual costs may fluctuate depending on the number of residents, chosen modules, and the scale of multi-site operations. The vendor provides three customizable pricing plans specifically for Go Icon:
Essentials Package – Custom pricing
Enhanced Package – Custom pricing
Premier Package – Custom pricing
In addition to the base subscription fees, organizations should prepare for the following estimated costs:
Implementation: Generally between $1,500 and $7,500 per facility for setup, depending on whether a single module or the complete suite is being implemented.
Data Migration: Typically costs range from $500 to $3,000 based on the complexity of transferring resident rosters, family contact details, and medical records from legacy systems or spreadsheets.
Training And Onboarding: Usually costs between $1,000 and $4,000 for staff training sessions, administrator setups, and creating digital community calendars.
Hardware And Infrastructure: Communities should budget $500 to over $5,000 for acquiring tablets for staff use, wall-mounted displays for digital signage, or kiosks for visitor check-ins.
Ongoing Premium Support: Typically estimated at $1,200 to $3,000 annually for organizations needing dedicated account management and priority technical assistance beyond standard support.
A considerable number of users regard this platform as a premium yet worthwhile investment for contemporary senior care facilities. Its modular design allows organizations to manage expenses by selecting only the engagement and employee retention features that align with their specific requirements. Secure your personalized Caremerge pricing quote today tailored to your unique needs and budget.
Caremerge Integrations
This software supports various integrations with third-party platforms such as:
Netsmart EHR
HubSpot CRM software
Amazing Charts
TheWorxHub
PointClickCare
McKesson
MatrixCare
Salesforce Engage software
How Does Caremerge Work?
To begin using the software, follow these steps:
Log in with your credentials.
Access a unified dashboard to manage all solutions from one location.
Create community events, news updates, and wellness activities on the resident calendar.
Engage residents with tailored content available on mobile and TV applications.
Communicate with families through a private portal and app notifications.
Utilize integrations like voice assistants for hands-free care inquiries.
Track outcomes and generate reports regarding resident and staff metrics.
Customize options and workflows to meet your community's needs.
You can schedule a free Caremerge demo for a quick visual overview of the software’s capabilities.
Who Is Caremerge For?
The Caremerge software caters to senior care communities of varying sizes. It is specifically designed for the following types of care providers:
Assisted living centers
Independent living communities
Continuing Care Retirement Communities (CCRC)
Memory care facilities
Caremerge Use Cases
An analysis of user feedback along with Caremerge’s current functionalities reveals several scenarios where this platform is particularly beneficial for senior living operators across various care settings:
Senior Living Communities Requiring Centralized Clinical Documentation
The Caremerge EHR is ideal for senior living organizations needing centralized documentation for residents, assessment tracking, and care coordination workflows. Facilities managing multiple residents across assisted living, memory care, or independent living can utilize this platform to streamline charting processes, automate care task management, and maintain consistent clinical records across departments.
Independent Living Communities Managing Resident Communication
Providers in independent living can leverage Caremerge’s integrated Go Icon engagement platform when handling large volumes of resident communications across different channels. This platform aids communities in sharing updates consistently regarding events, dining information, schedules, and announcements with residents and their families. It proves especially valuable for organizations aiming to bridge communication gaps while preserving resident independence and accessibility.
Senior Care Organizations Delivering Chronic Care Management Services
The Chronic Care Management (CCM) solutions offered by Caremerge cater to organizations that support residents with ongoing chronic health issues requiring continuous monitoring and coordinated follow-up care. Providers can document non-face-to-face care activities through this platform while improving communication among care teams and maintaining oversight of long-term treatment plans.
Assisted Living And Memory Care Communities Requiring Medication Administration
The Senior Living eMAR from Caremerge is particularly well-suited for assisted living and memory care communities that require a secure method to manage medication administration processes. Facilities dealing with complex medication schedules can use this platform to streamline medication passes while minimizing documentation errors through real-time dashboards and alerts.
Is Caremerge Right For You?
If you seek an all-in-one technology solution for your senior living community, then Caremerge might be an excellent choice. Its integrated suite comprising family engagement tools, clinical solutions, and communication features helps optimize daily operations while enhancing resident experiences.
Addtionally, families can provide feedback about the facility through net promoter score surveys to improve communication channels continuously. The software boosts community interaction via Amazon Alexa integration alongside digital signage options. Users can manage data across numerous internet-enabled devices like laptops, desktops, tablets etc. Furthermore, the central dashboard within Caremerge assists users in tracking medication exceptions MAR tasks along with PRNs.
This HIPAA-compliant solution guarantees secure access to all protected resident data stored within its electronic health records and medication administration systems.
Eager to learn more? Reach out to us at info@softwareseekers.com to discover how this software can enhance your senior living facility's operations.