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SAM Service Manager

SAM Service Manager is a comprehensive platform designed for field service operations, equipping teams with the ability to track jobs in real-time and manage as...

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SAM Service Manager is a comprehensive platform designed for field service operations, equipping teams with the ability to track jobs in real-time and manage as...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

SAM Service Manager is a comprehensive platform designed for field service operations, equipping teams with the ability to track jobs in real-time and manage assets effectively. Although the system offers only basic customization options for mobile forms, which are restricted to Word or HTML templates, it excels in providing centralized reporting and enhancing control over the job lifecycle.

Product Details

What Is SAM Service Manager?

SAM Service Manager is an innovative cloud-based platform designed for managing field service operations. It encompasses various functionalities such as help desk support, asset lifecycle management, job scheduling, invoicing, and inventory control. The software provides customer portals that allow for real-time job updates and facilitates the conversion of quotations into jobs, along with email notifications and job sheet creation. Additionally, it keeps track of contacts, service level agreements, and job histories, ensuring thorough oversight that can drive business growth.

SAM Service Manager Pricing

The pricing structure for SAM Service Manager is as follows:

  • SAM Service Manager Pro Plan: starting at £30.00/month

  • SAM CRM: starting at £20.00/month

  • SAM Service Manager Basic: starting at £15.00/month

  • SAM Service Manager Standard: starting at £20.00/month

  • SAMLink Processor: starting at £79.00/month

For a tailored SAM Service Manager price that fits your specific business needs and budget, please reach out to us.

Please note: Pricing is subject to change.

SAM Service Manager Integrations

SAM Service Manager offers integrations with the following services:

  • Sage

  • Microsoft Office 365

A free demo of SAM Service Manager is available for users interested in exploring its integration capabilities.

Who Is SAM Service Manager For?

This software is ideal for various types of businesses, including:

  • Facilities management companies

  • HVAC and electrical contractors

  • IT and communications services

  • Property maintenance services

  • Engineering and equipment servicing firms

  • Field-based servicing businesses

Is SAM Service Manager Right For You?

SAM Service Manager provides a thorough field service system designed for organizations looking to enhance their field service delivery, asset monitoring, and client interactions. It assists in coordinating mobile workers and scheduling tasks, integrates sales orders with invoices, and automates updates from jobs to customers via the portal.

If you’re still uncertain whether SAM Service Manager meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for more assistance.

Field Service Software Features

✘ market
✘ routing
✘ dashboards
✘ mobile app
✘ mobile crm
✘ purchasing
✘ scheduling
✘ job costing
✘ gps tracking
✘ hr compliance
✔ mobile access
✔ time tracking
✘ offline access
✘ gis integration
✘ lead management
✘ service history
✘ task management
✘ asset management
✘ code enforcement
✘ contact database
✘ maintenance logs
✘ billing invoicing
✘ email integration
✘ inventory control
✘ invoicing billing
✘ permit management
✘ contact management
✘ customizable forms
✘ payment processing
✘ alertsnotifications
✔ customer management
✘ document management
✘ mobile data capture
✔ reporting analytics
✘ scheduling dispatch
✘ workflow automation
✘ workflow management
✘ workforce analytics
✘ electronic signature
✘ equipment management
✔ inventory management
✘ workforce management
✘ invoicing and billing
✔ work order management
✘ facilities maintenance
✘ performance management
✘ preventive maintenance
✘ realtime notifications
✔ scheduling dispatching
✘ analytics and reporting
✘ compensation management
✘ customer servicesupport
✔ real time notifications
✘ reporting and analytics
✘ deal pipeline management
✘ field service management
✘ citizen request management
✘ scheduling and dispatching
✔ service contract management
✘ attendance and time tracking
✘ employee self service portal
✘ health and safety management
✘ market scheduling dispatching
✘ customer communication tracking
✘ employee information management
✘ integration with marketing tools
✘ integration with third party apps
✘ recruitment and applicant tracking
✘ field service work order management
✘ customer relationship management crm

Pros

  • ✔ Provides real-time job lifecycle control with notifications
  • ✔ Offers comprehensive asset tracking and SLA oversight
  • ✔ Includes a customer portal for self-service job logging and updates
  • ✔ Delivers field service scheduling with drag-and-drop visual interface

Cons

  • ✘ Setup may require configuration for mobile access
  • ✘ Mobile user licensing may increase costs
  • ✘ No support for real-time GPS or route tracking for field teams

Price

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, SAM Service Manager does not offer an API.

SAM Service Manager supports English language only.

Yes, SAM Service Manager does offer a mobile app.

The typical users of SAM Service Manager include businesses like facilities management companies, HVAC and electrical contractors, IT and communications services, property maintenance services, engineering and equipment servicing firms, and field-based servicing businesses.

SAM Service Manager offers support through blogs, news, events, help desk, case studies, email, and phone support.

The vendor offers customized pricing plans according to different business needs. It offers a SAM Service Manager Pro Plan starting from £30.00/month, a SAM CRM Plan starting from £20.00/month, a SAM Service Manager Basic Plan starting from £15.00/month, a SAM Service Manager Standard Plan starting from £20.00/month, and a SAMLink Processor Plan starting from £79.00/month. Get a customized SAM Service Manager cost breakdown for your business today.

SAM Service Manager integrates with Sage and Microsoft Office 365.