Kapture CRM

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Automate your business processes with Kapture CRM, offering centralized control and unmatched reporting for sales, marketing, and customer service.

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Product Overview

Kapture CRM streamlines multiple business operations such as sales, distribution, customer support, marketing, and collections through a unified management of pre-sale functions. Although there is potential for enhancing the user interface to elevate user experience, the capabilities for reporting and integration stand out as exceptional.

Product Details

What Is Kapture CRM?

Kapture CRM, previously referred to as Kapture CX, is designed to automate a wide range of business functions. This includes sales, distribution, customer service, marketing, and collections, all while providing centralized management of pre-sale activities. Although there is room for improvement in the user interface to enhance user experience, the platform excels in reporting and integration capabilities.

This enterprise-level Cloud CRM solution aims to optimize your customer support and sales processes. It is accessible via both web and mobile applications. With its omnichannel support, comprehensive knowledge base, and a user-friendly interface, Kapture enhances agent productivity and minimizes response times. Key features include automatic ticket assignment, interaction history tracking, call recording, customizable roles and permissions, and the ability to generate over 500 reports. The system is fully adaptable to fit your specific workflows. Additionally, Kapture offers a self-service portal and AI-driven chat functionalities to foster lasting customer relationships.

If you’re interested in obtaining a tailored quote for Kapture CRM, reach out to us without delay!

Kapture boasts an extensive range of API integrations that address the diverse requirements of businesses, paving the way for growth and expansion. Companies can effectively manage a significant volume of leads while ensuring a seamless customer experience, leading to substantial improvements in sales performance.

The platform also features ready-to-use configurations tailored for various industries including Hotels, Retail, E-commerce, Real Estate, Travel, HealthCare, Service Professionals, Large Enterprises, FMCG, and the Cruise Industry.

Explore the features of Kapture CRM in greater depth by scheduling your free demo today.

Kapture caters to clients who desire a solution that is largely functional right out of the box—approximately 80%—while still offering customization options to meet their changing needs. Our services extend across more than 12 countries, supporting over 500 companies.

Need help deciding whether Kapture CRM is the right fit for you? Contact us at info@softwareseekers.com.

CRM Software Features

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Pros & Cons

Pros

checkSelf-service portal and omnichannel presence make it easy to manage ticket backlog

checkDetailed reporting and smooth integrations are significant advantages

checkEffortless CX and CS support with easy conversations in Kapture CX

Cons

closeReports take longer to download when multiple are queued as per user reviews

closeDashboards need improvement to better align with user requirement

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Frequently Asked Questions

Yes, the software offers an API.

Kapture CRM supports English language.

The software offers integration with various third-party applications across different industries. These apps include Zoho, HubSpot, Salesforce, Genesys, Meta, X, Shopify, PayU, Dynamics 365, and many more.

Yes, the software offers a mobile app.

The software offers three pricing tiers, Essential, Professional, and Enterprise, each with a custom pricing option. To get personalized Kapture pricing, contact us right away!

Kapture CRM caters to the following industries and sectors: Retail, E-Commerce, Consumer durables, Travel, Energy And Utilities.

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