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3CX

3CX is a powerful solution designed for customer service management. While the initial setup may require some technical knowledge, its straightforward annual li...

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3CX is a powerful solution designed for customer service management. While the initial setup may require some technical knowledge, its straightforward annual li...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

3CX is a powerful solution designed for customer service management. While the initial setup may require some technical knowledge, its straightforward annual licensing and built-in AI analytics offer exceptional value for money. In summary, the strategic communication advantages offered by 3CX make it an attractive option for managing a unified contact center.

Product Details

What Is 3CX?

3CX is an open-standard communication platform that transforms conventional PBX systems into a cohesive solution for voice, video, and live chat. It equips support teams with vital features like sophisticated call queuing and website integration, enabling them to handle high volumes of inquiries efficiently. Suitable for businesses of all sizes, from small startups to large multinational corporations, this software addresses communication fragmentation by consolidating all client interactions into a single, manageable interface, thus enhancing productivity.

3CX Pricing

3CX provides a variety of plans tailored for its users, featuring different tiers such as Basic, PRO, ENT/AI, and ENT+. Currently available plans include:

  • PRO 8 SC: €350/year

  • PRO 16 SC: €750/year

  • PRO 24 SC: €1,095/year

  • PRO 32 SC: €1,395/year

  • PRO 48 SC: €2,195/year

  • PRO 64 SC: €2,895/year

  • PRO 96 SC: €4,495/year

  • PRO 128 SC: €5,995/year

  • PRO 192 SC: €8,995/year

  • PRO 256 SC: €11,995/year

  • PRO 512 SC: €18,995/year

  • PRO 1024 SC: €34,995/year

Get in touch today for a customized price estimate for your business!

Please note: pricing may vary.

3CX Integrations

This software is compatible with various systems and platforms, including:

  • Salesforce

  • HubSpot Customer Platform

  • Zendesk

  • Zoho CRM Software

  • Freshdesk

  • MongoDB

Watch the demo of 3CX to discover more about its integration capabilities.

Who Is 3CX For?

The versatility of 3CX makes it suitable for a broad spectrum of industries and sectors such as:

  • IT services

  • Healthcare and biotech

  • Travel and hospitality

  • Retail

  • Energy and utilities

  • Telecommunication

  • Education

Is 3CX Right For You?

If your business emphasizes data sovereignty and cost management, then 3CX could be an excellent choice. Its notable feature is the open-platform flexibility that empowers organizations to select their own cloud provider, hardware, and SIP trunks—providing complete control over their communication setup. Recognized with the SourceForge Summer 2025 Leader award, it stands out as a reliable solution for teams requiring robust security and CRM integration. It effectively bridges communication gaps by unifying office and remote workflows into one cohesive environment.

If you're still uncertain whether 3CX is the ideal solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Seamless internal call management and transfers
  • ✔ Exceptional system stability during usage growth
  • ✔ Reliable call recording for quality assurance

Cons

  • ✘ Complex initial installation for non-technical users
  • ✘ Support access requires additional paid credits

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Typical users include IT services, healthcare, travel, retail, energy, telecommunication, and education sectors.

The 3CX PRO plan starts at €350/year (up to 40 users/8 SC) and ranges up to €34,995/year (up to 8,192 users/1024 SC), with pricing scaling based on both simultaneous call capacity and new user-count limits. Get a detailed Service cost breakdown tailored to your specific requirements.

3CX integrates with Salesforce, HubSpot, Zendesk, Zoho, Freshdesk, Microsoft Dynamics 365, and MongoDB.

3CX offers expert support via phone, help desk and online submission form.

Yes, 3CX does offer a dedicated mobile app for iOS and Android users.

Yes, 3CX does offer an API.

3CX primarily supports multiple languages.