InfoServ
Enhance customer relationships with InfoServ CRM, centralizing data and streamlining sales, marketing, and service operations for your business.
InfoServ CRM enables companies to consolidate customer information while optimizing their sales, marketing, and service workflows. Although the mobile version does not include a reporting feature, InfoServ CRM provides immediate access to customer histories and allows for various customization choices. In summary, this platform is ideal for organizations aiming to improve their customer relationship management.
What Is InfoServ?
InfoServ CRM is a comprehensive solution designed for customer relationship management, bringing together customer information and optimizing processes within sales, marketing, and customer service. It offers an all-encompassing view of client profiles, facilitating personalized interactions and effective lead handling. By structuring client information and tracking communications in an integrated manner, the platform empowers businesses to boost productivity and cultivate stronger customer connections by automating significant tasks.
What Is InfoServ Best For?
InfoServ excels in enhancing customer support operations with its robust ticket management system that consolidates communication. This feature allows teams to efficiently track, prioritize, and resolve customer issues through a well-organized workflow. The platform assists support teams in quickly recognizing challenges, acting on performance metrics, and elevating both customer satisfaction and overall team efficiency. With real-time tracking, organized workflows, and comprehensive reporting, it provides better visibility and control over every support request from inception to resolution.
How Much Does InfoServ Cost?
The pricing for InfoServ begins at €14 per user per month for the Basic plan suitable for 1-10 users. Moreover, a 14-day free trial is available for new users. There are three additional plans offered, all billed semi-annually:
Standard – €35/user/month (For 5-25 Users)
Professional – €45/user/month (For 5-75 Users)
Enterprise – €55/user/month (For 10-1000 Users)
Besides the basic subscription fees, organizations should consider the following estimated costs based on industry standards:
Implementation: €3,000–€15,000 for SMBs; €15,000–€50,000 for mid-market deployments; €50,000–€150,000+ for complex enterprise setups (approximately $3,300-$165,000+)
Workflow And CRM Customization: €2,000–€20,000 based on complexity and tailored processes (approximately $2,200–$22,000)
Data Migration: €2,000–€10,000 depending on the volume of customer data (approximately $2,200–$11,000)
Training: €1,000–€10,000 based on organizational size (approximately $1,100–$11,000)
Integrations: €5,000–€25,000 depending on scope (approximately $5,500–$27,500)
Users generally perceive InfoServ’s pricing as reflective of its extensive features. Organizations aiming to unify their customer support with CRM and operational workflows find significant value in its functionality and customization options. However, some feedback indicates that costs may increase as usage grows or when more advanced modules are utilized—this is typical for comprehensive enterprise-grade software solutions.
Get a customized InfoServ cost today.
Please note: The pricing is subject to change.
InfoServ Integrations
The software seamlessly integrates with Clock PMS+ and Viber platforms.
How Does InfoServ Work?
Log into InfoServ to access a unified platform that manages customer relationships along with support operations and business workflows. Follow these steps to utilize its main features:
Connect and organize customer data through either standardized or custom client profiles to maintain complete records.
Create and oversee support tickets to track, prioritize, and assign customer issues with full visibility throughout their lifecycle.
Set up campaigns and mass email communications to send targeted automated messages based on customer data and segmentation rules.
Organize tasks and to-do lists to manage both individual and team workloads while setting deadlines and monitoring progress.
Store all customer-related documents securely in one location with access controls and categorized structures.
Configure dashboards and reporting tools to oversee performance metrics while tracking KPIs for insights into support efforts, sales activities, and campaigns.
Request a free InfoServ demo to get acquainted with the software's features.
Who Is InfoServ For?
This solution is well-suited for a diverse array of industries including:
Tourism
Hospitality
E-commerce
Finance
InfoServ Use Cases
An analysis of InfoServ’s capabilities reveals several key scenarios where the software is frequently employed across various sectors such as customer support, sales management, communication oversight, and business operations:
Manufacturing And Printing Supply Businesses Managing High-Volume Customer Communication: Companies in this sector utilize InfoServ to centralize a high volume of customer inquiries along with recurring orders across multiple channels like phone and email. The software routes inquiries efficiently to appropriate staff members while maintaining complete interaction histories. It also synchronizes data from external ERP systems and monitors purchasing behavior changes.
Travel And Tourism Companies Managing High Volumes Of Customer Inquiries: Businesses in travel leverage InfoServ to consolidate inquiries from various sources into a single platform. This integration facilitates efficient routing of inquiries to suitable agents while tracking communication histories throughout the sales process from inquiry handling through payment processing.
Telemarketing And E-Commerce Businesses Managing High-Volume Customer Interactions: This sector benefits from centralizing all inbound and outbound communications through InfoServ. It enables support teams to identify customers effortlessly while accessing full communication histories and managing telemarketing campaigns more effectively. Integrated call center capabilities enhance agent performance visibility across multiple teams.
Hospitality Businesses Managing Guest Communication And Service Workflows: Hotels use InfoServ to centralize guest interactions along with booking details into one cohesive platform. The software aids in maintaining detailed guest profiles while tracking communication history across different channels. Automation tools help improve response times while delivering personalized guest experiences that foster loyalty.
Is InfoServ Right For You?
If you seek software that emphasizes integrated communication with customers while optimizing sales and marketing workflows, then InfoServ could be an excellent fit. Its wide range of features—including a comprehensive view of customers and customizable processes—ensures that all interactions are centralized effectively.
The cloud-based platform of InfoServ CRM is secure and scalable to enhance productivity while nurturing strong client relationships. It is trusted by numerous industry leaders such as Palms Bet, UniCredit Bulbank, and Alpha Research.
If you still have questions about whether InfoServ is the right solution for your organization, reach out to our customer support team at info@softwareseekers.com for further assistance.