NewVoiceMedia

star star star star star 0.0 (0 reviews) | CRM Software · CRM For B2B Sales

Transform customer service with NewVoiceMedia's AI-driven, omnichannel routing and CRM integration for faster, personalized support.

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Product Overview

NewVoiceMedia integrates artificial intelligence, omnichannel routing, and CRM connectivity to assist organizations in providing quicker and more personalized customer support. While the initial configuration may require a significant investment of time, the benefits are substantial. This solution is ideal for mid-sized to large teams looking to streamline their communications, proving itself as a reliable tool that matches the dedication of your workforce.

Product Details

What Is NewVoiceMedia?

NewVoiceMedia, now a part of Vonage Contact Center, serves as a cloud-based platform for customer engagement tailored for sales and support teams. It seamlessly integrates with customer relationship management (CRM) systems like Salesforce, enhancing communication across various channels including voice, chat, email, and social media.

While the focus is primarily on omnichannel routing and automation, the platform is intricately designed for thorough communication. For mid-sized to enterprise-level organizations aiming to merge CRM functionalities with telephony, NewVoiceMedia provides robust AI-powered tools and real-time insights into customer interactions.

NewVoiceMedia Pricing

Organizations can select from these NewVoiceMedia pricing options:

Priority
Premium

These plans come with custom pricing. Reach out to us for a personalized quote regarding NewVoiceMedia pricing.

NewVoiceMedia Integrations

The software is compatible with various systems and platforms, including:

Salesforce
Zendesk Sell
ServiceNow
Microsoft 365 Software

Request a demonstration of NewVoiceMedia to explore its integration capabilities further.

Who Is NewVoiceMedia For?

The NewVoiceMedia platform is well-suited for numerous industries and sectors, such as:

Retail
Healthcare
Financial services
Travel and hospitality
Insurance
Education

Is NewVoiceMedia Right For You?

This platform is crafted for businesses in search of a Salesforce-integrated cloud contact center that excels in omnichannel functionality. If your organization utilizes voice, email, chat, or SMS to connect with customers, considering this solution could be beneficial. Its AI-driven features and automation tools are designed to enhance responsiveness and elevate agent performance.

If you're still uncertain whether NewVoiceMedia meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

CRM Software Features

cancel Security

cancel Training

cancel Dashboard

cancel Invoicing

cancel Reporting

cancel Timeclock

cancel Mobile App

check_circle Mobile CRM

cancel Purchasing

cancel Online Help

cancel AI Analytics

cancel Audit Trails

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cancel Integrations

cancel Lead Routing

cancel Sales Orders

cancel Client Portal

cancel HR Compliance

cancel Insurance CRM

cancel Time Tracking

cancel CRM for Retail

cancel Healthcare CRM

cancel Mobile CRM App

cancel Sales Pipeline

cancel Sales Tracking

cancel Tax Management

cancel Budget Tracking

cancel Case Management

cancel CRM for Coaches

cancel CRM for Outlook

cancel CRM Integration

cancel Deployment Type

cancel Email Marketing

cancel Lead Generation

cancel Lead Management

cancel Market Position

cancel Task Management

cancel Accounts Payable

cancel CRM for Facebook

cancel CRM for Startups

cancel Customer Support

cancel Distribution CRM

cancel Donor Management

cancel Event Management

cancel Expense Tracking

cancel Fundraising Tool

cancel Grant Management

cancel Sales Automation

cancel Activity Tracking

cancel Budget Management

cancel CRM for B2B Sales

cancel CRM for Education

cancel CRM for Marketing

cancel Donation Tracking

cancel Email Integration

cancel Fundraising Tools

cancel Project Templates

cancel Sales Forecasting

cancel Vendor Management

cancel Activity Dashboard

check_circle Contact Management

cancel Content Management

cancel CRM for Healthcare

cancel CRM for Nonprofits

cancel Financial Tracking

cancel Hotel CRM Software

cancel Invoice Management

cancel Payment Processing

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cancel Project Scheduling

cancel Route Optimization

cancel Accounts Receivable

check_circle Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Workflows

cancel Bank Reconciliation

cancel Campaign Management

cancel Collaboration Tools

cancel Contract Management

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cancel CRM for Field Sales

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cancel Customer Management

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check_circle Workflow Automation

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cancel Performance Tracking

cancel Quotation Management

cancel Volunteer Management

cancel Warehouse Management

cancel Compliance Management

cancel CRM for Loan Officers

cancel Customer Segmentation

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cancel Mortgage CRM Software

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cancel Productivity Tracking

cancel Safety and Compliance

cancel CRM for Digital Agency

cancel CRM for Small Business

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check_circle Customizable Dashboards

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cancel CRM for Equipment Dealers

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cancel CRM for Service Providers

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cancel CRM for Content Management

cancel CRM for Financial Advisors

cancel CRM for Financial Services

cancel CRM for Logistics Industry

cancel CRM for Outside Sales Reps

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cancel Customer Support Ticketing

cancel Sales Engagement Platforms

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cancel CRM for Political Campaigns

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cancel Sales Acceleration Software

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cancel CRM for Construction Company

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cancel Time and Attendance Tracking

cancel CRM for Professional Services

cancel Customer Feedback and Surveys

cancel Investor/Customer Segmentation

cancel CRM for Manufacturing Business

cancel CRM for Social Media Marketing

cancel CRM for Health Insurance Agents

cancel CRM for Real Estate Wholesalers

check_circle Customer Communication Tracking

cancel Employee Information Management

cancel Project Planning and Scheduling

cancel Sales Force Automation Software

cancel Sales Forecasting (via analytics)

cancel Appointment Management/Scheduling

cancel CRM for Digital Marketing Agency

cancel CRM for Membership Organizations

cancel Delivery Planning And Scheduling

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cancel Integration with Third‑Party Apps

cancel Mobile CRM (implied mobile access)

cancel CRM Software for Accounting Firms

cancel Email Integration / Email Marketing

cancel Integration with Third-Party Apps

cancel Cloud Based CRM for Small Business

cancel Mobile CRM Analytics And Reporting

cancel Recruitment and Applicant Tracking

cancel Task Management Alerts/Notifications

cancel Customer Relationship Management (CRM)

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cancel Social Media Integration (via integration)

cancel Sales Forecasting (pipeline value tracking)

cancel CRM for Offices and Public Administrations

cancel Multi-Channel Support (Email, SMS, WhatsApp, Chat)

cancel Analytics and Reporting/Reporting and Analytics

cancel Analytics and Reporting / Reporting and Analytics

cancel Case/Support Ticketing (Customer Support Ticketing)

cancel Deal Pipeline Management / Sales Pipeline Tracking

cancel Social Media Integration (lead capture from social channels)

Pros & Cons

Pros

checkEasy to use interface

checkReal-time reporting enhances engagement insights

checkUnified client engagement across all channels

Cons

closeSetup process can be time-consuming

closeTeams may require initial training

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Frequently Asked Questions

NewVoiceMedia offers support via a customer portal.

The primary interface is in English, but the system offers multi-language support via translations APIs.

Typical users who benefit from NewVoiceMedia features include businesses across various industries and sectors, such as retail, healthcare, financial services, hospitality, insurance education, technology, and the public sector.

NewVoiceMedia offers two pricing plans, Priority and Premium, both available on custom pricing. Contact us for a detailed NewVoiceMedia cost estimate.

Though primarily integrated with Salesforce, the system integrates with Zendesk, Microsoft 365, and ServiceNow.

Yes, it offers mobile access through the Vonage business app.

Yes, NewVoiceMedia offers API access.

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