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Screendesk

The software known as Screendesk offers tailored video assistance, enabling quick resolution of technical support tickets. It allows the incorporation of no-dow...

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The software known as Screendesk offers tailored video assistance, enabling quick resolution of technical support tickets. It allows the incorporation of no-dow...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The software known as Screendesk offers tailored video assistance, enabling quick resolution of technical support tickets. It allows the incorporation of no-download screen recordings and live video directly within your helpdesk processes. Although a few users have recommended enhancements to the graphical user interface, the tool's AI-driven diagnostics and effortless integration validate its price and usage.

Product Details

What Is Screendesk?

Screendesk is a software solution aimed at enhancing customer service by facilitating faster debugging and resolution for technical support teams. By automatically gathering essential diagnostic information, such as console logs, device details, and network requests from the user's browser, it removes the necessity for prolonged text exchanges. This innovative method equips agents with AI-driven analysis in real time, enabling businesses of all sizes to simplify intricate troubleshooting processes and significantly boost first-contact resolution rates.

Screendesk Pricing

The pricing structure for Screendesk consists of four distinct plans:

  • Free: $0 per agent per month

  • Plus: $10 per agent per month

  • Pro: $18 per agent per month

  • Enterprise: Custom pricing available

For a tailored Screendesk pricing quote specific to your organization, please make a request.

Please note: Pricing may change over time.

Screendesk Integrations

This software offers compatibility with various platforms, including:

  • Zendesk

  • Zapier

  • Slack

  • Intercom

  • Freshdesk

  • Help Scout

  • Freshchat

You can watch a free demo of Screendesk to explore its integration capabilities further.

Who Is Screendesk For?

Screendesk is well-suited for numerous applications, such as:

  • Customer support

  • Technical support

  • Customer onboarding

  • Patient support

  • Educational support

  • Training initiatives

Is Screendesk Right For You?

If your support team struggles with complicated and lengthy text-based troubleshooting, then Screendesk could be your ideal solution. Its primary advantage lies in delivering instant, seamless video communication alongside robust AI-driven diagnostics that automatically gather technical data. Trusted by teams globally to enhance efficiency, this platform reduces agent workload while maximizing clarity and accelerating ticket resolution, ensuring exceptional customer experiences. The smooth integration with leading help desk systems reinforces its effectiveness as a productivity enhancer for agents.

If you're still uncertain about whether Screendesk is right for you, reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Record videos easily without downloading anything
  • ✔ Very simple interface offering smooth daily use
  • ✔ Files save instantly with minimal extra steps

Cons

  • ✘ Beginner tutorials could be a bit more helpful
  • ✘ Limited editing options for advanced video needs

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Screendesk offers an API.

No, Screendesk does not have a mobile app.

The Screendesk price is based on four plans: Free ($0/agent/month), Plus ($10/agent/month), Pro ($18/agent/month), and Enterprise (Custom pricing). Request a personalized Screendesk pricing quote for your business.

The software supports integration with multiple platforms, such as Zendesk, Zapier software, Slack software, Intercom, Freshdesk, Help Scout, and Freshchat.

Typical uses include customer support, technical support, customer onboarding, patient support, educational support, and training.

Screendesk is available in English, French, Spanish, Portuguese, German, Dutch, and Brazilian Portuguese.

Screendesk offers support through chat, contact form, FAQs, and documentation.