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Smart CRM

Smart CRM streamlines the management of customer inquiries through organized ticket workflows and intelligent email handling. Although it primarily targets supp...

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Smart CRM streamlines the management of customer inquiries through organized ticket workflows and intelligent email handling. Although it primarily targets supp...

Watch Demo Get Pricing
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Product Overview

Smart CRM streamlines the management of customer inquiries through organized ticket workflows and intelligent email handling. Although it primarily targets support functions, it also offers robust reporting and administrative features suitable for medium-sized teams. This solution is ideal for organizations aiming to enhance visibility and collaboration within customer service across multiple departments.

Product Details

What Is Smart CRM?

Smart CRM, developed by XS Infosol, is a cloud-based help desk solution aimed at enhancing customer support via a ticketing system. Every customer request is recorded as a ticket, which encompasses one or more communications between the customer and support staff. These communications feature details such as the author's identity, timestamps, message content, and file attachments, all presented in an organized format reminiscent of email. This system facilitates effective tracking, management, and resolution of customer inquiries in a chronological manner.

Smart CRM Pricing

The pricing structure is tailored to fit the size of your business. Reach out to us for a customized quote on Smart CRM pricing specific to your organization today!

Smart CRM Integrations

Currently, the vendor has not shared any details regarding third-party integrations. Schedule a demo of Smart CRM to discover more about its integration capabilities.

Who Is Smart CRM For?

Smart CRM caters to a diverse array of industries and sectors, such as:

  • Professional services

  • Retail

  • E-commerce

  • IT

  • Telecommunications

Is Smart CRM Right For You?

This platform is perfect for organizations that handle daily customer inquiries, coordinate remote support teams, or function across various departments. It assists businesses facing challenges with tracking interactions, efficiently assigning tasks, or maintaining consistent response times across different channels. Smart CRM is designed to optimize these workflows, enhance collaboration, and ensure that support teams remain organized, responsive, and in command.

If you're still uncertain whether Smart CRM software suits your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

CRM Software Features

✘ security
✘ training
✘ dashboard
✘ invoicing
✘ reporting
✘ timeclock
✘ mobile app
✘ mobile crm
✘ purchasing
✘ online help
✘ ai analytics
✘ audit trails
✘ chatgpt said
✘ integrations
✘ lead routing
✘ sales orders
✘ client portal
✘ hr compliance
✘ insurance crm
✘ time tracking
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✘ sales pipeline
✘ sales tracking
✘ tax management
✘ budget tracking
✘ case management
✘ crm for coaches
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✘ deployment type
✘ email marketing
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✔ task management
✘ accounts payable
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✘ customer support
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✘ donation tracking
✔ email integration
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✘ contact management
✘ content management
✘ crm for healthcare
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✘ financial tracking
✘ hotel crm software
✘ invoice management
✘ payment processing
✘ payroll processing
✘ project scheduling
✘ route optimization
✘ accounts receivable
✔ alertsnotifications
✘ analytics reporting
✘ automated workflows
✘ bank reconciliation
✘ campaign management
✘ collaboration tools
✘ contract management
✘ crm for consultants
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✘ customer management
✔ document management
✘ employee management
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✘ reporting analytics
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✘ inventory management
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✘ merchandise transfer
✘ multichannel support
✘ performance tracking
✘ quotation management
✘ volunteer management
✘ warehouse management
✘ compliance management
✘ crm for loan officers
✘ customer segmentation
✘ membership management
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✔ multi channel support
✘ productivity tracking
✘ safety and compliance
✘ crm for digital agency
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✘ multi currency support
✘ opportunity management
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✔ customer servicesupport
✘ customizable dashboards
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✘ customer service support
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✘ multi channel management
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✘ social media integration
✘ task activity management
✘ training and development
✘ automated purchase orders
✘ budgeting and forecasting
✘ crm for equipment dealers
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✘ customer service software
✘ customizable hr workflows
✘ email integration implied
✘ mobile crm mobile crm app
✘ sales pipeline management
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✘ crm for content management
✘ crm for financial advisors
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✔ customer support ticketing
✘ sales engagement platforms
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✘ customer engagement platform
✘ employee database management
✔ task and activity management
✘ task assignment and tracking
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✘ customer feedback and surveys
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✔ customer communication tracking
✘ employee information management
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✘ delivery planning and scheduling
✘ integration with marketing tools
✘ integration with thirdparty apps
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✘ email integration email marketing
✘ integration with third party apps
✘ cloud based crm for small business
✘ mobile crm analytics and reporting
✘ recruitment and applicant tracking
✘ task management alertsnotifications
✘ customer relationship management crm
✘ opportunity deal pipeline management
✘ workflow automationautomated workflows
✘ sales pipeline deal pipeline management
✘ workflow automation automated workflows
✘ social media integration via integration
✘ sales forecasting pipeline value tracking
✘ crm for offices and public administrations
✘ multi channel support email sms whatsapp chat
✘ analytics and reportingreporting and analytics
✘ analytics and reporting reporting and analytics
✘ casesupport ticketing customer support ticketing
✘ deal pipeline management sales pipeline tracking
✘ social media integration lead capture from social channels

Pros

  • ✔ Custom user roles enhance accountability by team or department
  • ✔ Reporting tools help uncover trends and performance gaps
  • ✔ Central dashboard offers real-time operational visibility

Cons

  • ✘ Workflow structure may limit flexibility for unique cases
  • ✘ Heavy reliance on email setup for ticket generation

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, it offers an API.

No, it does not have a mobile app.

It offers support through email, phone, and ticket system.

Smart CRM price is tailored according to business size. Contact us for a tailored Smart CRM cost estimate.

Typical users who benefit from Smart CRM features include businesses in various industries and sectors, such as telecommunication, retail, professional services, and IT.

It is only available in English.

Integration details are not provided by the vendor.