Doctor on Demand
Key Insights Derived from customer feedback Doctor On Demand is a telemedicine service utilized by healthcare professionals, human resources departments, and he...
Key Insights Derived from customer feedback Doctor On Demand is a telemedicine service utilized by healthcare professionals, human resources departments, and he...
Product Overview
Key Insights
Derived from customer feedback
Doctor On Demand is a telemedicine service utilized by healthcare professionals, human resources departments, and health plan managers for urgent care, mental health services, and primary care needs. It offers immediate access and transparency in costs, although some users have reported issues with the platform and delays in support. The recent merger with Grand Rounds has led to an expansion of virtual care options.
Our Assessment
Doctor On Demand is ideal for medium to large organizations that want to provide virtual healthcare options to their employees or members. The pricing structure allows for clear visibility of visit costs from the outset. While some users have experienced occasional disruptions in connectivity and video sessions, the platform effectively facilitates prompt access to urgent care, mental health support, and primary care services. It aids organizations in managing remote healthcare delivery with efficiency.
Product Snapshot
Product Details
What Is Doctor On Demand?
Doctor On Demand, now under Included Health, is a telehealth service that operates in the cloud. It facilitates connections between patients and credentialed healthcare professionals such as doctors, nurse practitioners, psychologists, and psychiatrists via secure video consultations on various devices including phones, tablets, and computers.
This app is available 24/7 for urgent and routine medical care, mental health services, and certain primary care for select insurers and employers. Patients can consult healthcare providers as needed or schedule appointments, with the flexibility to do so with or without insurance while having visibility of visit expenses beforehand. The platform is especially useful for adults in pursuit of remote medical and mental healthcare access.
What Is Doctor On Demand Best For?
Doctor On Demand excels in providing around-the-clock urgent care access while ensuring users know the costs upfront, including for prescribed medications if necessary. Patients have the ability to initiate a video consultation at any time and assess the estimated costs based on their insurance coverage or through self-pay options prior to scheduling.
This availability and price transparency empower users to make swift decisions regarding their healthcare without the uncertainties related to access and billing.
Doctor On Demand Integrations
Currently, the provider has not disclosed any third-party integrations available with this software.
How Much Does Doctor On Demand Cost?
Downloading Doctor On Demand is free, and there are no subscription fees required. For individuals without insurance, the cost of urgent care visits begins at $99, while mental health consultations start at $134. Users with insurance can access services through partnerships with leading health plans and employers, potentially reducing costs to as low as $0 per visit, depending on their coverage. All visit expenses are provided in advance of scheduling.
Without Insurance
Medical - $99
Therapy (25 min) - $134
Therapy (50 min) - $184
Psychiatry (Initial 45 min) - $299
Psychiatry (15 min follow-up) - $129
Organizations utilizing Doctor On Demand should also consider standard costs for telehealth implementation, onboarding, and operational maintenance in addition to service fees.
Implementation And Onboarding Costs: One-time setup and onboarding generally range from $5,000 to $50,000 for linking Electronic Health Records (EHR) and staff education; more advanced configurations can go over $100,000.
Optional Add-Ons: Minimal to no compulsory costs; potential additional features include premium messaging ($10–$30/month) and e-prescription fees ($5–$15/script).
Ongoing Maintenance And Support: Usually included in visit pricing; enterprise transaction fees may typically be between 1% and 3% or range from $1,000 to $5,000 annually.
Reviewers indicate that Doctor On Demand provides strong 24/7 access to urgent, primary, and mental health care, particularly benefiting insured patients, though uninsured rates can be higher. Pay-per-use options are preferred over subscriptions; therapy costs may fluctuate.
For customized pricing details suited to your organization, requesting a specific quote for Doctor On Demand is advisable.
Disclaimer: Pricing may change.
How Does Doctor On Demand Work?
Here are the steps to utilize Doctor On Demand for virtual consultations with healthcare professionals:
Create a complimentary account via the website or mobile application. No membership or credit card is required for registration.
Once logged in, add your insurance or employer details to verify coverage. Insurance is not mandatory.
Indicate the purpose of your visit and respond to a few intake questions.
Select the next available provider or plan a therapy or psychiatry appointment.
Initiate a live video consultation from a phone, tablet, or computer.
Obtain a diagnosis and treatment plan from a licensed healthcare provider.
Request prescriptions to be sent to a local pharmacy when appropriate.
You can also arrange a demonstration of Doctor On Demand to explore its functionalities and evaluate how it aligns with your existing systems.
Who Is Doctor On Demand For?
Doctor On Demand accommodates a variety of healthcare specialties through virtual visits. These include:
Urgent care
Mental health
Psychiatry
Therapy
Primary care
Skin care
Doctor On Demand Use Cases
Based on an analysis of the platform’s capabilities and user experiences, we have identified significant scenarios where Doctor On Demand serves organizations effectively:
Employee Health And Wellness Programs: Companies with distributed or hybrid workforces can offer their staff immediate access to urgent care, mental health support, and primary care, leading to reduced absenteeism and enhanced productivity. A human resources administrator remarked, “Having telehealth as part of our benefits made it simpler for our employees to get care without stepping away from work.”
Health Plans Seeking Virtual Care Integration: Insurers can incorporate Doctor On Demand to broaden telehealth offerings for their members, potentially offering $0 or lower-cost visits. This enhances care delivery for minor health issues, chronic care check-ups, and mental health support while alleviating the burden on physical clinics.
Organizations Managing Mental Health Services: Companies focusing on improving employee mental health can leverage scheduled therapy and psychiatry sessions. Doctor On Demand facilitates continuity of care for employees, which supports retention, engagement, and an overall healthier workplace.
Cost-Conscious Organizations: Employers and health plans looking to manage healthcare expenses can utilize Doctor On Demand to reduce unnecessary visits to urgent care and emergency rooms. Collaboration with significant insurers ensures predictable coverage, aiding human resources and finance teams in estimating healthcare budgets and ensuring cost transparency across large employee groups.
Doctor On Demand User Sentiment
Most Positive Sentiments
Least Positive Sentiments
Ease Of Use & Scheduling: 60% positive, 10% negative, 30% neutral/mixed – Users laud the platform for its easy scheduling process and quick setup for visits.
Value vs. Cost: 25% positive, 70% negative, 5% neutral/mixed – Although the quality of care is recognized, numerous reviewers feel that the service prices are high in proportion to the results received.
Clinical Confidence & Care: 55% positive, 15% negative, 30% neutral/mixed – Patients often comment on actionable advice, effective prescriptions, and strong continuity of care as notable benefits.
Platform Reliability: 15% positive, 70% negative, 15% neutral/mixed – Users report technical issues, including glitches, sluggish load times, and occasional interruptions during sessions.
Telehealth Accessibility: 40% positive, 5% negative, 55% neutral/mixed – Users appreciate the convenience of 24/7 access to urgent care, mental health services, and primary care support.
Customer Support: 10% positive, 75% negative, 15% neutral/mixed – Many experienced issues with responsiveness and slow resolution times. One reviewer stated: “Support takes days to respond, and sometimes my inquiries remain unanswered.”
Is Doctor On Demand Right For You?
Doctor On Demand is an excellent choice for employers, health plans, and organizations looking to enhance virtual care access for their personnel or members. The platform addresses urgent care, mental health, primary care, and prescription services while delivering clear cost estimates and collaborating with major insurers such as UnitedHealthcare and Blue Cross Blue Shield. Organizations can expect reduced pressure on in-person clinics, expedited care delivery, and scalable telehealth solutions.
If you are still uncertain about Doctor On Demand, feel free to reach out to our support team at (661) 384-7070 for additional assistance.
EMR Software Features
Pros
- ✔ Quick access to doctors anytime, anywhere
- ✔ Convenient mental health appointments from home
- ✔ Flexible virtual primary care for employees
Cons
- ✘ Security patches while maintenance may arrive inconsistently
- ✘ Documentation gaps may hinder user confidence
Price
Professional
Custom
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