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Aircall

Aircall delivers a dependable and easy-to-use communication solution tailored for both sales and support teams. This software seamlessly connects with leading C...

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Aircall delivers a dependable and easy-to-use communication solution tailored for both sales and support teams. This software seamlessly connects with leading C...

Watch Demo Get Pricing
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Product Overview

Aircall delivers a dependable and easy-to-use communication solution tailored for both sales and support teams. This software seamlessly connects with leading CRMs and key business applications. Although streamlining the exit process could improve the management of conference calls, Aircall is known for its rapid setup and user-friendly design. Additionally, Aircall incorporates AI capabilities to automate various manual tasks.

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Product Details

What Is Aircall?

Overview

Aircall is a cloud-driven phone and call center solution designed to optimize customer support and sales processes. This platform seamlessly connects with CRM and helpdesk systems, offering a variety of functionalities such as voicemail, call queueing, recording capabilities, a shared inbox, contact management, and tracking team performance. Additionally, Aircall supplies phone numbers for remote calling alongside real-time process monitoring, significantly enhancing operational efficiency.

Aircall Pricing

The pricing structure for Aircall features flexible plans designed to meet diverse voice solution requirements, which include:

  • Essentials: $40/license

  • Professional: $70/license

  • Custom: Request a quote

For a comprehensive analysis of costs associated with Aircall, you can choose the plan that best suits your business needs.

Please note that pricing may vary over time.

Aircall Integrations

This software connects with numerous third-party applications, including:

  • Salesforce

  • HubSpot

  • Intercom

  • Zendesk

  • Pipedrive

  • MS Dynamics

  • Avoma

Consider scheduling a free demo of Aircall to explore its integration capabilities further.

Who Is Aircall For?

Aircall serves a variety of sectors, such as:

  • Education and e-learning

  • Retail and e-commerce

  • Financial services

  • Healthcare

  • Recruitment

  • Marketing and advertising

  • Travel and hospitality

Is Aircall Right For You?

This software enhances productivity for small and medium-sized businesses through its powerful tools and committed support team, fostering customer and employee satisfaction as essential growth factors. Aircall equips call centers and other facilities with advanced tools and integrations to streamline their customer service processes. Its reliability and user-friendly interface have earned the trust of countless organizations such as Lokalise, Pipedrive, and quip.

If you still have questions regarding Aircall, feel free to reach out to our team at info@softwareseekers.com for expert assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✔ call recording
✔ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✔ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✔ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✔ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✔ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✔ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✔ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ The platform loads quickly, addressing issues like audio problems with ease
  • ✔ Offers the ability to sync contacts between different phone lines
  • ✔ Easy to use with minimal training required
  • ✔ Dedicated customer support channels

Cons

  • ✘ Regular app updates interrupt call-taking
  • ✘ Some users suggest that SMS analytics should be improved, like its call reporting

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Aircall provides API access.

Aircall supports multiple languages, including French, English, German, and Spanish.

Aircall offers a mobile app compatible with both iOS and Android.

Aircall integrates with Salesforce, HubSpot, Intercom, Zendesk, Pipedrive, and many others.

Aircall cost structure includes flexible pricing plans to suit different voice solution needs, including the Essentials plan at $40 per license, the Professional plan at $70 per license, and a Custom plan available upon request. Users can request details on the Aircall price analysis.

Aircall software supports various industries, including education and e-learning, financial services, healthcare, marketing and advertising, travel and hospitality, recruitment, and retail and e-commerce.

Aircall provides support through a 24/7 live representative, chat, phone, email, a knowledge base, and FAQs/forums.