Procentive
Streamline your behavioral health practice with Procentive, the EHR and management system designed for efficient client record handling and integrated billing.
Key Insights
Compiled from customer feedback
Procentive is a specialized electronic health record (EHR) and practice management solution tailored for behavioral health professionals, including therapists, billing personnel, and administrators overseeing client information. Users value its adaptable templates and seamless billing process. Recently, enhancements were made to the CQM module, featuring an updated Substance Use dropdown menu, the addition of a new payer (1027) within the ‘helenasupoverride’ setting, and modifications to the 50390 Prep Report.
Our Assessment
Procentive stands out as a dependable option for small to medium-sized healthcare organizations that manage various providers and billing processes. It is particularly effective for teams dealing with intricate documentation and substantial patient loads. While some users have noted occasional delays and limitations in the interface, we endorse it for practices in search of enduring value and centralized oversight.
What is Procentive?
Procentive EHR, developed by Ensora Health, is a cloud-based electronic health record solution tailored for mental health and behavioral practitioners. This system enables organizations to effectively manage client information along with their clinical and administrative tasks. Additionally, the platform features robust options for scheduling, documentation, billing, and reporting, all customizable to suit specific requirements.
What Is Procentive Best For?
Procentive is particularly beneficial for therapists, counselors, and administrative personnel seeking to create personalized forms and detailed clinical documentation that complements their unique workflows and needs. The customizability of forms allows users to reduce manual paperwork, cut down on errors, and save valuable time. These tailored forms streamline the documentation process while ensuring consistent information entry.
How Much Does Procentive Cost?
Procentive offers a clear pricing structure, beginning at $20 per feature, per month, designed to accommodate the varying needs of different practices. Further expenses may be anticipated based on the size, setup, and customization requirements of your organization:
Monthly subscription: $40–$300 per user, per month
Initial implementation: $2,000–$50,000+
Setup fees: $500–$5,000
Data migration: $1,000–$25,000
Training costs: $500–$10,000
Customization and form creation: $2,000–$20,000+
Contact us today for a tailored quote on Procentive EHR.
Disclaimer: Pricing estimates come from publicly accessible third-party data and industry standards. Actual costs may differ.
Procentive Integrations
The software integrates seamlessly with various third-party applications, including:
Practice Planners
DrFirst
thera-LINK
HDI Connect
How Does Procentive Software Work?
Here’s a simple guide to navigating the Procentive EHR software and using its features effectively:
Log in with your credentials to access the dashboard.
Create new patient records by entering demographic details, medical history, and insurance information.
Use the integrated calendar feature for easy appointment scheduling.
Document patient interactions and progress notes directly in the system for thorough record maintenance.
Generate accurate billing statements and submit insurance claims electronically for a smoother reimbursement process.
Utilize powerful reporting and analytics tools to acquire essential insights into your practice's performance.
For further support, you can schedule a free demo of Procentive EHR to see the software's capabilities firsthand.
Who Is Procentive For?
Procentive is an excellent fit for various healthcare environments, including:
Behavioral health
Mental health
Substance abuse treatment centers
Medical practices
Chemical health providers
Rehabilitation centers
Procentive Use Cases
According to our analysis of user feedback and the current functionality of Procentive, we've highlighted several scenarios where this software excels for health organizations and community care providers:
Small and Mid-Sized Practices Managing Moderate Caseloads: Procentive’s pricing model and scalability make it an attractive option for smaller clinics aiming to modernize without overspending. It provides essential EHR and billing features while staying within budget as they grow, allowing for sustainable digital development.
New Practices Seeking Quick Implementation: New or smaller healthcare establishments usually lack the IT resources for extended EHR setup. Users find that Procentive’s web-based deployment and straightforward training enable quick go-live with minimal disruption, making it an ideal choice for those seeking an easy transition to digital systems.
Integrated All-In-One Health Solution: Serving as a comprehensive platform, Procentive allows organizations to manage scheduling, clinical documentation, and billing all in one place. Users value the convenience of managing all aspects of client relationships without juggling multiple tools, resulting in consistency between clinical and financial operations.
Multi-Site Behavioral Health Providers Needing Centralized Control: For organizations with multiple locations, Procentive provides centralized management for records and billing data. Administrators can access real-time compliance and performance reports across various sites, helping maintain operational oversight and streamline workflows.
Community and State-Funded Agencies Focused on Compliance: Mental and behavioral health organizations reliant on state or federal funding often face strict documentation and reporting requirements. Procentive meets these challenges with detailed audit trails and compliance tracking, helping to lighten the administrative load during audits and reporting periods.
Procentive User Sentiments
Most Positive Sentiments
Least Positive Sentiments
Ease of Use & Navigation:
30% were Positive
10% were Negative
60% were Neutral/Mixed
Users frequently find Procentive easy to navigate once they are accustomed to its workflow. It helps keep client documentation organized, facilitating smooth day-to-day operations. A user commented, “Easy to navigate and helps keep tabs on clients’ paperwork.”
Customer Support & Responsiveness:
5% were Positive
15% were Negative
80% were Neutral/Mixed
Some users express concerns about delayed response times and unresolved support tickets. While certain representatives are helpful, many agree that the customer service could be more proactive. As one user mentioned, “Extremely poor customer service; issues take too long to get addressed.”
Customization & Flexible Forms:
30% were Positive
15% were Negative
55% were Neutral/Mixed
Users value the capability to customize templates, forms, and documentation according to their organization's specific requirements. This level of flexibility is especially appreciated in behavioral and mental health therapy practices. A reviewer noted, “Customizable and allows our agency to organize and manage clinical workflows effectively.”
Mobile Access & Offline Functionality:
5% were Positive
20% were Negative
75% were Neutral/Mixed
Some users find the mobile application limited in features compared to the desktop version. A number have pointed out that offline functionality can be inconsistent, particularly in areas with weak network connections.
Integrated Clinical & Workflow Options:
20% were Positive
10% were Negative
70% were Neutral/Mixed
Users commend the integration of documentation and billing as a significant benefit, streamlining claim submissions and payments while reducing duplicate data entry.
Data or Note Loss Risks:
15% were Positive
20% were Negative
65% were Neutral/Mixed
A few users have raised concerns over data loss or accidental deletions due to user mistakes. Although such instances are infrequent, they can be problematic during documentation. One user remarked, “In the beginning, one wrong click and you could lose all your notes.”
Is Procentive Right For You?
If you are searching for an EHR and practice management system to automate everyday tasks and simplify billing, Procentive might be an excellent solution. The software tackles the common challenges faced by healthcare providers through its extensive range of features.
From effective appointment scheduling to orderly documentation and reporting, Procentive delivers a thorough suite of tools. The software is ONC-certified and HIPAA-compliant, which ensures the security and privacy of data. Furthermore, it is highly scalable, catering to the requirements of small to mid-size practices.
Check out the latest reviews of Procentive to see user feedback on the tool. Alternatively, you can reach out by calling (661) 384-7070, and our team will assist you in making an informed choice.