3CX

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Experience unmatched financial value with 3CX, the robust customer service software that enhances strategic communication for your contact center.

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Product Overview

3CX is a powerful solution designed for customer service management. While the initial setup may require some technical knowledge, its straightforward annual licensing and built-in AI analytics offer exceptional value for money. In summary, the strategic communication advantages offered by 3CX make it an attractive option for managing a unified contact center.

Product Details

What Is 3CX?

3CX is an open-standard communication platform that transforms conventional PBX systems into a cohesive solution for voice, video, and live chat. It equips support teams with vital features like sophisticated call queuing and website integration, enabling them to handle high volumes of inquiries efficiently. Suitable for businesses of all sizes, from small startups to large multinational corporations, this software addresses communication fragmentation by consolidating all client interactions into a single, manageable interface, thus enhancing productivity.

3CX Pricing

3CX provides a variety of plans tailored for its users, featuring different tiers such as Basic, PRO, ENT/AI, and ENT+. Currently available plans include:

PRO 8 SC: €350/year
PRO 16 SC: €750/year
PRO 24 SC: €1,095/year
PRO 32 SC: €1,395/year
PRO 48 SC: €2,195/year
PRO 64 SC: €2,895/year
PRO 96 SC: €4,495/year
PRO 128 SC: €5,995/year
PRO 192 SC: €8,995/year
PRO 256 SC: €11,995/year
PRO 512 SC: €18,995/year
PRO 1024 SC: €34,995/year

Get in touch today for a customized price estimate for your business!

Please note: pricing may vary.

3CX Integrations

This software is compatible with various systems and platforms, including:

Salesforce
HubSpot Customer Platform
Zendesk
Zoho CRM Software
Freshdesk
MongoDB

Watch the demo of 3CX to discover more about its integration capabilities.

Who Is 3CX For?

The versatility of 3CX makes it suitable for a broad spectrum of industries and sectors such as:

IT services
Healthcare and biotech
Travel and hospitality
Retail
Energy and utilities
Telecommunication
Education

Is 3CX Right For You?

If your business emphasizes data sovereignty and cost management, then 3CX could be an excellent choice. Its notable feature is the open-platform flexibility that empowers organizations to select their own cloud provider, hardware, and SIP trunks—providing complete control over their communication setup. Recognized with the SourceForge Summer 2025 Leader award, it stands out as a reliable solution for teams requiring robust security and CRM integration. It effectively bridges communication gaps by unifying office and remote workflows into one cohesive environment.

If you're still uncertain whether 3CX is the ideal solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkSeamless internal call management and transfers

checkExceptional system stability during usage growth

checkReliable call recording for quality assurance

Cons

closeComplex initial installation for non-technical users

closeSupport access requires additional paid credits

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Frequently Asked Questions

Typical users include IT services, healthcare, travel, retail, energy, telecommunication, and education sectors.

The 3CX PRO plan starts at €350/year (up to 40 users/8 SC) and ranges up to €34,995/year (up to 8,192 users/1024 SC), with pricing scaling based on both simultaneous call capacity and new user-count limits. Get a detailed Service cost breakdown tailored to your specific requirements.

3CX integrates with Salesforce, HubSpot, Zendesk, Zoho, Freshdesk, Microsoft Dynamics 365, and MongoDB.

3CX offers expert support via phone, help desk and online submission form.

Yes, 3CX does offer a dedicated mobile app for iOS and Android users.

Yes, 3CX does offer an API.

3CX primarily supports multiple languages.

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