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Roundesk

Roundesk provides a sophisticated solution for handling calls and SMS through the use of AI-driven telephony, CRM, VoIP, and ERP integration, ensuring smooth cu...

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Roundesk provides a sophisticated solution for handling calls and SMS through the use of AI-driven telephony, CRM, VoIP, and ERP integration, ensuring smooth cu...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Roundesk provides a sophisticated solution for handling calls and SMS through the use of AI-driven telephony, CRM, VoIP, and ERP integration, ensuring smooth customer engagements. Although some of the platform's cutting-edge functionalities might require tailored development, it includes features like call recording, omnichannel management, and automated task workflows, all designed to enhance operational efficiency.

Product Details

What Is Roundesk?

Roundesk is a versatile software solution that efficiently manages various types of phone numbers, including toll-free, premium, geographic, VoIP, and audiotel numbers. It features capabilities such as call routing, recording, and Interactive Voice Response (IVR). The platform enhances communication by enabling SMS and express messaging, while also centralizing voice, email, and social media interactions through integrated workflows in CRM, ticketing, and ERP systems. Utilizing AI technology, Roundesk monitors quality and assesses customer service performance. Additionally, it supports custom development and API-based integrations, providing a secure, cloud-hosted telephony system that scales to improve customer engagement and streamline business operations.

Roundesk Pricing

The pricing structure for Roundesk is based on the following plans:

  • Essential Plan: €25/user/month

  • Professional on-demand Plan: Custom Pricing

For a price tailored to your specific business needs and budget, please inquire directly.

Please note that pricing may change over time.

Roundesk Integrations

Roundesk seamlessly integrates with the following platforms:

  • Salesforce

  • HubSpot

  • Zoho

  • Zendesk

  • Freshdesk

  • Intercom

Interested users can view a complimentary Roundesk demo to explore its integration capabilities in more detail.

Who Is Roundesk For?

This software is designed for a variety of business types, including:

  • Startups

  • Very Small Enterprises (VSEs)

  • Small and Medium-sized Enterprises (SMEs)

  • Mid-caps

  • Large international corporations

Is Roundesk Right For You?

Roundesk is ideal for organizations looking to enhance customer interactions through integrated telephony alongside CRM, ERP, and ticketing solutions. The software provides AI-powered quality assurance and supports omnichannel communication while offering a secure cloud deployment that can grow with your needs. It also features automated management for calls and SMS as well as advanced recording and IVR functionalities, which help minimize operational costs.

If you're still uncertain whether Roundesk meets your requirements, feel free to reach out to our customer support at info@softwareseekers.com for further assistance.

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Pros

  • ✔ Easy integration with CRM, ERP, helpdesk via API
  • ✔ AI-powered quality monitoring improves service standards
  • ✔ Omnichannel support including voice, SMS, social, and email
  • ✔ Secure cloud hosting (RGPD, ISO 27001)

Cons

  • ✘ Advanced features may need custom development
  • ✘ Custom API integrations require technical support

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Roundesk does offer an API.

The typical users of Roundesk include businesses like Startups, VSEs, SMEs, Mid-caps, and Large international groups.

No, Roundesk does not offer a mobile app.

Roundesk offers support through through email, call, form submission, and FAQs.

Roundesk supports English and French.

Roundesk integrates with Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, and Intercom.

The vendor offers different pricing plans. It offers an Essential Plan at €25/user/month and a Professional on-demand Plan that offers customized pricing. Get a customized Roundesk cost breakdown for your business today.