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ISI Analytics

ISI Analytics provides call-queue dashboards that offer immediate insights into call activity, allowing for the enhancement of agent readiness and customer wait...

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ISI Analytics provides call-queue dashboards that offer immediate insights into call activity, allowing for the enhancement of agent readiness and customer wait...

Watch Demo Get Pricing
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Product Overview

ISI Analytics provides call-queue dashboards that offer immediate insights into call activity, allowing for the enhancement of agent readiness and customer wait durations. This level of insight empowers managers to swiftly modify staffing levels, which helps minimize the number of calls that go unanswered. Although the historical data filtering may seem somewhat inflexible, its robust call detail reporting and notification features are vital for contact centers handling a large volume of calls.

Product Details

What Is ISI Analytics?

ISI Analytics serves as a comprehensive communications (UC) reporting and call accounting solution, offering detailed insights into enterprise voice traffic. With its queue tracking dashboard and performance analytics for agents, it aims to improve overall service quality. By consolidating information from diverse telephony systems, organizations can effectively track call volumes and assess agent productivity through a unified interface. This capability allows businesses to pinpoint communication challenges and lower operational costs. The platform provides IT managers and department heads with the necessary insights to uphold high service standards.

How Much Does ISI Analytics Cost?

The starting price for ISI Analytics is $300 per month, which includes support for up to three queues. This entry-level plan is designed for smaller teams and features a queue analytics dashboard along with access for both managers and agents. The additional pricing tiers are structured as follows:

  • Essentials: $400/month

  • Professional: $500/month

  • Enterprise: $750/month

Besides the base subscription fees, organizations should also consider the following potential expenses:

  • Implementation And Setup: Ranges from $1,000 to $10,000 based on data sources and complexity

  • Data Migration: Between $2,000 and $15,000 depending on the volume of historical data and validation needs

  • Staff Training: Costs between $1,000 and $8,000 depending on team size and training depth

  • API And Third-Party Integrations: From $3,000 to $12,000 based on the scope of integration

You can request a customized pricing quote for ISI Analytics tailored to your organization.

Please note that pricing is subject to change.

ISI Analytics Integrations

The vendor has not disclosed detailed information regarding its third-party integrations.

View the ISI Analytics demo to understand its complete suite of analytics and reporting features.

Who Is ISI Analytics For?

ISI Analytics is well-suited for various sectors, including:

  • Healthcare

  • Financial services

  • Retail

  • Education

  • Government agencies

Is ISI Analytics Right For You?

If you find yourself manually managing call data or relying on isolated reports, it can hinder operations and obscure visibility. ISI Analytics addresses this issue by providing centralized, real-time insights into call queues and agent performance, enabling teams to respond more swiftly and mitigate inefficiencies. It automates call accounting processes, identifies unused lines, and ensures that staff meet client service expectations. Trusted by companies such as Valpak and Clipper Magazine and supported by SOC 2 Type II certification, it offers secure and dependable analytics essential for business-critical communications.

If you still have questions about ISI Analytics, reach out to our support team at info@softwareseekers.com for further assistance.

IT Management Software Features

✘ dashboard
✘ reporting
✘ automation
✘ dashboards
✘ mobile app
✘ mobile crm
✘ purchasing
✘ job costing
✘ audit trails
✘ gps tracking
✘ mobile access
✘ time tracking
✘ web filtering
✘ call recording
✘ call scripting
✘ cloud security
✘ tax management
✘ call monitoring
✘ crm integration
✘ data encryption
✘ lead management
✘ task management
✘ asset management
✘ audit management
✘ expense tracking
✘ maintenance logs
✘ patch management
✘ sales automation
✘ security measure
✘ activity tracking
✘ budget management
✘ context awareness
✘ email integration
✘ invoicing billing
✘ project templates
✘ safety management
✘ sales forecasting
✘ vendor management
✘ contact management
✘ content scheduling
✘ content versioning
✘ invoice management
✘ payroll processing
✘ predictive dialing
✘ project management
✘ project scheduling
✘ visual recognition
✘ alertsnotifications
✘ bank reconciliation
✘ customer management
✘ document management
✘ employee management
✘ financial reporting
✘ firewall protection
✘ incident management
✘ intrusion detection
✘ it asset management
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ resource allocation
✘ template management
✘ threat intelligence
✘ workflow automation
✘ financial management
✘ inventory management
✘ performance tracking
✘ smart data discovery
✘ bot design deployment
✘ role based permission
✘ work order management
✘ zero touch deployment
✘ customizable templates
✘ facilities maintenance
✘ multi currency support
✘ multi language support
✘ scheduling dispatching
✘ user activity tracking
✘ analytics and reporting
✘ customer servicesupport
✘ customizable dashboards
✘ predictive capabilities
✘ reporting and analytics
✘ security and compliance
✘ self service dashboards
✘ supply chain management
✘ manufacturing management
✘ media library management
✘ multi channel publishing
✘ vulnerability management
✘ web application security
✘ budgeting and forecasting
✘ natural language dialogue
✘ sales pipeline management
✘ agentic workflow automatio
✘ automated patch management
✘ battery usage optimization
✘ agentic workflow automation
✘ anti virus and anti malware
✘ fan noise reduction control
✘ incident and issue tracking
✘ multi factor authentication
✘ call reporting and analytics
✘ ai driven root cause analysis
✘ security audits and reporting
✘ text to speech speech to text
✘ compliance and risk management
✘ human resources management hrm
✘ interactive voice response ivr
✘ policy and document management
✘ regulatory compliance tracking
✘ risk assessment and mitigation
✘ sales and marketing automation
✘ incident and request management
✘ optimization profile management
✘ predictive maintenance analytics
✘ real time temperature monitoring
✘ remote monitoring and management
✘ it operations management software
✘ third partyvendor risk management
✘ voicemail and callback management
✘ esg metrics tracking and reporting
✘ version control and change tracking
✘ customer relationship management crm
✘ entity extraction with text analytics
✘ real time asset discovery and inventory
✘ content creation and editing tools wysiwyg
✘ anomaly detection and predictive maintenance
✘ integration with help desk and support systems
✘ security information and event management siem
✘ regulatory change monitoring and impact analysis
✘ carbon emissions data capture and calculation tools

Pros

  • ✔ Real-time dashboards improve decision-making
  • ✔ Comprehensive historical records for regulatory compliance
  • ✔ Accurate real-time UC traffic visibility

Cons

  • ✘ Extensive capabilities may initially overwhelm users
  • ✘ Data export options feel overly restricted

Price

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

ISI Analytics offers four main tiers: Basic ($300/month), Essentials ($400/month), Professional ($500/month), and Enterprise ($750/month). Request a personalized ISI Analytics pricing quote for your business.

The vendor has not shared information regarding a mobile app.

It offers support via telephone and a knowledge base.

Typical users include call centers, healthcare providers, financial services, government agencies, the education sector, and retail chains.

The vendor has not shared specific integration details.

ISI Analytics is primarily available in English.

Yes, it offers an API for seamless data export to third parties.