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Peopleware

Peopleware serves as a comprehensive workforce management solution designed specifically for contact centers. It facilitates effective management of scheduling,...

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Peopleware serves as a comprehensive workforce management solution designed specifically for contact centers. It facilitates effective management of scheduling,...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Peopleware serves as a comprehensive workforce management solution designed specifically for contact centers. It facilitates effective management of scheduling, attendance, and forecasting. Although the analytics may seem intricate for beginners, it provides accurate intraday controls, monitors time off, and features adaptable forecasting models. These tools empower teams to effectively manage workload and staffing levels.

Product Details

What Is Peopleware?

Peopleware is a cloud-based solution for human resources (HR) and workforce management, specifically crafted to assist contact centers in planning, monitoring, and enhancing employee performance. The system encompasses features for managing intraday tasks, tracking time off, logging attendance, and predicting future staffing requirements. It accommodates various languages and aids operational teams in aligning workload with available resources while upholding service standards.

Peopleware Pricing

The provider presents three distinct pricing tiers for Peopleware, tailored to the unique workforce management demands of different contact centers. The available plans include:

  • Essential WFM: Starting at $329/month

  • Advanced WFM: Starting at $799/month

  • Enterprise WFM: Starting at $2,999/month

If you require a more detailed pricing structure, request a personalized quote for Peopleware now.

Please note that prices may vary.

Peopleware Integrations

This platform allows integration with various popular communication and contact center applications, including:

  • Cisco

  • Freshworks

  • Zendesk

  • Intercom

  • Netcall

  • Twilio software

  • LiveVox

Schedule a demo of Peopleware to discover how these integrations can enhance your scheduling processes.

Who Is Peopleware For?

This system is primarily aimed at contact center settings and teams where effective workforce planning and immediate staffing modifications are crucial. It is frequently utilized by:

  • Contact centers

  • Customer service teams

  • Support operations

  • Workforce management teams

Is Peopleware Right For You?

Peopleware stands out as an excellent option for contact centers and service teams that require precise workforce planning along with real-time schedule management. Its intraday management features empower supervisors to modify staffing levels dynamically, while the forecasting and attendance components help minimize coverage gaps.

The platform holds ISO/IEC 27001 certification for information security and is relied upon by organizations like Specsavers, PANAGO, and Eckoh. Additionally, it provides API access for custom integrations and supports multiple languages, making it an ideal choice for international teams.

If you're still uncertain about whether Peopleware meets your needs, feel free to reach out to our software advisors at info@softwareseekers.com for personalized assistance.

Human Resources Software Features

✘ core hr
✘ security
✘ dashboard
✘ invoicing
✘ reporting
✘ ab testing
✘ automation
✘ mobile app
✘ mobile crm
✘ onboarding
✘ scheduling
✘ job costing
✘ offboarding
✘ online help
✘ audit trails
✘ chatgpt said
✘ gps tracking
✘ hcm software
✘ hr analytics
✘ integrations
✘ okr software
✘ sales orders
✘ telemedicine
✘ communication
✘ compliance hq
✘ eap providers
✘ hr compliance
✘ mobile access
✘ time tracking
✘ web filtering
✘ bid management
✘ call recording
✘ cloud security
✘ issue tracking
✘ learner portal
✘ mobile app pwa
✘ patient portal
✘ payroll and hr
✘ resume parsing
✘ sales tracking
✘ tax management
✘ budget tracking
✘ case management
✘ crm integration
✘ customer portal
✘ data encryption
✘ e prescriptions
✘ email marketing
✘ erp integration
✘ fuel management
✘ lab integration
✘ lead generation
✘ lead management
✘ matching engine
✘ quality control
✘ recruitment crm
✘ task management
✘ user management
✘ accounts payable
✘ asset management
✘ audit management
✘ candidate portal
✘ event management
✘ expense tracking
✔ leave management
✘ payroll software
✘ security measure
✘ shift scheduling
✘ trust accounting
✘ activity tracking
✘ billing invoicing
✘ budget management
✘ claims management
✘ context awareness
✘ data export tools
✘ driver management
✘ email integration
✘ employee database
✘ employee referral
✘ invoicing billing
✘ leave managements
✘ mobile app access
✘ payroll reporting
✘ progress tracking
✘ project templates
✘ resource planning
✘ safety management
✘ sales forecasting
✘ talent management
✘ vendor management
✘ absence management
✘ activity dashboard
✘ alertnotifications
✘ applicant tracking
✘ contact management
✘ content management
✘ customizable forms
✘ equipment tracking
✘ expense management
✘ hr case management
✘ invoice management
✘ mobile app support
✘ offline capability
✘ payment processing
✘ payroll management
✘ payroll processing
✘ project management
✘ project scheduling
✘ route optimization
✘ shop floor control
✘ talent performance
✘ team communication
✘ visual recognition
✘ workflow analytics
✘ workforce analytic
✘ workforce planning
✘ 360 degree feedback
✘ accounts receivable
✘ alertsnotifications
✘ analytics reporting
✘ assessment software
✘ attendance tracking
✘ automation workflow
✘ bank reconciliation
✘ calendar scheduling
✘ campaign management
✘ collaboration tools
✘ compliance tracking
✘ contract management
✘ customer management
✘ dispatch management
✘ document management
✘ employee engagement
✘ employee management
✘ employee monitoring
✘ employee onboarding
✘ employee scheduling
✘ feedback management
✘ financial reporting
✘ firewall protection
✘ hr expertise access
✘ human resource apps
✘ intrusion detection
✘ onboarding software
✘ payroll integration
✘ phishing prevention
✘ production planning
✘ real time analytics
✘ recruiting software
✘ reporting analytics
✘ resource allocation
✘ security compliance
✘ self service portal
✘ succession planning
✘ threat intelligence
✘ time and attendance
✘ training management
✘ workflow automation
✘ workflow engagement
✔ workforce analytics
✘ alerts notifications
✘ candidate management
✘ checklist management
✘ employee database hq
✘ employee development
✘ employee recognition
✘ equipment management
✘ financial management
✘ interview scheduling
✘ inventory management
✘ marketing automation
✘ mobile accessibility
✘ mobile app solutions
✘ patient demographics
✘ payslip distribution
✘ real time monitoring
✘ smart data discovery
✘ training development
✘ vehicle tracking gps
✘ workforce management
✘ asynchronous learning
✘ bill of materials bom
✘ billing and invoicing
✘ business intelligence
✘ candidate evaluations
✘ client management crm
✘ competency management
✘ compliance management
✘ contractor management
✘ customer segmentation
✘ employee self service
✘ equipment maintenance
✘ hr analytics software
✘ hr reporting software
✘ multi channel support
✘ time attendance leave
✘ work order management
✘ ai recruiting software
✘ employee communication
✘ hr analytics reporting
✘ information management
✘ insights and analytics
✘ maintenance scheduling
✘ multi currency support
✘ multi language support
✘ opportunity management
✘ performance management
✘ procurement management
✘ recruitment automation
✘ recruitment management
✘ scheduling dispatching
✘ telematics integration
✘ workflow customization
✘ analytics and reporting
✘ benefits administration
✘ certification licensing
✘ change order management
✘ compensation management
✘ customer servicesupport
✘ customizable dashboards
✘ employee classification
✘ employee information hq
✘ file sharing management
✘ predictive capabilities
✘ real time communication
✘ reporting and analytics
✘ sales pipeline tracking
✘ self service dashboards
✘ social media management
✘ supply chain management
✘ task project management
✘ absence leave management
✘ alerts and notifications
✘ attendance time tracking
✘ deal pipeline management
✘ digital forms checklists
✘ field service management
✘ health safety management
✘ hr compliance management
✘ manufacturing management
✘ social media integration
✘ subcontractor management
✘ time attendance tracking
✘ time tracking timesheets
✘ training and development
✘ vulnerability management
✘ wage and hour compliance
✘ workflow process manager
✘ ai assisted hr management
✘ applicant tracking system
✘ background check software
✘ budgeting and forecasting
✘ customizable formsreports
✘ customizable hr workflows
✘ natural language dialogue
✘ talent management systems
✘ access controlspermissions
✘ applicant tracking systems
✘ core hr payroll management
✘ employee database software
✘ gdpr compliance management
✘ hr analytics and reporting
✘ human resources management
✘ recruitment and onboarding
✘ sf artificial intelligence
✘ time attendance management
✘ workforce and hr analytics
✘ absence management software
✘ anti virus and anti malware
✘ email marketing integration
✘ employee selfservice portal
✘ hr case management software
✘ incident and issue tracking
✘ mobile workforce management
✘ multi factor authentication
✘ onboarding asset management
✘ service contract management
✘ time attendance integration
✘ 360 degree feedback software
✔ attendance and time tracking
✘ compliance security features
✘ employee database management
✘ employee engagement software
✘ employee monitoring software
✘ employee scheduling software
✘ employee self service portal
✘ health and safety management
✘ hr delivery service software
✘ human capital management hcm
✘ integration with other tools
✘ leave and absence management
✘ mobile browser compatibility
✘ succession planning software
✘ task and activity management
✘ task and workflow automation
✘ task assignment and tracking
✘ time and attendance software
✘ time and attendance tracking
✘ workforce analytics software
✘ applicant tracking system ats
✘ candidate engagement platform
✘ employee recognition software
✘ employee surveys and feedback
✘ interview scheduling software
✘ performance talent management
✘ recruitment tracking software
✘ security audits and reporting
✘ text to speech speech to text
✘ workforce management software
✘ compliance and risk management
✘ human resources management hrm
✘ integration with hr technology
✘ interactive voice response ivr
✘ policy and document management
✘ recruitment applicant tracking
✘ recruitment marketing software
✘ regulatory compliance tracking
✘ risk assessment and mitigation
✘ safety and compliance tracking
✘ sales and marketing automation
✘ talent sourcing and engagement
✘ web based recruitment software
✘ collaboration and communication
✘ customer communication tracking
✘ employee information management
✘ integration with payroll system
✘ leave and attendance management
✘ performance management software
✘ project planning and scheduling
✘ recruitment automation software
✘ statutory deductions management
✘ appointment managementscheduling
✘ benefits administration software
✘ cloud based recruitment software
✘ compensation management software
✘ compensation payroll integration
✘ customer relationship management
✘ employee engagement and feedback
✘ integration with marketing tools
✘ integration with payroll systems
✘ product lifecycle management plm
✘ sourcing and outreach automation
✘ integration with third party apps
✘ mobile crm limited via web access
✘ performance and talent management
✘ succession and workforce planning
✘ workforce analytics and reporting
✘ esg metrics tracking and reporting
✘ hr compliancecompliance management
✘ job posting on multiple job boards
✘ payroll management and integration
✘ recruitment and applicant tracking
✘ workforce planning and forecasting
✘ absenceattendance and time tracking
✘ diversity and compliance management
✘ hr compliance compliance management
✘ workforce analytics basic reporting
✘ benefits and compensation management
✘ customer relationship management crm
✘ employee records management software
✘ reporting hr analytics and reporting
✘ time attendance and leave management
✘ benefits administration perks section
✘ defect detection using image analysis
✘ entity extraction with text analytics
✘ workforce analytics reporting analytics
✘ benefits and compensation administration
✘ compensation and benefits administration
✘ recruitment and applicant tracking systems
✘ workforce planning analytics and reporting
✘ employee onboarding training and development
✘ leave managementleave and absence management
✘ leave management leave and absence management
✘ succession planning and workforce forecasting
✘ security information and event management siem
✘ recruitment onboarding applicant tracking system
✘ regulatory change monitoring and impact analysis
✘ integration with payroll systems via integrations
✘ training and development basic onboarding support
✘ workforce analytics and hr analytics and reporting
✘ compensation management payroll payroll integration
✘ recruitment and applicant tracking via integrations
✘ payroll integration integration with payroll systems
✘ attendance and time tracking time and attendance tracking

Pros

  • ✔ Provides accurate forecasting tailored for contact center demand
  • ✔ Real‑time intraday controls help smooth staffing fluctuations
  • ✔ Time off and attendance tracking eliminate manual scheduling errors

Cons

  • ✘ Some users report a learning curve for advanced forecast setup
  • ✘ Mobile access is limited without a dedicated app

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Peopleware provides a REST API for custom integrations and system automation.

Peopleware provides customer support through live chat and a ticketing system.

No, Peopleware does not currently offer a dedicated mobile application.

Peopleware software offers support in English, Dutch, Spanish, French, and Italian.

The vendor provides three tiered plans designed to meet the specific workforce management needs of contact centers. The Essential WFM plan starts at $329/month, Advanced WFM plan starts at $799/month, and the Enterprise WFM plan starts at $2,999/month. Businesses can request a tailored Peopleware cost estimate for customized requirements.

Peopleware integrates with tools such as Cisco, Freshworks, Zendesk, Intercom, Netcall, Twilio, and LiveVox to support workforce and communication workflows.

Typical users include contact center managers, workforce planning teams, service operations leaders, and customer support supervisors.