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NewVoiceMedia

NewVoiceMedia integrates artificial intelligence, omnichannel routing, and CRM connectivity to assist organizations in providing quicker and more personalized c...

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NewVoiceMedia integrates artificial intelligence, omnichannel routing, and CRM connectivity to assist organizations in providing quicker and more personalized c...

Watch Demo Get Pricing
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Product Overview

NewVoiceMedia integrates artificial intelligence, omnichannel routing, and CRM connectivity to assist organizations in providing quicker and more personalized customer support. While the initial configuration may require a significant investment of time, the benefits are substantial. This solution is ideal for mid-sized to large teams looking to streamline their communications, proving itself as a reliable tool that matches the dedication of your workforce.

Product Details

What Is NewVoiceMedia?

NewVoiceMedia, now a part of Vonage Contact Center, serves as a cloud-based platform for customer engagement tailored for sales and support teams. It seamlessly integrates with customer relationship management (CRM) systems like Salesforce, enhancing communication across various channels including voice, chat, email, and social media.

While the focus is primarily on omnichannel routing and automation, the platform is intricately designed for thorough communication. For mid-sized to enterprise-level organizations aiming to merge CRM functionalities with telephony, NewVoiceMedia provides robust AI-powered tools and real-time insights into customer interactions.

NewVoiceMedia Pricing

Organizations can select from these NewVoiceMedia pricing options:

  • Priority

  • Premium

These plans come with custom pricing. Reach out to us for a personalized quote regarding NewVoiceMedia pricing.

NewVoiceMedia Integrations

The software is compatible with various systems and platforms, including:

  • Salesforce

  • Zendesk Sell

  • ServiceNow

  • Microsoft 365 Software

Request a demonstration of NewVoiceMedia to explore its integration capabilities further.

Who Is NewVoiceMedia For?

The NewVoiceMedia platform is well-suited for numerous industries and sectors, such as:

  • Retail

  • Healthcare

  • Financial services

  • Travel and hospitality

  • Insurance

  • Education

Is NewVoiceMedia Right For You?

This platform is crafted for businesses in search of a Salesforce-integrated cloud contact center that excels in omnichannel functionality. If your organization utilizes voice, email, chat, or SMS to connect with customers, considering this solution could be beneficial. Its AI-driven features and automation tools are designed to enhance responsiveness and elevate agent performance.

If you're still uncertain whether NewVoiceMedia meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

CRM Software Features

✘ security
✘ training
✘ dashboard
✘ invoicing
✘ reporting
✘ timeclock
✘ mobile app
✔ mobile crm
✘ purchasing
✘ online help
✘ ai analytics
✘ audit trails
✘ chatgpt said
✘ integrations
✘ lead routing
✘ sales orders
✘ client portal
✘ hr compliance
✘ insurance crm
✘ time tracking
✘ crm for retail
✘ healthcare crm
✘ mobile crm app
✘ sales pipeline
✘ sales tracking
✘ tax management
✘ budget tracking
✘ case management
✘ crm for coaches
✘ crm for outlook
✘ crm integration
✘ deployment type
✘ email marketing
✘ lead generation
✘ lead management
✘ market position
✘ task management
✘ accounts payable
✘ crm for facebook
✘ crm for startups
✘ customer support
✘ distribution crm
✘ donor management
✘ event management
✘ expense tracking
✘ fundraising tool
✘ grant management
✘ sales automation
✘ activity tracking
✘ budget management
✘ crm for b2b sales
✘ crm for education
✘ crm for marketing
✘ donation tracking
✘ email integration
✘ fundraising tools
✘ project templates
✘ sales forecasting
✘ vendor management
✘ activity dashboard
✔ contact management
✘ content management
✘ crm for healthcare
✘ crm for nonprofits
✘ financial tracking
✘ hotel crm software
✘ invoice management
✘ payment processing
✘ payroll processing
✘ project scheduling
✘ route optimization
✘ accounts receivable
✔ alertsnotifications
✘ analytics reporting
✘ automated workflows
✘ bank reconciliation
✘ campaign management
✘ collaboration tools
✘ contract management
✘ crm for consultants
✘ crm for contractors
✘ crm for field sales
✘ crm for freelancers
✘ crm for hospitality
✘ crm for real estate
✘ crm for restaurants
✘ crm for sales teams
✘ crm for wholesalers
✘ customer management
✘ document management
✘ employee management
✘ employee onboarding
✘ financial reporting
✘ marketing campaigns
✘ mobile crm software
✘ online crm software
✘ reporting analytics
✘ resource allocation
✔ workflow automation
✘ android crm software
✘ banking crm software
✘ crm for associations
✘ crm for distributors
✘ higher education crm
✘ inventory management
✘ it ticketing systems
✘ marketing automation
✘ merchandise transfer
✘ multichannel support
✘ performance tracking
✘ quotation management
✘ volunteer management
✘ warehouse management
✘ compliance management
✘ crm for loan officers
✘ customer segmentation
✘ membership management
✘ mortgage crm software
✘ multi channel support
✘ productivity tracking
✘ safety and compliance
✘ crm for digital agency
✘ crm for small business
✘ ecommerce crm software
✘ financial crm software
✘ guest intelligence crm
✘ multi currency support
✘ opportunity management
✘ performance management
✘ sales enablement tools
✔ analytics and reporting
✘ consulting crm software
✘ crm for media companies
✘ customer servicesupport
✔ customizable dashboards
✘ enterprise crm software
✘ recipe menu engineering
✘ registration management
✘ reporting and analytics
✘ sales pipeline tracking
✘ sales tracking software
✘ social media management
✘ alerts and notifications
✘ communication management
✘ crm for event management
✘ crm for insurance agents
✘ crm for marketing agency
✘ crm for mortgage brokers
✘ crm for rental companies
✘ customer service support
✔ deal pipeline management
✘ multi channel management
✘ omnichannel crm software
✘ social media integration
✘ task activity management
✘ training and development
✘ automated purchase orders
✘ budgeting and forecasting
✘ crm for equipment dealers
✘ crm for insurance brokers
✘ crm for service providers
✘ customer service software
✘ customizable hr workflows
✘ email integration implied
✘ mobile crm mobile crm app
✘ sales pipeline management
✘ ai integrated crm solution
✘ crm for content management
✘ crm for financial advisors
✘ crm for financial services
✘ crm for logistics industry
✘ crm for outside sales reps
✘ crm for project management
✘ crm for real estate agents
✘ customer support ticketing
✘ sales engagement platforms
✘ account management software
✘ channel management software
✘ contact management software
✘ crm for political campaigns
✘ crm for training management
✘ crm for workflow management
✘ email marketing integration
✘ sales acceleration software
✘ small business crm software
✘ auto dealership crm software
✘ crm for construction company
✘ customer engagement platform
✘ employee database management
✘ task and activity management
✘ task assignment and tracking
✘ time and attendance tracking
✘ crm for professional services
✘ customer feedback and surveys
✘ investorcustomer segmentation
✘ crm for manufacturing business
✘ crm for social media marketing
✘ crm for health insurance agents
✘ crm for real estate wholesalers
✔ customer communication tracking
✘ employee information management
✘ project planning and scheduling
✘ sales force automation software
✘ sales forecasting via analytics
✘ appointment managementscheduling
✘ crm for digital marketing agency
✘ crm for membership organizations
✘ delivery planning and scheduling
✘ integration with marketing tools
✘ integration with thirdparty apps
✘ mobile crm implied mobile access
✘ crm software for accounting firms
✘ email integration email marketing
✘ integration with third party apps
✘ cloud based crm for small business
✘ mobile crm analytics and reporting
✘ recruitment and applicant tracking
✘ task management alertsnotifications
✘ customer relationship management crm
✘ opportunity deal pipeline management
✘ workflow automationautomated workflows
✘ sales pipeline deal pipeline management
✘ workflow automation automated workflows
✘ social media integration via integration
✘ sales forecasting pipeline value tracking
✘ crm for offices and public administrations
✘ multi channel support email sms whatsapp chat
✘ analytics and reportingreporting and analytics
✘ analytics and reporting reporting and analytics
✘ casesupport ticketing customer support ticketing
✘ deal pipeline management sales pipeline tracking
✘ social media integration lead capture from social channels

Pros

  • ✔ Easy to use interface
  • ✔ Real-time reporting enhances engagement insights
  • ✔ Unified client engagement across all channels

Cons

  • ✘ Setup process can be time-consuming
  • ✘ Teams may require initial training

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

NewVoiceMedia offers support via a customer portal.

The primary interface is in English, but the system offers multi-language support via translations APIs.

Typical users who benefit from NewVoiceMedia features include businesses across various industries and sectors, such as retail, healthcare, financial services, hospitality, insurance education, technology, and the public sector.

NewVoiceMedia offers two pricing plans, Priority and Premium, both available on custom pricing. Contact us for a detailed NewVoiceMedia cost estimate.

Though primarily integrated with Salesforce, the system integrates with Zendesk, Microsoft 365, and ServiceNow.

Yes, it offers mobile access through the Vonage business app.

Yes, NewVoiceMedia offers API access.