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Five9 Software

The Five9 platform provides efficient management of customer interactions, enabling smoother workflows and improved productivity. Although the cost can differ,...

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The Five9 platform provides efficient management of customer interactions, enabling smoother workflows and improved productivity. Although the cost can differ,...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The Five9 platform provides efficient management of customer interactions, enabling smoother workflows and improved productivity. Although the cost can differ, its powerful functionalities yield significant advantages, positioning it as an excellent option for enhancing contact center efficiency and raising the bar for customer service quality.

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Product Details

What Is Five9 Software?

Five9 CRM software serves as a comprehensive, cloud-hosted solution for both inbound and outbound business needs, designed to enhance customer relationship management (CRM). Featuring an omnichannel interface, it enables connections with users across the globe. This application, often referred to as a 'call-center' tool within typical commercial settings, boosts team performance and efficiency through its innovative ‘Practical-AI’ technology. It simplifies workforce management and bridges the gap between customers and agents via various channels such as email, chat, messaging, phone calls, social media, and more.

Moreover, Five9 connects international customers to designated agents by utilizing natural language processing (NLP) and intelligent routing, providing step-by-step assistance to all potential clients.

The software is designed to help businesses prevent missed calls and minimize the chances of customer dissatisfaction. Equipped with integrated speech recognition, it enhances customer interactions and facilitates quick responses. Real-time monitoring allows for the analysis and reporting of various metrics, including smart dialing capabilities.

This SaaS solution is compatible with both Windows and Mac operating systems.

Five9 Software Pricing

The pricing details for Five9 are outlined below:

  • Core: 149 USD/month

  • Premium: 169 USD/month

  • Optimum: 199 USD/month

  • Ultimate: 229 USD/month

If you require a tailored quote based on your specific business needs, please click on the Get Pricing option at the top of this page.

Five9 Software Demo

You can request a live demonstration of Five9 by clicking on the ‘Watch Demo’ button. Currently, there is no free trial or open-access version available for this software.

For seamless onboarding, training resources are provided through webinars, documentation, phone support, 24/7 chat assistance, and the vendor’s dedicated help desk.

Five9 Software Reviews

The software has received favorable ratings from numerous reviewers and businesses alike. Many platforms highlight this application in their rankings of top call center software.

To view verified reviews from Five9 customers, please visit our Reviews section.

Our Thoughts

Five9 Software is a web-based call center automation solution that aims to enhance customer experience for businesses. It includes automatic synchronization for all contacts alongside robust CRM management features. This cloud contact center software caters to both small enterprises and large organizations addressing their cloud transformation and digitization needs.

CRM Software Features

✘ security
✘ training
✘ dashboard
✘ invoicing
✘ reporting
✘ timeclock
✘ mobile app
✘ mobile crm
✘ purchasing
✘ online help
✘ ai analytics
✘ audit trails
✘ chatgpt said
✘ integrations
✘ lead routing
✘ sales orders
✘ client portal
✘ hr compliance
✘ insurance crm
✘ time tracking
✘ crm for retail
✘ healthcare crm
✘ mobile crm app
✘ sales pipeline
✘ sales tracking
✘ tax management
✘ budget tracking
✘ case management
✘ crm for coaches
✘ crm for outlook
✘ crm integration
✘ deployment type
✘ email marketing
✘ lead generation
✔ lead management
✘ market position
✘ task management
✘ accounts payable
✘ crm for facebook
✘ crm for startups
✘ customer support
✘ distribution crm
✘ donor management
✘ event management
✘ expense tracking
✘ fundraising tool
✘ grant management
✘ sales automation
✘ activity tracking
✘ budget management
✘ crm for b2b sales
✘ crm for education
✘ crm for marketing
✘ donation tracking
✔ email integration
✘ fundraising tools
✘ project templates
✔ sales forecasting
✘ vendor management
✘ activity dashboard
✔ contact management
✘ content management
✘ crm for healthcare
✘ crm for nonprofits
✘ financial tracking
✘ hotel crm software
✘ invoice management
✘ payment processing
✘ payroll processing
✘ project scheduling
✘ route optimization
✘ accounts receivable
✘ alertsnotifications
✘ analytics reporting
✘ automated workflows
✘ bank reconciliation
✘ campaign management
✘ collaboration tools
✘ contract management
✘ crm for consultants
✘ crm for contractors
✘ crm for field sales
✘ crm for freelancers
✘ crm for hospitality
✘ crm for real estate
✘ crm for restaurants
✘ crm for sales teams
✘ crm for wholesalers
✘ customer management
✘ document management
✘ employee management
✘ employee onboarding
✘ financial reporting
✘ marketing campaigns
✘ mobile crm software
✘ online crm software
✘ reporting analytics
✘ resource allocation
✘ workflow automation
✘ android crm software
✘ banking crm software
✘ crm for associations
✘ crm for distributors
✘ higher education crm
✘ inventory management
✘ it ticketing systems
✘ marketing automation
✘ merchandise transfer
✘ multichannel support
✘ performance tracking
✘ quotation management
✘ volunteer management
✘ warehouse management
✘ compliance management
✘ crm for loan officers
✔ customer segmentation
✘ membership management
✘ mortgage crm software
✘ multi channel support
✘ productivity tracking
✘ safety and compliance
✘ crm for digital agency
✘ crm for small business
✘ ecommerce crm software
✘ financial crm software
✘ guest intelligence crm
✘ multi currency support
✔ opportunity management
✘ performance management
✘ sales enablement tools
✘ analytics and reporting
✘ consulting crm software
✘ crm for media companies
✔ customer servicesupport
✘ customizable dashboards
✘ enterprise crm software
✘ recipe menu engineering
✘ registration management
✘ reporting and analytics
✘ sales pipeline tracking
✘ sales tracking software
✘ social media management
✘ alerts and notifications
✘ communication management
✘ crm for event management
✘ crm for insurance agents
✘ crm for marketing agency
✘ crm for mortgage brokers
✘ crm for rental companies
✘ customer service support
✔ deal pipeline management
✘ multi channel management
✘ omnichannel crm software
✔ social media integration
✘ task activity management
✘ training and development
✘ automated purchase orders
✘ budgeting and forecasting
✘ crm for equipment dealers
✘ crm for insurance brokers
✘ crm for service providers
✘ customer service software
✘ customizable hr workflows
✘ email integration implied
✘ mobile crm mobile crm app
✘ sales pipeline management
✘ ai integrated crm solution
✘ crm for content management
✘ crm for financial advisors
✘ crm for financial services
✘ crm for logistics industry
✘ crm for outside sales reps
✘ crm for project management
✘ crm for real estate agents
✘ customer support ticketing
✘ sales engagement platforms
✘ account management software
✘ channel management software
✘ contact management software
✘ crm for political campaigns
✘ crm for training management
✘ crm for workflow management
✘ email marketing integration
✘ sales acceleration software
✘ small business crm software
✘ auto dealership crm software
✘ crm for construction company
✘ customer engagement platform
✘ employee database management
✘ task and activity management
✘ task assignment and tracking
✘ time and attendance tracking
✘ crm for professional services
✘ customer feedback and surveys
✘ investorcustomer segmentation
✘ crm for manufacturing business
✘ crm for social media marketing
✘ crm for health insurance agents
✘ crm for real estate wholesalers
✔ customer communication tracking
✘ employee information management
✘ project planning and scheduling
✘ sales force automation software
✘ sales forecasting via analytics
✘ appointment managementscheduling
✘ crm for digital marketing agency
✘ crm for membership organizations
✘ delivery planning and scheduling
✘ integration with marketing tools
✘ integration with thirdparty apps
✘ mobile crm implied mobile access
✘ crm software for accounting firms
✘ email integration email marketing
✘ integration with third party apps
✘ cloud based crm for small business
✘ mobile crm analytics and reporting
✘ recruitment and applicant tracking
✘ task management alertsnotifications
✘ customer relationship management crm
✘ opportunity deal pipeline management
✘ workflow automationautomated workflows
✘ sales pipeline deal pipeline management
✘ workflow automation automated workflows
✘ social media integration via integration
✘ sales forecasting pipeline value tracking
✘ crm for offices and public administrations
✘ multi channel support email sms whatsapp chat
✘ analytics and reportingreporting and analytics
✘ analytics and reporting reporting and analytics
✘ casesupport ticketing customer support ticketing
✘ deal pipeline management sales pipeline tracking
✘ social media integration lead capture from social channels

Pros

  • ✔ Keyboard shortcuts simplify information handling
  • ✔ Simple monitoring of all contacts with convenient note posting
  • ✔ Offers high-quality recordings for playback

Cons

  • ✘ Some software users experience delay in connecting calls
  • ✘ Frequent forced logouts disrupt workflow

Price

Professional

Custom

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Ratings

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Ratings Distribution

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, the software provides an API for usage.

The platform supports various languages, including English, French, German, Portuguese, and Spanish.

The software integrates with Salesforce Engage Software, Microsoft, Oracle CRM, ServiceNow HR, and Zendesk.

The platform offers five pricing plans to suit your needs. These include Digital plan for $175/month, Core plan for $175/month, Premium plan for $235/month, Optimum plan for $290/month, and the Ultimate plan for $325/month. For a personalized Five9 pricing quote, contact us now!

Individuals in financial services, healthcare, and information technology use this software.

The software offers support through FAQs, phone, chat, and email.