logo

Request Tracker

Are you in search of a reliable ticket management system? Request Tracker (RT) is a powerful cloud-based application designed for scalability and resilience. It...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Are you in search of a reliable ticket management system? Request Tracker (RT) is a powerful cloud-based application designed for scalability and resilience. It...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Are you in search of a reliable ticket management system? Request Tracker (RT) is a powerful cloud-based application designed for scalability and resilience. It makes task management easier while delivering real-time insights. Enjoy more organized operations, increased productivity, and better communication with Request Tracker (RT). Enhance your workflows and simplify ticket handling by discovering the features of Request Tracker.

Product Snapshot

Main Snapshot
Snapshot 1 Snapshot 2

Product Details

What Is Request Tracker?

Overview

Request Tracker, commonly called RT, is a cloud-based solution for managing tickets tailored to the needs of various organizations. This software primarily focuses on tracking and overseeing workflows, customer inquiries, and internal project assignments. It addresses typical challenges in project management and customer support by offering features like seamless email integration, customizable ticket lifecycles, automation options, and detailed user permissions and roles.

What Is Request Tracker Best For?

Request Tracker is celebrated for its user-friendly interface, making it widely recognized for its simplicity. The software features an intuitive layout that allows for easy navigation, making it suitable for users with diverse levels of technical skills. This focus on usability extends across both desktop and mobile applications, providing a consistent experience on all devices.

Request Tracker Pricing

The provider offers four distinct pricing tiers:

  • Starter – $125/month

  • Business – $350/month

  • Growth – $1000/month

  • Enterprise – Custom pricing available

Receive a customized quote for Request Tracker that suits your organization's specific requirements.

Please note: Pricing may change over time.

Request Tracker Integrations

Request Tracker can integrate with Zapier. Currently, the vendor has not provided information regarding any additional third-party integrations.

How Does Request Tracker Work?

You can navigate the dashboard and utilize the software's features with these steps:

  1. Log in using your credentials to reach the Request Tracker dashboard.

  2. The top menu provides quick access to essential features like creating and searching tickets.

  3. Apply filters and sorting options to efficiently organize tickets.

  4. Easily assign tickets to team members and establish priorities directly from the dashboard.

  5. Use the knowledge base for fast answers to frequently asked questions.

  6. Track ticket status, updates, and notifications in real-time.

  7. Create reports and analytics to monitor performance and trends.

  8. Customize settings to adapt the software to your unique workflow.

  9. Access the mobile application for managing tickets and updates while on the move.

If you want to explore more about the software, consider scheduling a complimentary demo of Request Tracker.

Who Is Request Tracker For?

This highly scalable software is crafted to accommodate the demands of expanding organizations. Request Tracker is particularly beneficial for industries such as:

  • Education

  • Information Technology

  • Aeronautics and Space

  • Communications

Is Request Tracker Right For You?

If you seek a powerful, customizable, and easy-to-use ticket management solution, then Request Tracker could be an excellent fit. This open-source tool aims to streamline processes, enhance efficiency, and foster better communication within organizations of any size. Additionally, it offers a specialized version known as Request Tracker for Incident Response (RTIR), designed specifically for the needs of CERT teams.

If you would like to know more about Request Tracker software, reach out to us at info@softwareseekers.com, and our customer support team will provide you with a comprehensive overview of the software to assist you in making an informed choice.

Project Management Software Features

✔ dashboard
✘ free plan
✔ reporting
✘ scheduler
✘ dashboards
✘ free trial
✘ mobile app
✘ purchasing
✘ ai features
✘ file sharing
✘ integrations
✘ telemedicine
✘ collaboration
✘ mobile access
✔ time tracking
✘ bid management
✘ patient portal
✘ budgeting tools
✘ e prescriptions
✘ email marketing
✘ lead generation
✘ marketing tools
✘ quality control
✘ rent collection
✔ task management
✘ asset management
✘ automation tools
✘ custom workflows
✘ document sharing
✘ easy integration
✘ expense tracking
✘ lab integrations
✘ lease management
✘ maintenance logs
✘ project tracking
✘ shared calenders
✘ budget management
✘ claims management
✘ data importexport
✘ project templates
✘ safety management
✘ tenant management
✘ time zone support
✘ content management
✘ customizable forms
✘ data visualization
✘ equipment tracking
✘ project management
✘ project scheduling
✘ shop floor control
✘ team communication
✘ alertsnotifications
✘ campaign management
✘ communication tools
✘ contract management
✘ document management
✘ employee engagement
✘ employee management
✘ employee onboarding
✘ facility management
✘ incident management
✘ production planning
✘ property accounting
✘ reporting analytics
✘ resource allocation
✘ workforce analytics
✘ financial management
✘ inventory management
✘ maintenance requests
✘ patient demographics
✘ portfolio and assets
✘ real time monitoring
✘ bill of materials bom
✘ billing and invoicing
✘ business intelligence
✘ customer segmentation
✘ equipment maintenance
✘ inspection management
✘ partner data exchange
✘ product health scores
✘ scalable architecture
✘ work order management
✘ attendee communication
✘ customizable workflows
✘ facilities maintenance
✘ performance management
✘ benefits administration
✘ change order management
✘ compensation management
✘ registration management
✘ reporting and analytics
✘ social media management
✘ supply chain management
✘ workflows and approvals
✘ business intelligence bi
✘ communication and access
✘ documents and compliance
✘ manufacturing management
✘ subcontractor management
✘ training and development
✘ integrated team calendars
✘ stakeholder collaboration
✘ access controlspermissions
✘ human resources management
✘ maintenance and operations
✘ attendance and time tracking
✘ employee self service portal
✘ integration with erp systems
✘ product lifecycle management
✘ centralised product portfolio
✘ venue and resource management
✘ agenda and schedule management
✘ compliance and risk management
✘ human resources management hrm
✘ sales and marketing automation
✘ speaker and content management
✘ audience interaction technology
✘ data driven product performance
✘ employee information management
✘ on site and virtual event tools
✘ project planning and scheduling
✘ tenant and lease administration
✘ appointment managementscheduling
✘ product lifecycle management plm
✘ integration with financial systems
✘ production planning and scheduling
✘ recruitment and applicant tracking
✘ financial management and accounting
✘ customer relationship management crm

Pros

  • ✔ Streamlines ticket management efficiently
  • ✔ Seamless email integration for prompt communication
  • ✔ Allows users to customize RT's UI to streamline custom workflows
  • ✔ User-friendly interface for easy navigation
  • ✔ Responsive support team to manage customer requests efficiently

Cons

  • ✘ Initial setup may be time-consuming, according to some reviews
  • ✘ High customization may lead to complexity
  • ✘ Potential for information overload in complex setups

Price

Professional

$125.00

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Request Tracker.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Request Tracker supports multiple languages, including Chinese, English, Dutch, French, Italian, German, Japanese, Portuguese, Russian, and Spanish.

The software has four pricing plans: Standard ($125/month), Business ($350/month), Enterprise ($1000/month), and Premier (custom pricing). Get a tailored Request Tracker pricing plan per your company’s requirements.

Yes, Request Tracker offers a REST-like API.

Yes, Request Tracker supports mobile devices.

Typical users of Request Tracker include communications, information technology, education, and aeronautical and space industries.

Request Tracker integrates with thousands of popular apps via Zapier.

Request Tracker offers support options, including phone, email, a help desk, FAQs, forums, a knowledge base and chat support options.

Request Tracker (RT) serves the needs of your staff and customers to help them track and manage their workflows.