Unlatch
Transform your home sales process with Unlatch's digitized documents and automation, saving time and enhancing buyer experiences effortlessly.
Product Overview
Unlatch enhances the speed of new home sales and progress through the use of digitized documents, collaborative environments, and automation, all designed to save valuable time. Teams can concentrate on finalizing transactions while ensuring a smooth experience for buyers. This platform revolutionizes traditional methods by converting them into streamlined digital workflows tailored for property developers and brokers. With no ongoing subscriptions or commitments required, Unlatch brings a refreshing change to the industry. Since its inception in 2018, Unlatch has expanded its reach to 13 countries, providing an intuitive interface that promotes transparency.
Product Details
Overview of Unlatch
Founded in 2018, Unlatch is a specialized PropTech platform crafted for residential developers, home builders, and brokers involved in residential development. This platform offers a comprehensive, user-friendly solution that enhances the entire sales process for new homes, catering to all parties from the initial inquiry to final completion and beyond.
Key Features of Unlatch
Tailored for Developers: Unlike standard systems created for real estate agents, Unlatch is specifically designed to meet the workflows, reporting requirements, and compliance standards of developers and builders in various countries.
Comprehensive Platform: It integrates CRM functionalities, sales management, rental oversight, brokerage tools, and customer portals into a single cohesive system.
Sales Module: This feature allows users to track leads, manage reservations, oversee progress, and produce reports on demand.
Customer Portals: Offers branded, white-label portals and applications that enable clients to access documents, monitor progress, and communicate effortlessly.
Compliance and Integrations: Works seamlessly with DocuSign, Stripe, AML/KYC protocols, ID verification services, and proof of address solutions, assisting developers in adhering to regulations like the New Homes Quality Code.
Support Services: Provides dedicated account managers, training for all involved parties, and continuous support without any subscription commitments.
Global Reach: Active in 13 countries and supported by AVP, Unlatch is utilized daily by developers around the globe.
In summary, Unlatch aims to enhance efficiency, boost transparency, elevate customer satisfaction, and maintain compliance while granting developers greater oversight of their sales processes.
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Frequently Asked Questions
No in short. We charge per unit per project, meaning you are only paying when you have something to sell, with nothing more to pay until you add your next project, phase, units - whilst still having access and use of the intuitive platform.
Yes. Each client has their own Account Manager who not only onboards everything for you, but will train you, your teams, external users also such as lawyers and brokers. Then there is ongoing support
Yes. Everything is white labelled to your brand, even the URL address. The CRM is totally bespoke in terms of the milestones and headings, as many or as little as you like, currency, terminology, filtered and more... Filters and columns are also bespoke per client and per user
Yes. Part of the system offers a customer facing Purchaser Portal. This comes in both a desktop and an app format (available on the APp & Play Stores. They are both branded and white labelled to your business and logo.
Yes. We are currently operating for developer and broker real estate clients in 13 countries, each country has a different business line, as each country will have different processes when buying/selling a new home Online documents, Docusign signing, AML/KYC, and stripe payments work in each country. Some more bespoke options are available at no extra cost
No. In fact, our CRM which is built for developers, housebuilders and new homes specialist brokers only makes up around 20% of the entire platform. The Sales Module is where true added value arrives from. With built-in KYC/AML, online payment methods, digital reservation and document forms, electronic signatures with Docusign, one-click reporting, analysis of data, ROI, Purchaser Portal and app for your customers/buyers, populated and coded documents, document storing and more are included.
Yes. And you can go as deep as you desire. We will format what everyone can see and cannot see, what they can action and what they cannot. Down to the very finite intricacies such as who receives system notifications and push notifications, who can see bottom lines, deal margins, prices, data, and so on...
No, we do not charge for new features like other systems such as Zoho and Salesforce. If we believe the feature(s) is required for your business, and that it will assist current and future clients we will look to develop it for FREE.
Yes, we migrate all data across to your new Unlatch solution, and for free! We want you working smart, and quick, with a seamless transition.
No. Unlimited users at no cost, we charge per unit, per project. This ensures collaboration is achieved through all stakeholders, ensuring a transparent yet accountable way to work for all.
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