logo

Freshservice

Is your organization struggling with chaotic IT service management? Consider Freshservice software as your answer. Discover this cutting-edge and user-friendly...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Is your organization struggling with chaotic IT service management? Consider Freshservice software as your answer. Discover this cutting-edge and user-friendly...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Is your organization struggling with chaotic IT service management? Consider Freshservice software as your answer. Discover this cutting-edge and user-friendly platform designed for effective ticketing and asset management. Its intuitive design and scalability make it suitable for companies of any size.

Product Snapshot

Main Snapshot
Snapshot 1 Snapshot 2

Product Details

What Is Freshservice Software?

Overview

Freshservice, created by Freshworks, is an intuitive IT service management tool aimed at helping organizations reduce downtime and improve service availability. It simplifies processes while facilitating effective project planning and execution. Utilizing powerful AI and automation features, the service desk allows employees to manage requests seamlessly within their current tools. It also delivers real-time visibility into infrastructure, enabling the development of an auto-updating Configuration Management Database (CMDB) that encompasses all hardware, software, and SaaS.

What Is Freshservice Software Best For?

This cloud-based service desk and management solution is well-known for its advanced AI and automation functionalities. These capabilities empower employees to address requests directly within their existing applications. As a cohesive platform, Freshservice optimizes processes and boosts efficiency in IT service management, making it a prime option for businesses looking to enhance their workflows and productivity.

Freshservice Pricing

The pricing structure for Freshservice is based on four distinct packages:

  • Starter - $29/agent/month

  • Growth - $59/agent/month

  • Pro - $115/agent/month

  • Enterprise - $145/agent/month

A free trial is available with each plan, allowing users to explore all functionalities before committing to a subscription. Additionally, opting for annual billing can result in discounts on monthly fees.

Disclaimer: The pricing is subject to change.

Freshservice Software Integrations

Freshservice can be integrated with various third-party applications accessible through the Freshworks marketplace. Some notable integrations include:

  • Google Calendar

  • Jira

  • Slack

  • Google Analytics

  • Shopify

  • MailChimp

  • Dropbox

  • Zoho CRM

How Does Freshservice Software Work?

To get started with the Freshservice project management tool, follow these steps:

  1. Log in with your credentials to access the dashboard.

  2. Familiarize yourself with the dashboard layout and navigation options.

  3. Explore the various modules and features that Freshservice has to offer.

  4. Customize the software to fit your business requirements and preferences.

  5. Start utilizing Freshservice to manage IT service requests, incidents, assets, and projects.

You can also watch a Freshservice demo for additional insights.

Who Is Freshservice Software For?

This software is tailored for organizations of any size. Various departments such as IT, HR, facilities, and legal can leverage the platform effectively. Industries that can benefit from Freshservice include:

  • Technology

  • Finance

  • Healthcare

  • Retail

  • E-commerce

Is Freshservice Software Right For You?

If your organization seeks to modernize its IT service and inventory management while reducing downtime and maximizing service availability, Freshservice could be an excellent solution. It’s particularly suitable for firms aiming to streamline processes, execute projects smoothly, and maintain a consistent service environment across various teams. Moreover, Freshservice provides strong security measures and compliance standards to ensure data protection and adherence to industry regulations.

Around the globe, enterprise customers trust Freshservice for their IT service management needs. Notable companies such as Chargebee, Wake Forest University, Trainline, TaylorMade, and Western Sussex Hospitals utilize this platform.

We recommend checking out Freshservice reviews to gain insights into how it benefits current users. For additional assistance, feel free to reach out at info@softwareseekers.com.

IT Management Software Features

✘ dashboard
✔ reporting
✘ automation
✘ dashboards
✔ mobile app
✘ mobile crm
✘ purchasing
✘ job costing
✘ audit trails
✘ gps tracking
✘ mobile access
✘ time tracking
✘ web filtering
✘ call recording
✘ call scripting
✘ cloud security
✘ tax management
✘ call monitoring
✘ crm integration
✘ data encryption
✘ lead management
✔ task management
✘ asset management
✘ audit management
✘ expense tracking
✘ maintenance logs
✘ patch management
✘ sales automation
✘ security measure
✘ activity tracking
✘ budget management
✘ context awareness
✘ email integration
✘ invoicing billing
✔ project templates
✘ safety management
✘ sales forecasting
✘ vendor management
✘ contact management
✘ content scheduling
✘ content versioning
✘ invoice management
✘ payroll processing
✘ predictive dialing
✘ project management
✘ project scheduling
✘ visual recognition
✘ alertsnotifications
✘ bank reconciliation
✘ customer management
✘ document management
✘ employee management
✘ financial reporting
✘ firewall protection
✘ incident management
✘ intrusion detection
✘ it asset management
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✔ resource allocation
✘ template management
✘ threat intelligence
✘ workflow automation
✘ financial management
✘ inventory management
✘ performance tracking
✘ smart data discovery
✘ bot design deployment
✘ role based permission
✘ work order management
✘ zero touch deployment
✘ customizable templates
✘ facilities maintenance
✘ multi currency support
✘ multi language support
✘ scheduling dispatching
✘ user activity tracking
✘ analytics and reporting
✘ customer servicesupport
✘ customizable dashboards
✘ predictive capabilities
✘ reporting and analytics
✘ security and compliance
✘ self service dashboards
✘ supply chain management
✘ manufacturing management
✘ media library management
✘ multi channel publishing
✘ vulnerability management
✘ web application security
✘ budgeting and forecasting
✘ natural language dialogue
✘ sales pipeline management
✘ agentic workflow automatio
✘ automated patch management
✘ battery usage optimization
✘ agentic workflow automation
✘ anti virus and anti malware
✘ fan noise reduction control
✘ incident and issue tracking
✘ multi factor authentication
✘ call reporting and analytics
✘ ai driven root cause analysis
✘ security audits and reporting
✘ text to speech speech to text
✘ compliance and risk management
✘ human resources management hrm
✘ interactive voice response ivr
✘ policy and document management
✘ regulatory compliance tracking
✘ risk assessment and mitigation
✘ sales and marketing automation
✘ incident and request management
✘ optimization profile management
✘ predictive maintenance analytics
✘ real time temperature monitoring
✘ remote monitoring and management
✘ it operations management software
✘ third partyvendor risk management
✘ voicemail and callback management
✘ esg metrics tracking and reporting
✘ version control and change tracking
✘ customer relationship management crm
✘ entity extraction with text analytics
✘ real time asset discovery and inventory
✘ content creation and editing tools wysiwyg
✘ anomaly detection and predictive maintenance
✘ integration with help desk and support systems
✘ security information and event management siem
✘ regulatory change monitoring and impact analysis
✘ carbon emissions data capture and calculation tools

Pros

  • ✔ Simplifies ticket management
  • ✔ Includes a self-service portal
  • ✔ Easily integrates with other business and IT systems
  • ✔ Robust knowledge base features

Cons

  • ✘ Some integrations are available as paid add-ons
  • ✘ Initial setup and training may take time, as per one Freshservice review
  • ✘ Needs reliable internet connectivity for cloud-hosted version

Price

Professional

$29

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Freshservice.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Freshservice cost depends on four subscription plans. The Starter plan costs $29 per agent per month. For $59 per agent per month, the Growth plan offers additional capabilities for growing service operations. Businesses requiring more advanced functions can opt for the Pro plan at $115 per agent monthly. Finally, the top-of-the-line Enterprise plan is priced at $145 per agent per month.

Small business organizations to large enterprises in IT, healthcare, finance, and other industries and sectors can use the platform.

It supports English, Dutch, Spanish, French, Italian, Polish, Portuguese, German, Russian, and Swedish.

It is compatible with Android and iOS devices.

API access is available.

It can integrate with various third-party systems, like Jira, Google Drive, Asana, etc.

Support options include phone, email, chat, FAQs, 24/7 live representatives, and a knowledge base.

Freshservice is part of the Freshworks product family. Other products by the developer include Freshdesk customer support software, Freshsales CRM software, Freshchat, Freshmarketer, etc.